Soranoyu Spa Resort

Great overall

The girl at the front desk was very rude, and rolled her eyes at me about a simple misunderstanding!

This was a great experience. The staff was very friendly and helpful. The spa/hot springs were amazing. This was a new experience for me and was a very pleasant environment. Will definitely be returning.

This was my 3rd stay at Soranoyu. The facility is always nice and clean and amenities and services are updated regularly so that repeated customer won’t get too tired of their services and amenities. After over 10 hour flight in tiny economy seat to sit down, coming here to take a break for mind and body make the trip more enjoyable. I forgot to bring the key to go to the bathroom in a middle of the night, but no stress! There is always a front desk staff who can help you. (Thank you!☺️) This facility has a room for a family, couple and or a small group and also have a family Onsen to reserve ahead.

I always enjoy my experience at Soranoyu Spa Resort both at the onsen and the capsule hotel. Just a note that this time, two middle-aged women checked in an hour before midnight and started talking and repacking their medium-sized luggages on the common aisle till 4.30am! I complained to the staff at midnight and they came up to turn on an announcement for guests to keep the noise down- the two women probably didn’t understand English or Japanese. Only when I pulled up my blind after I was really fed-up and shushed them did they stop. I’d suggest that pictorial signs to keep quiet be put up in the capsule hotel area.

Easy to get to via their free shuttle from Narita Terminal 2. Checkin was ok and they provided clear instructions with a leaflet in English, but the girl at the reception was not too helpful when we indicated my son wants to Go use the gym next door. There was confusion about what we should do with our shoe locker keys. We enjoyed the various onsens and sauna they have. Dinner in their restaurant is quite good. The problem with the capsule type room is that others are making Noise throughout the night and early in the morning. I had 2 japanese girls who were chattjng around 6am and repackjng their suitcases right in front of my pod so I was awoken much earlier than expected. Guess I should have used the ear plugs they provided!

This is the perfect airport hotel for anyone who needs some serious relaxation after a long flight. It's less of a hotel, and more of a giant onsen that happens to have a capsule hotel on one floor. The pictures of the onsen don't do it justice, it's much larger, maybe 7 pools total and 3 saunas. Clean, safe, and quiet, and the airport shuttle is quick and easy to use. Definitely recommend!

It was great to have lodging & onsen so close to the airport. I had an overnight layover. This place is very economical and super clean. Three aspects to be aware of: While they have a shuttle bus, there is little information about it online. Once you are there, there are multiple ways they entice you to spend me. Lastly, the bunk room is warm. Would be great for a/c or fan.

Great place to stay

Impossible to contact if you have any issues.

They were convenient for Narita lay-over, but have limited bathing hours and an unusually early morning check-out time.

Staff was very helpful. The facilities were clean and the onsen was amazing. The capsule bed was fine

It was really clean, calm, quiet and pleasant. Plenty of rooms for the spa. Wonderful atmosphere 😃 Totally recommend travellers.

Highly recommended for one night stay for flights the next day.

It is an amazing experience to stay here for early flight. Definitely come back.

It was amazing!

Very polite staff

The worst thing was the checkout time being so early and the baths closing early. Absolutely awful. I had no time to sleep enough and I missed the baths in the morning. Why would you close them over an hour before check out? It’s as if you don’t want people to be here.

Good place to stay one day/nigth, have spa/sauna facilitues, and get rest between the trips/fligths

Wonderful place to start or end a trip to Tokyo. Building and spa area were very clean with ample amenities. As someone who has never been to a Japanese onsen, it was an interesting experience, and the provided materials make the process smooth. Be sure to plan around the bus schedule in advance. This was also my first experience with a pod hotel, and as a fairly tall person (6’2”), I was a little worried I’d feel cramped inside the pod, but luckily I was able to stretch all the way out. I admit my feet were very close to reaching outside the pod, so if you’re any taller than me, you might want to consider different options. My only real gripe was the uncomfortably thin mattress pad. You can definitely feel the hard surface underneath you the entire time, especially whenever you sit up or toss and turn (which I did quite a bit throughout the night). Unfortunately I was not able to try any of the food or the stone bath as I arrived too late and left too early the next day, though I did appreciate the extensive manga library. I’d also like to commend the front desk staff, especially the woman who helped me figure out the bus schedule and how to get to Tokyo from the resort. With some google translate and a lot of patience on her end, she helped me get my head on straight and start my vacation off on the right foot. Would recommend.