Iberostar Waves Rose Hall Beach - All Inclusive

The food did not taste like authentic Jamaican cuisine. My first point of contact at the hotel was the receptionist, who did not speak any English and mentioned that he was from Cuba. Since I was visiting Jamaica, it would have been wonderful to be welcomed by someone who was Jamaican-born. It's understandable to have people from different countries working in Jamaica, and we are all one people, but I believe that the first point of contact and representation at a hotel in an English-speaking country should ideally be a Jamaican. It felt disheartening to be greeted by someone who didn’t speak English, as it did not reflect the experience I was hoping to have in Jamaica. I wanted to fully experience the culture of Jamaica, not this.

Great staff service, installations clean and functional great food

Everything was great. The staff were so nice, the food was amazing, and the drinks were amazing. Would love to stay longer. For sure will be back again!

We enjoyed every aspect of our stay and the staff are caring and enjoyed what they do.

The property overall was ok. Not very clean. Upon arrival to the front desk they said “we can’t help you with anything because you booked with Expedia”. I asked a basic question about our room and wasn't even able to ask the question because I was cut off. We made the best of the trip but I won’t be going back. I haven’t experienced this with any other resort or island and book everything through Expedia.

Fun hotel to stay at. big up Bigz

This resort was horrible.

Everything worked out well. I was pleased with food, room and the customer service 💯. I would return again

Everything was great, food was awesome, people were awesome, and workers espically stringbean made it a Time to Remember for sure would definitely recommend if going to Jamaica

Staff place of urgency responding to concerns, food choices not many and food often cold due to AC temperatures in dining halls. Also electrical outage mid early am for 1-2 hours Monday 26th with no guest warning

Went for wedding, hotel is huge and beautiful, lots of activities, great for families with children. There are lots of food options. The drinks were tasty and strong. Had a view overlooking ocean. Room was nice. About 20 minutes from airport.

The employess are super nice and well trained . The problem is the open air concept of the hotel to save on ac dollars. It is hot hot and muggy inn jamaica and they only have AC in the lobby and in your room and you have to call the front desk and have them release the controls to you to lower the seat temperature in your room The dive center, super well qualified, super well trained, and very nice also didn’t like the fact that I paid extra to have an upgraded room and one night they had a show that blasted into our room till 11 o’clock at night. They should have a separate area away from the hotel rooms to have their loud show some people like peace and tranquility when they go to the Caribbean I honestly give the hotel a three star, but the staff being so nice and well trained up for me so four star rating

Beautiful facility, the entertainment was great! Food was exceptional!!! I enjoyed myself tremendously!!!

Poor customer service

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There are 3 Iberostar properties in a row in Jamaica. The Waves/Rose Hall is the least nice. When you check in, they press an upsell. They can give you a sea view room for several hundred dollars more and a “prestige package”. That gets you a private cabana on the beach and not much else. When we checked in, no one explained how to get around the property. There is a lounge if you pay for the upgrade but it is next door at another property. Personally, I was disappointed. Our room had cracked tiles, the bed was not great, the sliding door locks you out on the balcony if you close it all the way. The shower did not work properly. The fridge has a couple of beers in it and some soda. The staff was generally unfriendly and appeared to be annoyed most of the time. They also expect tips and if you don’t tip they are more annoyed and if you do tip it still doesn’t get you better service. This property is also currently under construction and there were construction messes all over the place. There is no steakhouse restaurant as advertised. The night we went to the Japanese restaurant the fire alarm kept going off. The staff said they couldn’t shut it off. It was very crowded and incredibly loud in there. There is also a lot of smoking and partying going on during the day at the pool and beach. The beach is crowded. If you like to swim, bring your water shoes because the bottom is mostly covered with sea grass. This is just my opinion. Read other reviews too.

The facilities, staff in all areas, restaurants, buffets, daily activities, pool area, on-site gym & entertainment were phenomenal. The beach area had plenty of palapa and tree shade. The ocean was calm with the first 12 ft of water very clear, then there was lots of coral/seagrass beyond that. Nice beach to walk on but the stretch is only as long as the 3 adjacent Iberostar resorts. The properties abutting the resort along the beachfront are run down and rightfully barricaded with chain link and guards for safety. So the resort felt very safe but not beyond the fences. The vendors selling wares from their floating kayaks were friendly & fine in the morning but created a somewhat hostile vibe in the late afternoon … daily ritual was for them to try to make friends with resort new arrivals so they could summon them as “my friend” later on. In the afternoon, slowly inch up from the water onto the beach and they would point & yell to guests that they had previously spoken with saying “my friend” “come here” and they would persistently try to sell wares & drugs to guests, or they would ask guest to sneak them food or drinks from the all-inclusive fare. Witnessed 2 skirmishes (1 shoving incident between vendor & guard, 1 yelling incident between vendor & resort guest). Other than the afternoon uncomfortable vibe that forced us off the beach each day much earlier than we would usually stay (off by 2:30/3:00 instead of by sunset), everything else about the resort was fantastic.

The issues with this establishment started before I even arrived. They stated that their Japanese restaurant required a reservation ahead of time. I called to request early check-in and make the reservation, 3 different times, and no one answered. I called the main Iberostar number for me to be rerouted, only for someone to pick up and then hang up on me. I tried to email as well to request both of these things and no one got back to me. When we arrived, I mentioned all of these things to the front desk, they called the number to speak to someone about my issues and wouldn't you know it, no one answered. They apologized and made the reservation for me, but the reservation was placed under a random room, because again I did not have my room yet, since I tried to do it earlier and was unsuccessful. Mind you, I had already checked myself in on the app, but I was not given a room number or the ability to be able to make the reservation on the app, which honestly defeats the purpose of checking in before arrival. Once we checked in, the room was fine. The drinks and food were fine, but the staff were not very pleasant and the app was not very useful.

We enjoyed the property. Lots of activities. We had a few hiccups but the staff did a great job fixing them. They will try to push you into a membership and there are annoying venders on the beach. They offer scuba lessons in the pool than when we signed up they denied my husband without a health certificate from a doctor due to his diabetes. Super frustrating so know ahead if you want to scuba. Fresh towels daily and the enrertainmant staff were great. A huge shout out to jovayne who went above and beyond.

The property was under construction and we were not informed.