Villa Santi Hotel

We had a fabulous time here. The location is excellent a few minutes from the night market and Wat Xieng Thong. The alms giving was a few steps from the impressive frontage of the colonial building but we couldn't get up at 5:30 to see it. Our Jr suite was luxurious and we really liked the decor which suited the colonial era building. The staff couldn't have been more helpful -lending us towels when we went to the waterfalls and arranging a taxi to the airport when we left. It was 35 degrees whilst we were there so the plunge pool in a courtyard at the back was very welcome as was the free use of the pool at the Santi Resort, a 20 minute, free shuttle away! I really don't know why the hotel don't advertise this link more widely as it is a major perk and makes the Villa Santi an even more desirable place to stay.

We had to pay extra to upgrade our room but the staff were all very nice and helpful.

Beautiful place. Wonderful staff.

One of the best front exteriors for a hotel in Luang Prabang. Lovely "curb appeal". Unfortunately where you check in is not where you will be staying. It's down the block a little bit and not as lovely. Staff is friendly. Not sure why but they have a small charge for your daily water.

Great location and the breakfast out in the open gardens was greatly appreciated. Strongly recommended.

This hotel could be absolutely beautiful but there were many loose tiles on the hallway floors and the first night when we went to drain our tub the drain was not hooked up and flooded our bathroom. They have a wooden walkway that goes to the pool and there is many nails sticking up more than 1 cm. We pointed this out to one of the employees and he took a rock and banged one nail down but the remainder were left the way they were. The staff was not always seem to friendly.

Great place in a good location.

Good location

Great location, close to all relevant sights and that staff led by Yai are fantastic!

Hotel is vastly over rated and expensive. requested double bed, NOT twin beds and smoking room. Got 2 beds pushed together and a non smoking room. Minimal amenities in room; no where to sit and use laptop; one window not even covered by curtains; room backed up to a children's school, noisy in the morning; basically a bare-bones room priced as if it were a luxury hotel room. It's NOT !! Given a room on the second floor of an annex about 50 meters around the corner and down the street from the lobby, VERY steep stairs. Find a different place.

Fantastic location in the City Center. The hotel also has a great resort outside the City. Wonderful vibe and good service.

Villa Santi is located in a perfect spot - situated on the main street in the old town, surrounded by great cafes and restaurants. The Mekong River, Temples, Royal Palace and Night Market are only a few minutes walk away. All the staff there are very friendly and helpful.

We had a lovely stay in Luang Prabang at Villa Santi as part of our honeymoon travels. We stayed 3 nights. The exterior of the hotel is beautiful French colonial style. We took great pictures of the lovely blue doors! The hotel staff were hospitable and spoke good English. The rooms were comfortable but not necessarily luxury. The best part is The hotel is on the main road and you can watch the Almsgiving ceremony from the terrace without interrupting the monks or local people. The hotel is also close to several great restaurants and just a few blocks from the Mekong River. We felt it was one of the best hotels in the city

Good loction. Staff is just rigth, but specially applied.

I loved the cleanliness, the strong air conditioning, and the whole property is absolutely beautiful. I could not have had a better stay.

Staff outstanding, friendly and helpful. Nice breakfast, warm settings for eating

Great location and ambiance in the main hotel. Breakfast was very good and the view onto the Main Street was great!! The annex was not in great shape and our bathroom had a bad smell. Should always stay in the main building.

The property was very clean and service was excellent. But it would be nice if they could provide a little more kip change.

Beautiful building with old Lao / French charm. Wonderful staff. The best location for historical district in old town.

I arrived at their posted check-in time was kept waiting an hour for a room.My reservation was specifically for a city-view room with a single large bed. I got ground floor room with two small twin beds in their annex with a view the garden wall and nothing else.The room was really shabby with scratched and damaged floors, drab furniture, and no desk, .The hot water supply was poor (something to do with heavy usage before my arrival, I was told.), the remote control didn't work, and the hotel only had 2 plug adaptors for the entire establishment so I could not use my. I was offered a room in their resort but that place had mixed reviews online and was not centrally located. I omplained via telephone to a Lao manager, but was told I would have to go out to the resort to speak with one personally and I wasn't about to spend the short time I had in Luang Prabang chasing down managers. It should have been up to them to find me.The call ended with a promise the this manager would speak to the GM and get back to me. This never happened. To be fair the man on the front desk made a valiant attemptto solve some of the smaller issues by buying another adaptor, replacing batteries in the remote, and showing me that I would have to run the water for 5-10 minutes to get it warm or hot. Yes, the grounds were beautiful, but that's not where I was living. I travel a lot, and this is unfortunately one of the rare times I have left a hotel feeling cheated.