Mara Serena Safari Lodge

Others
9.0
/10
Exceptional
46 reviews

What Guests Say About Their Stay

IMDAD
10.0
/ 10
We had an excellent stay at Mara Serena Lodge in Masai Mara game reserve. Thoroughly enjoyed ourselves, from the staff to the game drives all were excellent Thank you to all the teams . Tha
Albert
10.0
/ 10
Outstanding lodge with the friendliest & most helpful staff. Room was comfortable and view from balcony is beautiful. Our 3rd year staying here & will always stay here if possible. Food is great, dining room folks are top notch. They pack an excellent breakfast/lunch for days you don’t want to dine in. An overall wonderful experience.
Nickolaus
10.0
/ 10
We enjoyed our stay here and we would come back. First, a big thanks to Chef Kennedy for preparing meals for my wife Kathryn, who cannot eat gluten, dairy products, oil and red meat. Second, a big shoutout to William W who took care of us on safari! William is great and if we came back we’d request him to take us on safari again. We loved the location of the lodge. The game drives were great and the staff was so friendly. The Masaai warrior (I think his name was Julian) who greeted us was so nice. We enjoyed the view from the lodge and our room. Everyone was friendly and we hope to be back! Bring cash because there is no ATM at the lodge. We wish we brought cash so we could top William and the staff and purchase art during our trip to the village. Thank you all for making our stay pleasant! And thank you William for everything, including hanging out with us as we waited for the airplane. -Nick and Kathryn
In the Area
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Maasai Mara Game Reserve, P.O. Box 48690 N, Kimintet, Kilgoris, Narok, Kenya

Main Facilities

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Swimming Pool
Restaurant
WiFi
Mara Serena Safari Lodge is a accommodation in a good neighborhood, which is located at Kimintet.
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Maasai Mara Game Reserve, P.O. Box 48690 N, Kimintet, Kilgoris, Narok, Kenya
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Location


Mara Serena Safari Lodge is a accommodation in a good neighborhood, which is located at Kimintet.

About Mara Serena Safari Lodge

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The accommodation’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Mara Serena Safari Lodge exclusively for you.

Get precious and unforgettable moment during your stay at Mara Serena Safari Lodge.

All facilities in Mara Serena Safari Lodge

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Others

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Tours
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Front desk
  • Concierge

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Spa
  • Garden
  • Library

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

General

  • Smoking area
  • Parking
  • Terrace

Business Facilities

  • Meeting facilities
  • Business center

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Bar

Nearby Facilities

  • Souvenir shop

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Accommodation Policy & General Information in Mara Serena Safari Lodge

Important Note
  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 10 (one-way), (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Additional fees: USD 100 per person, per night for adults and USD 50 per person, per night for children (from 9 years old to 17 years old)

We have included all charges provided to us by the property.

This property is located within The Mara Triangle Conservancy in Masai Mara Game Reserve. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee valid annually from January to June, collected at the main entrance of the park. From July to December, the additional mandatory park fee is USD 200 per adult per night and USD 100 per child per night (from 9 years old to 17 years old).

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property uses solar energy
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6 AM - midnight. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. This property is located in a national park. The additional mandatory fee covers entrance to the park. Guests must purchase a ticket to enter the park; the ticket is valid for 24 hours from the time of issue. If a guest is staying more than 1 night, they are required to renew their ticket on or before the expiration time as indicated on the ticket. A transit ticket is valid for 2 hours only. Any person in violation will be fined. Park entry fees are not included in the accommodation rate and are charged separately upon entry at Maasai Mara Game Reserve (Mara Conservancy). Daily entry is 6 AM-6 PM. This property is located within The Mara Triangle Conservancy in Masai Mara Game Reserve. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee valid annually from January to June, collected at the main entrance of the park. From July to December, the additional mandatory park fee is USD 200 per adult per night and USD 100 per child per night (from 9 years old to 17 years old).

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 12:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, WiFi
Check-In / Check-Out Time
From 12:00 - Before 10:00
Available rooms at Mara Serena Safari Lodge
74
Number of floors in Mara Serena Safari Lodge
1
Another facilities in Mara Serena Safari Lodge
Laundry service, Welcoming drinks, Tours, Newspaper in lobby, Wedding service

Frequently asked question in Mara Serena Safari Lodge

What are available facilities at Mara Serena Safari Lodge?
There are top facilites at Mara Serena Safari Lodge such as Swimming Pool, Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mara Serena Safari Lodge?
The standard check-in time at Mara Serena Safari Lodge is starting from From 12:00 while the latest check-out time is at Before 10:00

More Reviews from Other Guests in Mara Serena Safari Lodge

9.0
Exceptional
From 46 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

8.8

Service and Facilites

9.0

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Traveler Reviews Mara Serena Safari Lodge

Number of reviews per page
20
40
Top reviews
MICKALON
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Great experience and beautiful property
James
icon-Leisure
Leisure
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Heard of elephants, hippos can be seen from the pool area. Amazing views.
IMDAD
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

