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Residence Eden

Hotels
Finding rooms for you...
8.0
/10
Very Good
317 reviews

What Guests Say About Their Stay

Elizabeth

10.0
/ 10
Loved the area and the free bus to town was an excellent service. Lots to do and especially for the children. Only thing i would change would be to have a walk in shop to buy more essentials.

Verified traveler

10.0
/ 10
The complex was lovely the €18 buffet was excellent value for money and they had an excelkent free bus service a 7 o'clock bus would off been nice. The only fault was the position off the shower it made the bathroom feel tight

Carly

10.0
/ 10
The apartment was very spacious, we had a lovely time. The free shuttle service was brilliant and ran regularly throughout the day. The water slides weren’t open unfortunately and they didn’t take card as payment at the mini market or pool snack bar. Would stay again, was a fan base for exploring the beautiful area.
In the Area
See Map
Via Coppo 2, Verona, Veneto, Italy, 37019

Main Facilities

See more
Swimming Pool
Parking
Residence Eden is a hotel is located at Verona.
See more

Residence Eden Address: Map & Location

Via Coppo 2, Verona, Veneto, Italy, 37019
Discover More Places
Exterior Residence Eden
Exterior 2 Residence Eden

Discover More About Residence Eden

General
Near Golf Club Paradiso del Garda

Location
Located in Castelnuovo del Garda, Residence Eden is in a rural location, within a 15-minute drive of Gardaland and Sigurta Park. This family-friendly hotel is 4.8 mi (7.7 km) from Movieland and 5.5 mi (8.8 km) from Canevaworld - Aqua Paradise.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Golf Club Paradiso del Garda - 0.4 km / 0.2 mi
Clinica Pederzoli - 3.4 km / 2.1 mi
Panificio Brizzolari - 3.5 km / 2.2 mi
Porta Brescia - 3.6 km / 2.2 mi
Lido ai Pioppi - 3.9 km / 2.4 mi
Gardaland - 4.9 km / 3.1 mi
Sanctuary of Madonna del Frassino - 5.5 km / 3.4 mi
Gardaland SEA LIFE Aquarium - 5.6 km / 3.4 mi
Jumanji - The Labyrinth - 5.6 km / 3.5 mi
Zenato Winery - 6 km / 3.7 mi
Bracco Baldo Beach - 6.8 km / 4.2 mi
Movieland - 7.7 km / 4.8 mi
Sigurta Park - 8.4 km / 5.2 mi
Canevaworld - Aqua Paradise - 8.8 km / 5.5 mi
Scaligero Castle of Valeggio sul Mincio - 9.7 km / 6 mi

The nearest airports are:
Valerio Catullo Airport (VRN) - 21.4 km / 13.3 mi
Gabriele D'Annuzio Airport (VBS) - 43 km / 26.7 mi

The preferred airport for Residence Eden is Valerio Catullo Airport (VRN).

Renovations
The property is closed between November 1 and March 25.

Facilities
Relax at the full-service spa, where you can enjoy massages. After practicing your swing on the golf course, you can dip into one of the 3 outdoor pools. Additional features at this hotel include concierge services, complimentary use of a nearby fitness facility, and bicycle tour information. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Business Facilities
Featured amenities include multilingual staff, luggage storage, and laundry facilities. Free self parking is available onsite.

Dining
You can enjoy a meal at the restaurant serving the guests of Residence Eden, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.

Rooms
Make yourself at home in one of the 173 air-conditioned rooms featuring kitchenettes with stovetops and microwaves.

All facilities in Residence Eden

Bar, Cafe and Lounge Residence Eden
Bar, Cafe and Lounge
Swimming Pool Residence Eden
Swimming Pool
Entertainment Facility Residence Eden
Entertainment Facility
Fitness Center Residence Eden
Fitness Center
Common Space Residence Eden
Common Space

Things to Do

  • Outdoor pool
  • Indoor pool
  • Spa
  • Health club
  • Garden
  • Clubhouse
  • Outdoor pool
  • Sauna
  • Steam room
  • Waterslide
  • Pool sun loungers

Sports and Recreations

  • Golf cart
  • Golf club
  • Fitness center
  • Golf
  • Mini golf
  • Golf practice
  • Golf course

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Transportation

  • Bicycle storage
  • Bicycle rental
  • Area shuttle

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Luggage storage
  • Concierge

Family-friendly Facilities

  • Kids club
  • Children pool

General

  • Parking
  • Terrace

Kids and Pets

  • Children facilities

Accommodation Policy & General Information in Residence Eden

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Check-in presso la nuova Reception unica del Resort, aperta 24/7]. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Parking
Check-In / Check-Out Time
From 15:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Residence Eden
173
Number of floors in Residence Eden
2
Another facilities in Residence Eden
Outdoor pool, Indoor pool, Spa, Health club, Garden

