Hotel Relief Sapporo Susukino

It was a pleasant two night stay. The location is right in the middle of downtown Sapporo where most must visit spots are within walking distance.

Great location. Loved the dessert/drink bar at the hotel!

Everything was excellent. The daily coffee time and baked goods was the best part.

Great additional services offered for free

I reccomend this hotel. Great customer service and amenities, including the hot spring onsen and the enriched and yummy breakfast. You can get freely a cozy pijamas and personal items (toothbrushes, shower caps, etc.) It is very convenient and I felt more than welcomed there. I will book again this hotel if I will visit again Sapporo. Arigato gozaimasu!

Great for a short trip! Clean, great amenities, convenient location - enjoyed my stay!

I like everything about Susukino Relief, room, staff, breakfast and onsen!!!!

Really lovely room. Lots of amenities provided. Staff were friendly.

Room is not clean, we stayed 4 nights.

The hotel was very conveniently located, a short walk from Nakajima Kouen subway station, and although the room was small it was perfectly acceptable for our trip. The in-hotel hot spa was a great way to relax in the evenings after wandering around in -6°C (21°F) snowy weather outside. There's only one hot spa, however, so they alternate between men and women's use so, as a man, I typically had to go at midnight. The main issue for us was that the bed was extremely hard, as were the pillows. While this wasn't an issue for me, by the end of our stay my wife had developed a bad back from sleeping on it.

Western breakfast was delicious. Parking is 1000 yen and 3 blocks away.

It's annoying that have this rule that you have to put the don't disturb sign so they don't open your door at 10:30am, if you miss it they will open your room and wait for you to confirm if you want it cleaned, and if you do, you need to be out of the room by 12pm or they dont clean it. Room was too small, but plus side is there is a public bath in the hotel which is a unique feature, you just seem to smell like chlorine after you get out though even if you wash again. Hotel also had bike rentals probably the best thing about them, since you could bike around Sapporo.

Convenient location, Close to everything needed for a trip looking for fun and good food, Bath room on 1st floor very clean, Nice staff, helpful all the time Close to coach service to Chitose airport

Good sized room and excellent staff who were multilingual, friendly and very efficient. The room was clean and well equipped with a comfy bed and deep soak bath / shower. Uniquely (in my experience) it also had a complimentary room mobile phone which you could take out with you and use to access the internet and also phonecalls, totally free. A brilliant touch which we used gratefully. The hotel also had a bath / spa room on the first floor, which while I never used it, looked excellent. Males and females use this at different times, thereby making it less embarrassing for those of a shy disposition. Due to Typhoon Tapah, we missed our original booking by 2 days and only managed to advise them of our delay on check-in day itself. The hotel moved our booking without any fuss and without any extra charge, which I thought was a very classy touch. The location is good, close to numerous restaurants and shops and it is also close to railway and underground stations too. The beautiful Nakajima-Koen park is a short walk away as well, which is a beautiful place for relaxing and a picnic. Overall I was thoroughly impressed with this hotel. Excellent hotel and excellent value for money. Highly recommended!

The location was great, easy to find, in a quite area

Everything was ok, just the reception attitude. I checked in at 1.30pm but the official check in time is 3pm. The reception made no effort to check if any room was available. They offered to keep my luggage and asked that I return after 3pm. It was fine with me since I was on my way to return the rental car, but a couple beside me waited at the lounge for 3pm check in. I know as a frequent traveller that it is really difficult to time your arrival and it would be great if the hotel can allow early check in if they have cleaned rooms.

The environment is good.

Lovely hotel, lovely staff, lovely location, can’t fault it

Excellent location for eating, transport and sightseeing. Breakfast excellent. Staff very good. Rooms small, but this is the norm in Japan

Staffs are patient and helpful. Room refrigerator not cold enough to freeze ice-cream and hopefully the welcome drinks can be on 24 hrs service