We had an excellent stay at Mara Serena Lodge in Masai Mara game reserve. Thoroughly enjoyed ourselves, from the staff to the game drives all were excellent Thank you to all the teams . Tha
Albert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Outstanding lodge with the friendliest & most helpful staff. Room was comfortable and view from balcony is beautiful. Our 3rd year staying here & will always stay here if possible. Food is great, dining room folks are top notch. They pack an excellent breakfast/lunch for days you don’t want to dine in. An overall wonderful experience.
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Nickolaus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 142 week(s) ago

Expedia Group verified review

We enjoyed our stay here and we would come back. First, a big thanks to Chef Kennedy for preparing meals for my wife Kathryn, who cannot eat gluten, dairy products, oil and red meat. Second, a big shoutout to William W who took care of us on safari! William is great and if we came back we’d request him to take us on safari again. We loved the location of the lodge. The game drives were great and the staff was so friendly. The Masaai warrior (I think his name was Julian) who greeted us was so nice. We enjoyed the view from the lodge and our room. Everyone was friendly and we hope to be back! Bring cash because there is no ATM at the lodge. We wish we brought cash so we could top William and the staff and purchase art during our trip to the village. Thank you all for making our stay pleasant! And thank you William for everything, including hanging out with us as we waited for the airplane. -Nick and Kathryn
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Daniel
icon-Leisure
Leisure
10.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Staff were very friendly and went out of their way to make you feel welcome. Fantastic for safari viewing. Great food. All around, great experience.
CHARLES
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

great rooms and service
BRIAN
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Number one the pictures online do not do this place justice!!! it's simply an amazing place... from the views and rooms to the staff the food did I say views... from every place you sit, stand walk around the views are simply awesome!! This was my first time to the Mara however in talking to other guests some had told me that they have been to the Mara 8 times and this place was simply the best ever.. so for me I know know no better however I can't wait to get back to this place... I only stayed 2 days I really needed to stay 4.. and I will next time for sure!
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Damian
icon-Leisure
Leisure
10.0
/10
Reviewed 197 week(s) ago

Expedia Group verified review

The location is absolutely unique and amazing, settled on a hill with panoramic views of the Maasai Mara plains, from each room. I was able to observe Elephant herds, Giraffes, Buffaloes, Warthogs from my room. What impressed me the most, was the frendliness and professionalism of the staff. They made me feel very welcome every minute of the stay. I approached the desk with a few requests (e.g. to change my room) and all of them were solved without hesitation to my full satisfaction.
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Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 209 week(s) ago

Expedia Group verified review

We recently stayed for 11 nights at Mara Serena Lodge. My husband and I were self driving and did not have the benefit of a guide to help with things. Duncan, the manager, went above and beyond to assist with anything we needed. He worked tirelessly to help with internet issues, patiently answered all our questions, and was genuinely interested in making sure our stay was as pleasant and enjoyable as possible. The lodge was very clean and all staff wore masks, which we appreciated. Dining area was spotless and food was very good. Thanks to Bernard and Eric, our dining attendants, Michael, for his music and good humor, and every person there for their warmth and friendliness. We will definitely stay here again and highly recommend Mara Serena.
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Arine
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 210 week(s) ago

Hotels.com verified review

We had a great time at the hotel. The rooms are very well maintained, the staff was extremely attentive and our game drives were GREAT! We couldn’t have asked for a better stay. Special thanks to Vivian and Benjamin to their amazing service!
Verified traveler
8.0
/10
Reviewed 252 week(s) ago

Hotels.com verified review

Stayed in August after re-opening with covid. Masks must be worn at all times, food served to you from buffet, temperature checks when entering and hand washing facilities. Unfortunately some light fingered person(s) decided to ransack our car, they only took sweets but not pleasant to have your bags and clothes turned inside out.
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Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 280 week(s) ago

Expedia Group verified review

Lovely location ad fantastic views. Welcoming staff.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 284 week(s) ago

Expedia Group verified review

The staff was excellent. Amenities great. The room could have been little better; NO AIR CONDITIONING, NO TV. NO SCREENS. Staff & services excellent
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 285 week(s) ago

Expedia Group verified review

Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc. I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture. Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too. Love this place and can’t wait to visit again with my parents.
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Verified traveler
icon-Leisure
Leisure
6.0
/10
Reviewed 291 week(s) ago

Expedia Group verified review

I did not like the staff in the dining room ingroreing me on the last day at breakfast
David
4.0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide. Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice. They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay. Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful
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Verified traveler
10.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

A fabulous stay right in the heart of the park. The staff and service were really excellent. They made it a real home from home. Highly recommended
Chloe
10.0
/10
Reviewed 346 week(s) ago

Hotels.com verified review

This was the best hotel EVER!!!! from the Safaris, to the food to the hospitality! The views, the beauty, the landscape. WE WILL BE BACK AND BRING FAMILY!! Thank you for looking after my Father in law so well. They loved their time.
Tony
10.0
/10
Reviewed 396 week(s) ago

Expedia Group verified review

Price needs to be seen in conjunction with value. The whole safari experience is expensive in dollar terms - including getting to Nairobi and also the the reserve, park entrance, balloon flight etc. But all this must be weighed against the excellent game viewing, the clean, well run Hotel, excellent cruising and the amenities all of which are close at hand. Balloon flights can be reserved in the hotel itself which is very convenient. Overall the experience is well worth the investment and the hotel is highly recommended.
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Number of reviews per page
20
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Others 4 Mara Serena Safari Lodge

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.