Frequently asked question in Residence Eden

What are available facilities at Residence Eden?
There are top facilites at Residence Eden such as Swimming Pool, Parking. (some may require extra charges)
What Time is Check In & Check Out at Residence Eden?
Check-in time at Residence Eden is staring from From 15:00 while the latest check-out time is at before Before 10:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Residence Eden provide breakfast?
Yes, Residence Eden provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Residence Eden?
Residence Eden is officially classified as a 2.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Residence Eden have?
Residence Eden has 2 floors.
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More Reviews from Other Guests in Residence Eden

Overall Ratings & Reviews Residence Eden

Other sources (317)
8.0
Very Good
From 317 reviews
Cleanliness

7.6

Room Comfort

7.2

Location

7.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Residence Eden

Number of reviews per page
20
40
Top reviews
Elizabeth
icon-Leisure
Leisure
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Loved the area and the free bus to town was an excellent service. Lots to do and especially for the children. Only thing i would change would be to have a walk in shop to buy more essentials.
Ben Sydney
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Apartment was great size with everything you need the beds are comfortable, the only issue I have is that the shop on site doesn't have hardly anything you need or choices and you can not go in you have to order everything online and it can take a while for example when I ordered 2 bags of crisps 6 eggs and some croissants it was available in 2 days time, not good also nats and mosquitos are quite a problem, pools are great
Read More
TAL
6.0
/10
Reviewed 164 week(s) ago

Expedia Group verified review

I like all the activities in the park. I didn't like that room was not cleaning. Not enough paper toylet, no claning service in the room, i am on vacation need to clean. It was very dark outside at night. When i arrived at the first day i didnt find the room and it was raining and no one was there to help.
Daniel
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 204 week(s) ago

Hotels.com verified review

The location was good It was not possible to open windows because there are no bars and there were many mosquitoes and insects outside. Apartment is not so clean and there is mold.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 311 week(s) ago

Hotels.com verified review

It was definitely out of season at beginning Oct and too cold to use the outdoor pools, which were closed off. The Internet was only usable in the main hotel, not in the area we were staying in. It was full of Germans and the only 2 kids channels on tv were in German. It felt more like a stay in Germany than Italy! The service was good and the apartment was clean.
Read More
S J
icon-Business
Business
8.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

Nice pizza / pasta outside restaurant and good the bus into town was still running.
Maria
icon-with Partner
with Partner
8.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

We stayed in a studio which we found to be comfortable and clean, perhaps it would have been better to have had a toaster rather than a sandwich maker in it. It is a perfect base for exploring Lake garda, the shuttle bus which leaves on the hour and drops you off and collects you in peschiera is a great bonus. However a car is really needed if you want to explore the lake. We had breakfast only once in the hotel and would recommend it, plenty of choice and space. Overall this is a lovely relaxing place to stay.
Read More
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 365 week(s) ago

Expedia Group verified review

The complex was lovely the €18 buffet was excellent value for money and they had an excelkent free bus service a 7 o'clock bus would off been nice. The only fault was the position off the shower it made the bathroom feel tight
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 376 week(s) ago

Hotels.com verified review

Apartments clean and comfortable as per star rating. Would be a good idea to supply a starter pack in the kitchen, i.e liquid detergent, dish cloths etc. Great free shuttle bus service, always punctual. Only negative comment about the self catering site would be the poor selection of food options in the mini market on site. Would need a car to get to the nearest supermarket to get your self catering supplies
Read More
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

Great family facilities, just a shame that so few were actually open during our stay
JodieAussie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 383 week(s) ago

Expedia Group verified review

Great budget self contained property AND alongside great resort features loved the Day Spa (thank you Sylvia - great expertise) and an ideal spot to head off to drive around the beautiful Lake Garda
Carly
icon-Family
Family
10.0
/10
Reviewed 387 week(s) ago

Hotels.com verified review

The apartment was very spacious, we had a lovely time. The free shuttle service was brilliant and ran regularly throughout the day. The water slides weren’t open unfortunately and they didn’t take card as payment at the mini market or pool snack bar. Would stay again, was a fan base for exploring the beautiful area.
James
8.0
/10
Reviewed 417 week(s) ago

