What do past guests say about Brown Hotel?

Brown Hotel is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Brown Hotel

Name: Brown Hotel
Address: 86 Jalan Perak, Georgetown, Pulau Pinang, Penang, Malaysia, 10150, 86 Jalan Perak, Penang, 10150, Malaysia
Rating: 8.5

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Preferred Partner Plus

No. 4 in Hotel Near Old Town in Penang

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8.5

/10

Very Good

165 reviews

What Guests Say About Their Stay

S***h

9.1

/ 10

The hotel was so good, clean, and comfortable. All staff are helpful and kind. You can find a bus stop in front of the hotel.

sri a. w.

9.4

/ 10

The hotel staff was friendly, check-in and checkout were easy, the bedroom and bathroom were clean, compact but well-equipped, the TV in the room was also a smart TV, the Wi-Fi was fast, and the cleaning service was very fast. I was very happy with my first experience staying here. I highly recommend this hotel 👍🏻💯

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Muhammad N. A.

9.4

/ 10

I would obviously go back to this hotel again whenever I visit Georgetown in the future. I love how suitable it is for solo travelers. The bathroom is so spacious and clean + the hot water works properly. Really worth the money!

Gordon

10.0

/ 10

Very polite staff, clean room where everything worked. Could have been larger room but good for single traveler like myself.

Yasser

10.0

/ 10

Value for money. The only downside were the wild birds making noise at 3 in the morning. Information for RM 100 deposit should have been made known. Otherwise hotel is good.

In the Area

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86 Jalan Perak, Georgetown, Pulau Pinang, Penang, Malaysia, 10150

Main Facilities

Late check-out

Luggage storage

Elevator

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Brown Hotel is a 3-star hotels that has been welcoming guests since 2019. The accommodation went through a renovation in 2019. Brown Hotel is part of Independent. There are 51 rooms spread across 8 floors.

Brown Hotel Address: Map & Location

86 Jalan Perak, Georgetown, Pulau Pinang, Penang, Malaysia, 10150

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Discover More About Brown Hotel

General Information

Location

Located at 86 Jalan Perak in Pulau Pinang, Malaysia. Those looking to explore will find Goddess of Mercy Temple, Surau Terapung Penang Port, and Sun Yat-sen Museum nearby.

Facilities & Amenities

Brown Hotel has Late check-out, Luggage storage, Elevator, Newspaper in lobby, Beauty salon, and more.

Dining

Guests can stop by the café.

Contact

Email: stay@brownhotel.com.my
Phone number: +6042959499

All facilities in Brown Hotel

Others

Guest Services

Newspaper in lobby
Early check-in
Late check-out
Luggage storage
24-hour security

Nearby Facilities

Beauty salon
Grocery store

Activity & Leisure

Massage

Public Facilities

Elevator
Safety deposit box
Coffee shop

Meals & Dining

Café

Connectivity

Wi-Fi in public areas

Accommodation Policy & General Information in Brown Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 23:00 - to 08:00 - 12:00
Available rooms at Brown Hotel	51
Number of floors in Brown Hotel	8
Another facilities in Brown Hotel	Newspaper in lobby, Early check-in, Late check-out, Luggage storage, 24-hour security

Frequently asked question in Brown Hotel

What Time is Check In & Check Out at Brown Hotel?

Check-in time at Brown Hotel is staring from 15:00 - 23:00 while the latest check-out time is at before 08:00 - 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Brown Hotel?

Brown Hotel is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Brown Hotel have?

Brown Hotel has 8 floors.

How many rooms are available at Brown Hotel?

Brown Hotel has 51 rooms in total.

Does Brown Hotel provide early check-in?

Yes, early check-in is available at Brown Hotel, subject to availability. Please contact the hotel directly to arrange this.

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More Reviews from Other Guests in Brown Hotel

Overall Ratings & Reviews Brown Hotel

Traveloka (125)

Other sources (40)

8.7

Very Good

From 125 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.5

Meal

8.0

Location

8.5

Service and Facilites

8.6

People often mention about Brown Hotel

All

Wifi (7)

Bedroom (7)

Bathroom (6)

Hotel Area (6)

Distance to City Center (5)

Staff Friendliness (5)

Ambiance (5)

Room Space (5)

Surroundings (4)

Family Friendly (4)

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Traveler Reviews Brown Hotel

Number of reviews per page

Customer reviews

C***W

Leisure

6.3

/10

Reviewed 4 week(s) ago

We tried to call the hotel staff, but they didn't even pick up the call. The room pillows were too flat. During the morning period, a lot of ambulances passed by, and the soundproofing was so lousy.

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K***s

Business

6.5

/10

Reviewed 4 week(s) ago

Car parking is difficult because parking is not provided by the hotel.

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Accommodation's Reply

04 Oct 2026

Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for any inconvenience you may experience regarding parking during your stay. As our hotel is located in the heart of Georgetown, we do not have private parking. However, you may use the nearby public parking (MBPP). We will use your valuable feedback to improve our booking platform and strive to provide a better service to our guests. We look forward to welcoming you back again. Thank you. The Brown Hotel Management Team

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MUSTAQIM B. A. F.

9.1

/10

Reviewed 5 week(s) ago

Okay, the room is nice, clean, and affordable. Must repeat after this.

