Sun Plaza Hotel Fuji Lake Yamanaka

The onsen was good

Very dated hotel with questionable cleanliness (plenty of hair in the floor in ladies changing room, weird yellow spots on the carpet across all room, etc.) but spacious room with beautiful hot water onsen - both huge indoor and outdoor area. Stayed one night in May 2025. Acceptable for one time due to busyness’s (golden week weekend) and last minute booking, but otherwise will not recommend and won’t come back. Walls are paper-thin and sound carry easily - at the same time big group stayed at the hotel and was noisy shouting in the corridor until late and started early. Also, they’d charge you 100yen if you want extra towel to use in the public bath (onsen).

Nice views

Right by the lake. Huge bedroom and toilet. Bed was comfy. Good nite stay there.

Good place

We arrived at the property @ 2.55 & all the lights in the foyer was switched off. One of the staff came & ask us to come back to check in @ 3pm. My husband & I looked at each other & thinking is only 5 mins to check in time. And is cold & raining outside. Do they expect us to wait outside for 5 mins in the cold??? We had a rental car & we parked the car in the front of the hotel & we were told not allow to park there. As this hotel is catered for Chinese tourist group all come by coaches. They only let the coaches to park there & don’t give a dame about other customers. The rooms of the hotel is a good size, that’s the only positive about this place. Other than this customer service is non existent.

We arrived at the hotel around 2.55 pm. As we walked in the reception area, all the lights was turned off. We were approached by staff member telling us to come back at 3 pm that’s when the check in starts. How ridiculous only 5 more minutes & it will be 3pm. This hotel is mainly cater for Chinese bus groups. There is no cleaning or housekeeping during your stay. We stayed for 3 nights no cleaning was done. If you require an extra pillow there is an additional charge for the pillow. You are not allow to park in front of the hotel, we were told to park across the road.

A location right on the lake. It was a good 20 mins walk to open restaurants …. A lot close at 5 pm. This hotel seems to specialise in coach parties which makes it impersonal and soulless. That said it was a spacious and comfortable room. Views of Mount Fuji can be seen (weather permitting) from the corridor window. Best views from A 5 min drive around the lake,

The room is a little outdated and the a/c was not working. Fortunately, it was chilly outside, so we just cracked a window and that served as a/c. There was a spider in the room, not necessarily because of cleanliness, but just cause the hotel is pretty much in the wilderness. Not much in the surrounding area, but the hotel does have a family mart which served a bigger pro than I thought. Overall, a decent stay if you are just sleeping and not spending much time in the room.

Very small hotel, but great location, right on the lake, nice area to walk around, the view of the Fuji mountain was right in our window! Woke up in the morning and it was right there, amazing! The spa at this hotel was better than in some high-end hotels in Tokyo and Kyoto we stayed at, don’t miss it if you stay here.

Amazing hotel with a nice view. It is a walkable area with many restaurants nearby.

The staff is very welcoming and accommodating. They would leave us new towels and toiletries everyday during our stay and was easy to communicate with, our room was superb due to our view of Mt. Fuji as well as Lake Yamanaka, overall the location is beautiful and accessible. I recommend this establishment and I would personally stay here again 💕

Very helpful staff. Convenient location, close to both Family Mart and 7-11. Restaurants closeby too. Safe and quiet area.

Beautiful!! Waking up to the lake and Mt. Fuji was incredible. The onsen was great!! Loved this place!!

They have a good Onsen, the bed was excellent, I had a window with Mt. Fuji View, but on the corridor there were a window with a great view of Mt Fuji.

The hotel is good for groups, but not for individual visits. They are not interested in personal visits.

Good and nice room allocated to us. Spectacular view of Mt. Fuji was right in front of our room's window when we woke up every morning.

extended 2 more days here since we liked the location.

Very friendly staff!

I will go there again very soon.