Expedia Group verified review

The apartment was fairly basic but had everything you need. There was a new microwave and sndwhich toaster which are new additions frommwhen we stayed the year before and make it that bit easier to make your own food. The site is a 5-10min drive from the town centre but there is a regular shuttle bus which makes it easy to get to the lake. The onsite restaurant serves good food and the breakfast is also good. The only slight negative I’d give it was that the apartment bedroom seemed a bit damp and this made the bed feel the same way.
Read More
Luca
8.0
/10
Reviewed 440 week(s) ago

Hotels.com verified review

I expected a hotel room, but ended up being a vacation apartment... Good to have a kitchen with table, and separate bedroom, but... I stayed 5 nights, no room service, only after you go away. Floors were not very clean, sand outside kept crawling in, in the absence of a door mat. Messy to open and close the front door (double door with key...) Hotel lobby is far away (need to drive). Weird check out: you need to book the time when you leave and they call the service person to check your room before they return your 100 euro deposit back. But the most frustrating thing was bad cell phone coverage inside room. Unable to get wifi...
Read More
Verified traveler
6.0
/10
Reviewed 577 week(s) ago

Expedia Group verified review

The place was very well located in the Garda area. But there were a few issues... The biggest one was the mosquitoes. I woke up the first night with over 40! Mosquito bites. Since we stayed in two hotels this vacation and did not suffer from mosquitoes in the second place I believe it is something that can be taken care of. The room had a humidity problem in the walls and was always very humid. The childrens playground had very poor maintanace and it was almost impossible to stay there because of a mosquitoes. The hotel is connected to the hotel next door that had an indoor pool which was great. The pools in the hotel were also nice. The supermarket in the place was not very well equipped - too bad... They are sending people to buy in other places.
Read More
Louis Ciancio
icon-Family
Family
4.0
/10
Reviewed 638 week(s) ago

Hotels.com verified review

Overall the accommodation was fine, but was tremendously disappointed with the fact that on my arrival they told me of a hidden expense related to the bed sheets and towels. I find this VERY unfair. This cost should be included in the accommodation rate and not found out at the last minute. I complained about this and at first they told me that they would look into it, but never told me anything during my 5 night stay. At the end of my stay they just included this cost in my bill and I had to pay whether I like it or not. When I asked to speak to the manager they told me that he was not available and that I can speak to him in a day's time. Obviously I was not going to be in Italy by that time. For this reason I highly recommend not to stay in this accommodation unless this is sorted out and this expense is included in the accommodation price. You never pretend to go to a residence to sleep and have a shower and then you find out that you cannot do these basic necessities unless you pay extra! This is ridiculous! Please take action as this is a kind of sly mugging!
Read More
Verified traveler
4.0
/10
Reviewed 640 week(s) ago

Hotels.com verified review

Wasn't happy with the services received here. We had to RENT towels and bedding (€24 pp) as we were not supplied with them and the hot water didn't work even after staff 'fixed' the boiler. Not much around the hotel to see but as a plus, free bus service to and from the station/town. Would not stay here again as it wasn't worth the money whatsoever.
Read More
Sally
icon-Family
Family
10.0
/10
Reviewed 681 week(s) ago

Hotels.com verified review

This is a big complex including 2 hotels and 2 apartment complexes. You can use all the facilities including its 7 pools, regardless of where you stay. The appartment was very clean and a good size for the money. Annoyingly there was only a hob to cook with- no oven, grill or microwave.Sofa bed was not great- but they never are! No problems with reception staff who were helpful,giving good advice and recommendations and dealt with any minor problems quickly and effectively. We had no problems getting our deposit back regarding the cleaning of the apartment- you just need to make sure the kitchen and utensils are clean. Animation team were friendly and there were lots of included activities put on by the hotel. There are free swimming lessons and tennis coaching every day. Great location for the parks and Verona. We did lots of day trips to locations around the lake, so unless you are just staying in the hotel a car is essential. Loads of things to see and do. We had a fantastic holiday!
Read More
Verified traveler
6.0
/10
Reviewed 781 week(s) ago

Hotels.com verified review

sorry, but the staff at the reception behave was really not good : angry , impertinence , aggressive .... that is not a way to serve customers . we have asked for ground floor in advance , but we got second floor ... and the answer by the woman at the reception was "we do not promise ..it is a wish only " and " you are wasting my time" ( we were there alone , no other customers were waiting....) her manager was there too , she did nothing... NEVERTHELESS we have enjoyed the room the location, the golf trails ... there is no service at your stay ... you clean your room your very well equipped kitchen , and you have to bring your own sheets and towels ... or buy it there , 20 euro each ...enjoy it...
Read More
Julie
2.0
/10
Reviewed 883 week(s) ago

