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Cloud Hotel & Suites
Hotels
7.0
/10
Pleasant
94 reviews
What Guests Say About Their Stay
Elizabeth
10.0
/ 10
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Michael
10.0
/ 10
Loved staying here , everything is within reach , the views from the restaurant is also amazing
Lars
10.0
/ 10
The staff at this hotel really stands out. Always on their toes to offer you anything that you may please. Beautiful views, great standard, clean and safe. Diamond plaza offers below the hotel is worthy of a stroll, and location is prime. Gym is high quality and free, pool is good. The only thing this hotel could benefit from is an outside area. Everything is inside, including the pool.
In the Area
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Corner of 4th Parklands and Masari Road, Parklands/Highridge, Westlands, Nairobi, Kenya, 00100
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Cloud Hotel & Suites
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Per room per night (excl. taxes & fees)
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What's around Cloud Hotel & Suites
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Corner of 4th Parklands and Masari Road, Parklands/Highridge, Westlands, Nairobi, Kenya, 00100
Discover More About Cloud Hotel & Suites
Location
Cloud Hotel & Suites is a hotel in a good neighborhood, which is located at Parklands/Highridge.
About Cloud Hotel & Suites
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Cloud Hotel & Suites exclusively for you.
Get precious and unforgettable moment during your stay at Cloud Hotel & Suites.
All facilities in Cloud Hotel & Suites
Others
Things to Do
- Beach umbrella
- Hot tub
- Outdoor pool
- Indoor pool
- Turkish bath
- Sauna
- Steam room
- Pool cabanas
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee shop
- Elevator
Hotel Services
- Laundry service
- Wedding service
- Luggage storage
- 24-hour Receptionist
- Concierge
Food and Drinks
- Bar
- Poolside bar
- Breakfast
General
- Banquet
- Smoking area
- Parking
Business Facilities
- Meeting facilities
- Business center
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Cloud Hotel & Suites
Important Note
- Fee for buffet breakfast: approximately USD 9 per person
- Airport shuttle fee: USD 30 per vehicle (one way)
- Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 12:00
Check-out:
Before 11:30
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 12:00 - Before 11:30 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Cloud Hotel & Suites | 39 |
Another facilities in Cloud Hotel & Suites | Beach umbrella, Hot tub, Outdoor pool, Indoor pool, Turkish bath |
Frequently asked question in Cloud Hotel & Suites
What are available facilities at Cloud Hotel & Suites?
There are top facilites at Cloud Hotel & Suites such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Cloud Hotel & Suites?
The standard check-in time at Cloud Hotel & Suites is starting from From 12:00 while the latest check-out time is at Before 11:30
Does Cloud Hotel & Suites provide breakfast?
Yes, Cloud Hotel & Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Cloud Hotel & Suites
Other sources (94)
7.0
Pleasant
From 94 reviews
Cleanliness
7.2
Room Comfort
7.2
Location
8.0
Service and Facilites
7.4
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Traveler Reviews Cloud Hotel & Suites
Number of reviews per page
20
40
Top reviews
Elizabeth
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Brendan
Business with Partner
4.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
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Cecil
Business and Leisure with Friends
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
I had a nice time and the staff were friendly.
Cecil
Business and Leisure with Friends
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Service personnel were political and welcoming
Cecil
Business and Leisure with Friends
8.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Claudina
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Staff very professional and kind.
Phabeeo
Leisure
6.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
Personally, the place was bit hard to be found.
The room is very old and need some updates.
Staff were very good and professional.
Epiphane
Leisure
8.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
The facility is good. The staffs are very nice
Adeniran
Business and Leisure with Partner
10.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Good place
Abdiyare
2.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Very bad
Cassandra
Business and Leisure
4.0
/10
Reviewed 83 week(s) ago
Expedia Group verified review
I would not stay there again at that price
Arifa
Leisure Family
10.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Very convenient location
Taylor
Leisure with Friends
2.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.
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Joanne
Leisure with Friends
2.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
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Sadrudin
Leisure
8.0
/10
Reviewed 117 week(s) ago
Expedia Group verified review
Liked location, price and facilities.
Did not like too many stairs and steep ramp going to the dinning area
Paul
Leisure with Partner
2.0
/10
Reviewed 120 week(s) ago
Expedia Group verified review
No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!
Michael
Business and Leisure Family
10.0
/10
Reviewed 139 week(s) ago
Expedia Group verified review
Loved staying here , everything is within reach , the views from the restaurant is also amazing
stephen
8.0
/10
Reviewed 153 week(s) ago
Expedia Group verified review
I enjoyed my stay,
Customer service is excellent
Verified traveler
4.0
/10
Reviewed 165 week(s) ago
Hotels.com verified review
The room itself looked well appointed, with an worn out wash basin.
Random water cuts. I couldn’t wash or take a shower. Noisy room with constantly people talking loudly right in front of the door. Stuffy room with very little ventilation. I tried to nap after a tiring trip. After two hours, I checked out and went to another hotel.
It’s hard to find the hotel in the middle of a chaotic mall.
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Verified traveler
Business
2.0
/10
Reviewed 168 week(s) ago
Hotels.com verified review
The room they had for us was not what was advertised. It did not match the exaggerated review score. Another room they offered us was in maintenance and the third one smelled so bad we could not sleep in it. When we asked hotels.com to transfer our reservation they and cloud hotel declined. We walked away knowing we were losing our money. It was horrible and I will not use hotels.con ever again if they don’t refund or credit me the hotel fee. Be aware - hotels.con cares more about their hotels tha their customers it seems to me.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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