Hotel Wing International Select Ueno Okachimachi

My first time in Japan with the language barrier my stay was very comfortable and the customer service by the front staff was excellent. I appreciate that the hair products they provided were of good quality it has resolved mt hair frizziness.

Helpful and professional reception staff. We arrived early and they checked us in, but as the room wasn't available until 2pm, they let us store our suitcase at the counter. At check-out, they can keep your suitcase until 12pm but after that you have to use the coin lockers (there are some inside the hotel entrance). The room was a little cramped - we are 2 average sized Asians and felt there wasn't much room to move around. Good enough for a place to clean up & sleep in. The room is equipped with a kettle, a tiny safe (depth & width enough for A5 folder) and a mini fridge (no freezer section). There were plugs & USB charging ports at the desk & bedside. No wardrobe, but there were 2 pegs with hangers, & they provided pyjamas! Toiletries are provided in the bathroom & reception area. The towel exchange is a little confusing - reception staff told us to put our unused towels out, but the signage in the room seemed to say we should put our used towels out for exchange. They can be quite early too: once we were a bit late (9am) putting out the sign for no towel exchange, and opened the door to find they had already given us new towels. The 2nd floor lounge was nice - microwaves, hot/cold water dispenser, free soft drink fountain, snacks & drinks for purchase. It's a good location close to convenience stores & food/shopping. It's close to the Ueno stations - you can actually walk underground to exit 3 (but no lift) instead of dragging your luggage through crowded strees.

close to Ueno shopping district and train station

Great location! Loved staying here for a week. I'm thankful I upgraded from the basic double bedroom to the deluxe version--the extra bit of room gave the two of us a lot of comfort. Nothing wrong with the hotel. I liked the room decor.

Hotel is close to the station and many dining options, it's small but it fit my big luggage open the entire time. It was a good stay

Pleasant stay.

Grewt location to access tokyo attractions via walking and trains. Tidy room and helpful staff.

Staffs friendly, very quite location but close to everything within 10 minutes walk. Room clean and spacious, I will come back again.

Friendly staff, clean room, extra free drink and cozy lounge place. Would recommend this place for stay in Ueno closed to Americana area.

Room was small but it had everything we needed but filtered water.

Best part of the hotel was the location. It’s near the train station, shops and restaurants. Worst part is rooms are small and they only clean it every three days. They do give you fresh towels daily though. Also, if you have a late flight like us, they will only store your luggage for free till noon. After that you have to use the coin lockers which range from $4-$10 per locker. We had to wake up early to insure we had lockers for our luggages.

Very convenient location, close to Ueno station and AirPort Express (Keisei skyliners) many shopping and food area nearby. Rooms are very small with low ceiling, the bathroom (bathtub ceiling is extremely low) average height can’t stand up straight in the shower area.

It was the most quiet, safe hotel I have ever been to. I didn't have to talk to anybody. Everything came out of the vending machine. No issue with people.

The property was clean in general but the bathroom in my room had a funky smell to it. I had to keep the fan on all the time.

Excellent, clean, convenient, pretty.

Charming location with a market nearby. Not too terribly far from Ueno Park, though not close either. Ueno's proximity to Akihabara was a large part of the draw for me. Room was fine, and the coin laundry a useful amenity. Checking in and out was a good experience.

Great hotel, very close to ueno park

Great services.

There are different metro lines, JR station walkable within 12 minutes from hotel. Cross streets there’s lots of restaurants, shops. seven11 everywhere. Rooms are not big as US, it’s small or like some other people says it’s tiny, of course we are in Tokyo. The rooms are very clean, the whole building is clean. Staffs are friendly. Free bathroom supplies free of charge. Great experience. I definitely come back.

Got a free soda excellent service but room was tiny for the three of us.