Expedia Group verified review

This hotel was not at all what we expected. The amenities listed were for other properties owned by the company but not at the location as stated. The hot/cold water system did not work and we were either scolded or it was very cold. There were additional charges for bedding and towels of Euro 20 ($30) per person or you had to bring your own. It is NOT centrally located to any major tourist sites as listed. The staff was limited in what they could do and maintenance was not done. It was not a good stay by any means!!!
Read More
Number of reviews per page
20
40

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Exterior 4 Residence Eden

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Overall Ratings & Reviews Residence Eden

Other sources (317)
8.0
Very Good
From 317 reviews
Cleanliness

7.6

Room Comfort

7.2

Location

7.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Residence Eden

Number of reviews per page
20
40
Top reviews
Elizabeth
icon-Leisure
Leisure
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Loved the area and the free bus to town was an excellent service. Lots to do and especially for the children. Only thing i would change would be to have a walk in shop to buy more essentials.
Ben Sydney
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Apartment was great size with everything you need the beds are comfortable, the only issue I have is that the shop on site doesn't have hardly anything you need or choices and you can not go in you have to order everything online and it can take a while for example when I ordered 2 bags of crisps 6 eggs and some croissants it was available in 2 days time, not good also nats and mosquitos are quite a problem, pools are great
Read More
TAL
6.0
/10
Reviewed 164 week(s) ago

Expedia Group verified review

I like all the activities in the park. I didn't like that room was not cleaning. Not enough paper toylet, no claning service in the room, i am on vacation need to clean. It was very dark outside at night. When i arrived at the first day i didnt find the room and it was raining and no one was there to help.
Daniel
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 204 week(s) ago

Hotels.com verified review

The location was good It was not possible to open windows because there are no bars and there were many mosquitoes and insects outside. Apartment is not so clean and there is mold.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 311 week(s) ago

Hotels.com verified review

It was definitely out of season at beginning Oct and too cold to use the outdoor pools, which were closed off. The Internet was only usable in the main hotel, not in the area we were staying in. It was full of Germans and the only 2 kids channels on tv were in German. It felt more like a stay in Germany than Italy! The service was good and the apartment was clean.
Read More
S J
icon-Business
Business
8.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

Nice pizza / pasta outside restaurant and good the bus into town was still running.
Maria
icon-with Partner
with Partner
8.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

We stayed in a studio which we found to be comfortable and clean, perhaps it would have been better to have had a toaster rather than a sandwich maker in it. It is a perfect base for exploring Lake garda, the shuttle bus which leaves on the hour and drops you off and collects you in peschiera is a great bonus. However a car is really needed if you want to explore the lake. We had breakfast only once in the hotel and would recommend it, plenty of choice and space. Overall this is a lovely relaxing place to stay.
Read More
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 365 week(s) ago

Expedia Group verified review

The complex was lovely the €18 buffet was excellent value for money and they had an excelkent free bus service a 7 o'clock bus would off been nice. The only fault was the position off the shower it made the bathroom feel tight
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 376 week(s) ago

Hotels.com verified review

Apartments clean and comfortable as per star rating. Would be a good idea to supply a starter pack in the kitchen, i.e liquid detergent, dish cloths etc. Great free shuttle bus service, always punctual. Only negative comment about the self catering site would be the poor selection of food options in the mini market on site. Would need a car to get to the nearest supermarket to get your self catering supplies
Read More
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

Great family facilities, just a shame that so few were actually open during our stay
JodieAussie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 383 week(s) ago

Expedia Group verified review

Great budget self contained property AND alongside great resort features loved the Day Spa (thank you Sylvia - great expertise) and an ideal spot to head off to drive around the beautiful Lake Garda
Carly
icon-Family
Family
10.0
/10
Reviewed 387 week(s) ago

Hotels.com verified review

The apartment was very spacious, we had a lovely time. The free shuttle service was brilliant and ran regularly throughout the day. The water slides weren’t open unfortunately and they didn’t take card as payment at the mini market or pool snack bar. Would stay again, was a fan base for exploring the beautiful area.
James
8.0
/10
Reviewed 417 week(s) ago

Expedia Group verified review

The apartment was fairly basic but had everything you need. There was a new microwave and sndwhich toaster which are new additions frommwhen we stayed the year before and make it that bit easier to make your own food. The site is a 5-10min drive from the town centre but there is a regular shuttle bus which makes it easy to get to the lake. The onsite restaurant serves good food and the breakfast is also good. The only slight negative I’d give it was that the apartment bedroom seemed a bit damp and this made the bed feel the same way.
Read More
Luca
8.0
/10
Reviewed 440 week(s) ago

