Hotel Axas Nihonbashi

First time in Toyko and stayed here for 2 weeks. The hotel was small compared to western standard but made up in terms of service. Service was excellent since arriving at check in. All hotel staff spoke decent english and helpful. Especially, Casey, the senior conceirge, he provided travelling advice and offer solutions when issues arise. A bonus is having a washer and dryer in your room. This is not common offering at their room rate. 5 min walk from airport terminal/metro made it easy as well.

Clean and staff are nice.

The unit had a great layout with everything we needed for 5 nights (2 adults, 1 toddler). I personally had a hard time sleeping on the mattress because I was 20 weeks pregnant and it was firmer than other hotels we stayed at. I had a lot of hip and back pain each night. The staff was very pleasant and could speak English well. They helped me fill out a luggage delivery form and it worked out really well.

Plenty of space, nice and clean and easy to access transport and food. Staff friendly and helpful

I stayed at this hotel with my family of 5 for 5 nights recently (June 2024) . The room was spacious & comfortable for the 5 of us. My husband and I + 3 teenage boys. It was a unique hotel as it was 1 room per floor. We had the room with a double bunk + 2 bed paddings on the floor = 6 beds. The Cons - The hotel is located about 25-30mins by train, some tourist sites you may have to take 2 trains. Which was kind of a hassle bc if you wanted to stay at Shibuya or Shinjuku late at night or travel to the countryside your trek back home is quite far. This location is quite dead, not much to see/do - you will definitely have to train outside of the area. I chose this place so my kids can have their own beds BUT the actual beds were rock hard, the pillows were bricks, and the bed padding on the floors were about 2 inches of soft foam on tiled floors = hard as a rock. Being jetlagged and not wanting to waste any precious time, it was difficult with not being able to sleep well. The Pros - The staff was great, very respectable and greeted us each time we came in and out of the hotel. There's a Lawson and 7-11 less than 1/2 a block in each direction of the hotel. There's a train station less than a block away. There's little restaurants scattered around the hotel. All in all, since this was our first trip to Japan, I dont think I will stay at this location in future, as it's far from the sightseeing and our rest/sleep was horrible.

Awesome stay! very clean and great facilities for a long stay. Five stars!

The best hotel for our family. Comfy beds and spacious for us to spread out after a long day of exploring Tokyo. We had the entire floor to ourselves for the room we booked. Amenities and appliances worked great along with enough dishes, utensils, and cutlery to chop fruits and veggies. Conveniently near 7-11, Lawson’s, and Family Mart. Very close to the subway also. Staff were always friendly and respectful. They were especially helpful with luggage storage after 10am check-out time when we had another seven hours to kill. We can’t wait to come back!

Excellent choice for our family with 4 kids! Staff were professional and courteous, always greeting us with a warm smile to welcome us back from a long day out. Spacious, clean, and in a great location! Near several combini stores for snacks, water, and a quick bite. Close proximity to the metro Z line that connected all over Tokyo. Also, convenient was the T-CAT station that is a hub for limousine bus and taxi stand to get to/from the airports. Bonus is Hakozaki park behind our block that has a swing set and play area to get the wiggles out. We were lucky to capture beautiful Sakura photos there during our stay. Would highly recommend this place as a home away from home.

We liked our stay. Had a W/D.

We stayed twice in Hotel Axas in our trip to Japan. Location is very convenience to/ from airport using TCAT limousine bus and go around Tokyo using metro from TCAT building. TCAT building is just 2 minutes walk from the hotel and good restaurant in and around that building. There are local grocery store just a block away to buy vegetables and fruit. Hotel room was very clean and having a kitchen helped us a lot as my wife is Vegan and we able to cook easily with facilities provided in the room. Washer and Dryer was very handy. I recommend hotel Axas to anyone planning to visit Tokyo and need a quite place with convenience access around the city.

I had stayed here before and it is a decent hotel that gives you the basic. The good things are the laundry machine and kitchen available in each room. It is basically a small Short term rental apartment. What makes the low score this time was the behaved of the female reception. She was speaking Japanese on the phone to me which made the instruction very unclear. When I came down to the reception and asked her to speak in English (which I know she can as she did to me in the past), and suddenly she got angry and impatient and said i don’t speak English in Japanese. But her English came out when she started to talk and answer faster and then at the end she was speaking English to me. I don’t think any service staff can put an angry conversation with customer especially in Japan. Her attitude is not acceptable and the fact she lied about not understanding English is horrible.

We enjoyed our stay here. Family of 5. The staff were very helpful and courteous. The facilities for washing and cooking were great. It was clean and well maintained. Quiet area of town. Easy transport options. Would recommend this.

Apart from the Nepalese staff this hotel is awful. The property is old and dated and the beds are like rock. Find somewhere else…

Apartment really well equipped (except for the bathtub too small, very good the shower). Staff is kind and English speaking. The position is very good: 50 mt from a metro stop (Suitengumae) and 100 mt Tokyo City Airport Terminal (T-CAT).

The hotel is in a good location, close to a couple different train stations. It seemed like each room had its own floor. The room has any amenities like a shoe closet, a combination, washer, dryer, and a fully equipped kitchen. It was very comfortable for our family. The only drawback was the elevator is on the small side and the chairs were all stained. Our air conditioner unit seem to have some issue with it and would let off a rubbery smell every now and then but thats something easily fixed. All in all, a great spot.

Hotel Axas was very convenient and close to the train & bus station. A very walkable area within a residential & working community. Would stay here again spacious, clean & comfortable room. And the staff were very friendly, kind & helpful.

My family of 4 stayed at Hotel Axas Nihonbashi for 10 nights. Our unit was spacious and had everything we needed. The kitchen had everything and the washer/dryer in the unit made it possible for us the travel lightly. Each unit is on a floor by itself so it was really private and quiet. We were just a block or so away from T-CAT which was very convenient because we took a bus to and from Haneda airport which is less than 30 minutes away. The ONLY complaint we had is that the thin futon mattress is not very comfortable. The double bunk beds were nice because everyone had their own bed. You won't regret staying here. The staff was also so nice.

Each bunk bed wide enough for 1 adult and a preschooler (or 2 at a squeeze). Washer dryer and detergent provided made travelling light in winter a breeze. Bathroom can be heated, cooled or turned into a huge dryer room so clothes come out wrinkle free. Kitchen with oven hob grill was great for breakfast fry up. But the microwave to heat up all that 7-11 and Lawson's food for dinner while four tired under-12s zone out watching Netflix after a long day sightseeing? Brought tears to my eyes. Highly recommended for families with young kids who find standard hotel quad rooms too tight and adjoining rooms too scary for young ones.

Enjoyed my stay here. Room was pretty small and bed was firm, but this is common in Japan. My only complaint is that they charged me 2,000 yen to get an hour late check out. And I gave them notice the night before. This is the first time I've ever had to pay for this in any hotel. And I've stayed in hundreds of them. You'd think for a 5 night stay they would accommodate me with this. Other than that, the service was very pleasant.

This hotel is kinda gem in this city, the service is awesome yet the room is well maintained. For family trip ,unexpected thing happen most of the time and this time we got covered by this hotel and we really appreciate all those help! Thanks.