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Hotel Okura Niigata
Hotels
8.4
/10
Very Good
784 reviews
What Guests Say About Their Stay
Corinne
10.0
/ 10
My husband and I and our 2 friends stayed at Hotel Okura Niigata In April 2025 - 2 rooms facing the river. Rooms were spacious, clean, bright with comfortable beds and linens. The hotel & restaurant service is beyond outstanding - despite the restaurant being closed (that served Cherries Jubilee ), the hosts graciously opened the restaurant for us and their chef prepared a spectacular Cherries Jubilee dessert for the 4 of us ! The Breakfast buffet was outstanding. A wonderful assortment of hot dishes including eggs, omelets, Japanese offerings, Cappucino's , salmon, fresh fruits, croissants and salads. Taxi service was readily available. The hotel is in an excellent location downtown with easy access to see sights and restaurants. Would definitely stay again when we return to Japan
Verified traveler
10.0
/ 10
ホテル都合でエコノミーから広いシングルルームへ変更となりました。館内室内共に上質感があり、スタッフの方々の対応も丁寧で、1泊でしたがとても快適に過ごすことができました。
Violet
10.0
/ 10
From check in to check out staff was on point. Always a staff to take your luggage out of taxi and take it to your room, calling a taxi for you even directing you to the breakfast buffet. All staff in hotel was amazing.
In the Area
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53, Kawabata-cho 6-chome, Niigata, Minamikambara-gun, Chubu, Japan, 951-8053
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hotel Okura Niigata
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What's around Hotel Okura Niigata
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53, Kawabata-cho 6-chome, Niigata, Minamikambara-gun, Chubu, Japan, 951-8053
Discover More About Hotel Okura Niigata
Location
Hotel Okura Niigata is a hotel in a good neighborhood, which is located at Minamikambara-gun.
About Hotel Okura Niigata
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Okura Niigata exclusively for you.
Hotel Okura Niigata is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Hotel Okura Niigata.
All facilities in Hotel Okura Niigata
Others
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee shop
- Coffee/tea in lobby
- Elevator
Hotel Services
- Laundry service
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
General
- Banquet
- Parking
- Microwave (shared)
- Smoking area
- Parking (surcharge)
Food and Drinks
- Bar
- Breakfast
- Snack bar
Connectivity
- LAN Internet
- Free WiFi
Business Facilities
- Meeting rooms
Nearby Facilities
- Hair salon
Accommodation Policy & General Information in Hotel Okura Niigata
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 1730 for children
- Self parking fee: JPY 1320 per night
- Crib (infant bed) fee: JPY 1210.0 per night
- Rollaway bed fee: JPY 3630.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 14:00 - 00:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Okura Niigata | 265 |
Number of floors in Hotel Okura Niigata | 15 |
Another facilities in Hotel Okura Niigata | Others, Safety deposit box, Coffee shop, Coffee/tea in lobby, Laundry service |
Frequently asked question in Hotel Okura Niigata
What are available facilities at Hotel Okura Niigata?
There are top facilites at Hotel Okura Niigata such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Okura Niigata?
The standard check-in time at Hotel Okura Niigata is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
Does Hotel Okura Niigata provide breakfast?
Yes, Hotel Okura Niigata provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Okura Niigata
Traveloka (2)
Other sources (782)
8.4
Very Good
From 782 reviews
Cleanliness
8.4
Room Comfort
8.2
Service and Facilites
8.8
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Traveler Reviews Hotel Okura Niigata
Number of reviews per page
20
40
Top reviews
J
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It was wonderful I like how my room I was able to view the river!