Hotels.com verified review

I expected a hotel room, but ended up being a vacation apartment... Good to have a kitchen with table, and separate bedroom, but... I stayed 5 nights, no room service, only after you go away. Floors were not very clean, sand outside kept crawling in, in the absence of a door mat. Messy to open and close the front door (double door with key...) Hotel lobby is far away (need to drive). Weird check out: you need to book the time when you leave and they call the service person to check your room before they return your 100 euro deposit back. But the most frustrating thing was bad cell phone coverage inside room. Unable to get wifi...
Read More
Verified traveler
6.0
/10
Reviewed 577 week(s) ago

Expedia Group verified review

The place was very well located in the Garda area. But there were a few issues... The biggest one was the mosquitoes. I woke up the first night with over 40! Mosquito bites. Since we stayed in two hotels this vacation and did not suffer from mosquitoes in the second place I believe it is something that can be taken care of. The room had a humidity problem in the walls and was always very humid. The childrens playground had very poor maintanace and it was almost impossible to stay there because of a mosquitoes. The hotel is connected to the hotel next door that had an indoor pool which was great. The pools in the hotel were also nice. The supermarket in the place was not very well equipped - too bad... They are sending people to buy in other places.
Read More
Louis Ciancio
icon-Family
Family
4.0
/10
Reviewed 638 week(s) ago

Hotels.com verified review

Overall the accommodation was fine, but was tremendously disappointed with the fact that on my arrival they told me of a hidden expense related to the bed sheets and towels. I find this VERY unfair. This cost should be included in the accommodation rate and not found out at the last minute. I complained about this and at first they told me that they would look into it, but never told me anything during my 5 night stay. At the end of my stay they just included this cost in my bill and I had to pay whether I like it or not. When I asked to speak to the manager they told me that he was not available and that I can speak to him in a day's time. Obviously I was not going to be in Italy by that time. For this reason I highly recommend not to stay in this accommodation unless this is sorted out and this expense is included in the accommodation price. You never pretend to go to a residence to sleep and have a shower and then you find out that you cannot do these basic necessities unless you pay extra! This is ridiculous! Please take action as this is a kind of sly mugging!
Read More
Verified traveler
4.0
/10
Reviewed 640 week(s) ago

Hotels.com verified review

Wasn't happy with the services received here. We had to RENT towels and bedding (€24 pp) as we were not supplied with them and the hot water didn't work even after staff 'fixed' the boiler. Not much around the hotel to see but as a plus, free bus service to and from the station/town. Would not stay here again as it wasn't worth the money whatsoever.
Read More
Sally
icon-Family
Family
10.0
/10
Reviewed 681 week(s) ago

Hotels.com verified review

This is a big complex including 2 hotels and 2 apartment complexes. You can use all the facilities including its 7 pools, regardless of where you stay. The appartment was very clean and a good size for the money. Annoyingly there was only a hob to cook with- no oven, grill or microwave.Sofa bed was not great- but they never are! No problems with reception staff who were helpful,giving good advice and recommendations and dealt with any minor problems quickly and effectively. We had no problems getting our deposit back regarding the cleaning of the apartment- you just need to make sure the kitchen and utensils are clean. Animation team were friendly and there were lots of included activities put on by the hotel. There are free swimming lessons and tennis coaching every day. Great location for the parks and Verona. We did lots of day trips to locations around the lake, so unless you are just staying in the hotel a car is essential. Loads of things to see and do. We had a fantastic holiday!
Read More
Verified traveler
6.0
/10
Reviewed 781 week(s) ago

Hotels.com verified review

sorry, but the staff at the reception behave was really not good : angry , impertinence , aggressive .... that is not a way to serve customers . we have asked for ground floor in advance , but we got second floor ... and the answer by the woman at the reception was "we do not promise ..it is a wish only " and " you are wasting my time" ( we were there alone , no other customers were waiting....) her manager was there too , she did nothing... NEVERTHELESS we have enjoyed the room the location, the golf trails ... there is no service at your stay ... you clean your room your very well equipped kitchen , and you have to bring your own sheets and towels ... or buy it there , 20 euro each ...enjoy it...
Read More
Julie
2.0
/10
Reviewed 883 week(s) ago

Expedia Group verified review

This hotel was not at all what we expected. The amenities listed were for other properties owned by the company but not at the location as stated. The hot/cold water system did not work and we were either scolded or it was very cold. There were additional charges for bedding and towels of Euro 20 ($30) per person or you had to bring your own. It is NOT centrally located to any major tourist sites as listed. The staff was limited in what they could do and maintenance was not done. It was not a good stay by any means!!!
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