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Accommodation's Reply

04 Oct 2026

Dear Mustaqim, Thank you so much for your fantastic 9.1/10 rating! We are thrilled to hear that you found our rooms nice, clean, and affordable. Knowing that you plan to stay with us again is the greatest compliment our team could receive. We look forward to welcoming you back to Brown Hotel for another wonderful and value-for-money stay soon! Best regards, The Management Team

n***a

9.4

/10

Reviewed 17 week(s) ago

Strategic and clean place

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Accommodation's Reply

13 Aug 2026

Thank you so much for your review and high rating! We are delighted to hear that you enjoyed the excellent location and the cleanliness of our rooms. Your comfort is our top priority. We hope to welcome you back in the future!

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B***a

Leisure

8.5

/10

Reviewed 29 week(s) ago

Overall, it was okay. There was only one night where the AC wasn't cooling, but it was back to normal the next day. There was a brief power outage. Otherwise, there were no issues. The room was clean, and the location was quite good.

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Accommodation's Reply

13 Aug 2026

Thank you for sharing your experience. We apologize for the inconvenience caused by the air conditioning not being cool enough and the temporary power outage during your stay. We are immediately investigating the issue to ensure it does not happen again. Thank you for appreciating the cleanliness of our room and premises. We hope to provide better service during your next stay.

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S***h

Leisure

9.1

/10

Reviewed 41 week(s) ago

The hotel was so good, clean, and comfortable. All staff are helpful and kind. You can find a bus stop in front of the hotel.

2 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you so much for the wonderful 9.1 rating! We are thrilled to hear that you found our hotel clean, comfortable, and that our staff made a kind impression. It is great to know that the bus stop right in front of the hotel added convenience to your stay. We look forward to welcoming you back soon!

O***y

8.2

/10

Reviewed 44 week(s) ago

Everything is okay, except the iron is far from the room. You have to go down from level 7 to level 2. Everything else is okay. The room size is really small. If you want to pray for 2 people at once, you can't get out. And if you want to pray, you have to stand right in front of the door because the room we sat in is quite narrow.

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1 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you very much for your valuable feedback and high rating of 8.2. We sincerely apologize for any inconvenience caused by the placement of the iron and the small size of the prayer room. We will strive to improve in these areas to provide you with better service in the future. We are very pleased that you were satisfied with other aspects of our service. We hope to welcome you again next time.

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frans a.

8.2

/10

Reviewed 47 week(s) ago

Great location, near Island Hospital. Value for money

1 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you for sharing your feedback and giving us an 8.2 rating! We are glad that our location near Island Hospital was convenient for your needs and that you found our rooms to be a great value for money. We hope to host you again on your next visit to the area!

R***H

8.5

/10

Reviewed 49 week(s) ago

The staff was friendly and nice room.

2 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you for the wonderful 8.5 rating! We are thrilled to hear that you enjoyed your nice room and had a pleasant experience with our friendly staff. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon!

C***y

Medical

8.2

/10

Reviewed 52 week(s) ago

I enjoyed my stay here. The room was okay for a budget family room, very clean and comfy. The location might be a bit far for walking distances to any popular destinations. The afternoon shift staff was friendly.

4 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you for staying with us! We're glad you enjoyed a clean and comfy stay in our family room and appreciated our friendly afternoon staff. Thank you also for your feedback about the location; we look forward to providing you with another great stay in the future!

sri a. w.

Medical

9.4

/10

Reviewed 65 week(s) ago

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T***a

Medical

9.1

/10

Reviewed 67 week(s) ago

very kind staff, very helpfull i really like the ambience of the hotel there is a mini market right beside the hotel when i need to buy some stuff. there is some kind of food square across the street. the room is pretty small for 3 people. we went there only with 1 big suitcase and a small one but we cant let all of my suitcases open on the floor or we cant move around freely but overall, i like to stay here!

2 people find it helpful

Jamaluddin

Leisure

9.6

/10

Reviewed 98 week(s) ago

The hotel is clean and the really cool thing is the toilet is very clean and that is a very important point. The food court is very easy to reach and close to everywhere. The room reservation does not include breakfast

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6 people find it helpful

Y***a

Medical

6.5

/10

Reviewed 113 week(s) ago

The hotel is small, the lobby is also narrow on the 2nd floor. The room is also narrow, I got a bedroom with no ventilation/windows. The cleanliness of the room is just so-so. When I first entered the hotel, there was an unpleasant feeling, so I couldn't sleep until I finally decided to move hotels after just a few hours of checking in. Then we were required to put a deposit, there were too many rules that were not allowed, the room was noisy too.

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3 people find it helpful

M***M

Medical

8.1

/10

Reviewed 114 week(s) ago

New building, the bathroom is clean but unfortunately the exhaust doesn't seem to work. Then the room is very dusty.

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2 people find it helpful

H***y

8.5

/10

Reviewed 115 week(s) ago

It's ok then you can try it

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1 people find it helpful

E***n

Leisure

9.1

/10

Reviewed 120 week(s) ago

the location is a bit far from anywhere, but the hotel is clean and still new, just a bit cramped

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5 people find it helpful

E***n

Leisure

8.5

/10

Reviewed 120 week(s) ago

The room is clean but there is still a lot of dust, the room is comfortable but the size is a bit small, the location is a bit far from everywhere.

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4 people find it helpful

Muhammad N. A.

Leisure

9.4

/10

Reviewed 123 week(s) ago

2 people find it helpful

Accommodation's Reply

04 Jul 2024

Dear Guest, Thank you for taking the time to review us. We appreciate your comments and we strive to do our utmost best for all our guests in meeting their comfort and value for their stay. We hope to see you back again soon. Thank you

F***h

Medical

8.8

/10

Reviewed 130 week(s) ago

The wifi is always invalid. The TV keeps searching for a signal.

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1 people find it helpful

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.