Corinne
Friends and Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
My husband and I and our 2 friends stayed at Hotel Okura Niigata In April 2025 - 2 rooms facing the river. Rooms were spacious, clean, bright with comfortable beds and linens. The hotel & restaurant service is beyond outstanding - despite the restaurant being closed (that served Cherries Jubilee ), the hosts graciously opened the restaurant for us and their chef prepared a spectacular Cherries Jubilee dessert for the 4 of us ! The Breakfast buffet was outstanding. A wonderful assortment of hot dishes including eggs, omelets, Japanese offerings, Cappucino's , salmon, fresh fruits, croissants and salads. Taxi service was readily available. The hotel is in an excellent location downtown with easy access to see sights and restaurants. Would definitely stay again when we return to Japan
Read More
Michelle
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Top notch customer service, clean and excellent breakfast buffet.
Verified traveler
Friends and Family
8.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
朝食が込み合っていて、待つのは仕方ないし良いのですが、食べ始めて３０分たたない内にあと10分で片付けますは悲しかったです。
1人3000円という値段に対し、少し残念と感じました。
部屋に関しては、他の部屋の水道の音が少し気になりました。
全般的には良かったので機会があればまた利用します。
Verified traveler
10.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Good sized room and excellent Japanese breakfast
miyamoto
Business
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
設備は少しふるいが、さすがオ−クラです。
また、滞在したいです。
Yumiko
Friends and Family
10.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
View from the room was good.
Terry
Leisure
8.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Good place
Verified traveler
Business
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
ホテル都合でエコノミーから広いシングルルームへ変更となりました。館内室内共に上質感があり、スタッフの方々の対応も丁寧で、1泊でしたがとても快適に過ごすことができました。
Violet
Leisure
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
From check in to check out staff was on point. Always a staff to take your luggage out of taxi and take it to your room, calling a taxi for you even directing you to the breakfast buffet. All staff in hotel was amazing.
Shinichi
10.0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
建物そのものは年月を経ていますが、改修、清掃、顧客サービスはオークラ品質で秀逸です。富寿し 膳 さんはコスパも良く、美味しいです。リピしていますｗ。
RIKAKO
Leisure
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The rental bicycle service was wonderful
shane
8.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Staff were great.
Masahiro
Friends and Family
10.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
I will be honest. My wife and I have never seen such a warm service mind and such high level hospitality staff compared to many 5 star hotels in the world. Of course, this hotel building is old. But our stay here was comfortable. This hotel is very memorable for our stay.
YUTA
10.0
/10
Reviewed 51 week(s) ago
Hotels.com verified review
自分へのご褒美として滞在しました。
ホテルの方の対応は「さすが！」と感心するぐらいに丁寧です。
朝食バイキングはメニューが豊富で、またお願いしたいと感じました。
Kevin
Friends and Family
10.0
/10
Reviewed 51 week(s) ago
Hotels.com verified review
It was a great trip in Niigata, especially an employee who was always around the lobby. She helped to make our trip fabulous with her tips and greetings and helping us get taxis.
Yumiko
Business
8.0
/10
Reviewed 52 week(s) ago
Hotels.com verified review
建物や設備はそれなりに年季を感じますが、他の方のレビューの通り、サービスがとても良かったと思います。
色々フレキシブルに対応して頂きました。
ベッドの寝心地もよかったです。
また、外国人従業員の方もいらっしゃるので、マルチ言語にも問題なく対応していただけそうです。
Donald
Leisure Family
6.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
We stayed in this hotel many years ago and remembered it as a classy hotel ... it has lost a bit of its luster over the years. We were disappointed in the choices of food, no room service, the bar was nice but only had snacks like nuts or a cheese plate. We even walked across the bridge to Bandai area and most places had shut down by the time we got there. And this was a Saturday night,
Read More
Patricia
Business
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Professional courtesy throughout. All staff go out of their way to assist. Comfortable beds and room. Hotel is somewhat outdated and needs refurbishment, but quality of service remains excellent.
Damon
10.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
We had a view of the river. It was a pleasant view. The building was older but the room size was comfortable and the room clean We enjoyed the breakfast very much. The staff were very nice and helpful. Had lots of capacity and services for weddings. Location was good for access to downtown Niigata.
Number of reviews per page
20
40
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