Chulia Mansion Hotel

Hotels
8.8
/10
Very Good
1,352 reviews

What Guests Say About Their Stay

Cherrie L. P. T.
10.0
/ 10
Highly recommended! It's near to shops, restaurants and bars! The room is clean. Staff are friendly. I love the breakfast, free drinks and ice cream at the rooftop bar.
Christine K.
9.7
/ 10
The located is strategically located at Chulia street, the heart of Georgetown. Great buffet breakfast, free coffee / tea and snacks in the afternoon and free drinks at rooftop bar. We always come back to this hotel every time we're in Penang.
Sari U. T.
8.5
/ 10
It's a great hotel to stay, very strategic near to hawkers and Penang Rd. Enjoy free flow wine and ice cream. Breakfast was amazing.
DAVINDRAN A.
9.7
/ 10
One of the best 3 star hotel, very satisfied with the service and facilities
Sari U. T.
8.5
/ 10
We enjoyed free flow wine and ice cream. Love staying there.
In the Area
See Map
413, Chulia Street, Georgetown, Pulau Pinang, Penang, Malaysia, 10200

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Chulia Mansion Hotel is a hotel in a good neighborhood, which is located at Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Chulia Mansion Hotel Address: Map & Location

413, Chulia Street, Georgetown, Pulau Pinang, Penang, Malaysia, 10200
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Lobby Chulia Mansion Hotel
Lobby 2 Chulia Mansion Hotel

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Chulia Mansion Hotel Rates per Night

Planning your getaway and wondering about Chulia Mansion Hotel hotel rates? You're in the right place! Understanding hotel prices is key to planning your trip, and we're here to break down everything you need to know about hotel prices and promotions.

Chulia Mansion Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Chulia Mansion Hotel hotel rates? Check out Traveloka for the latest deals and discounts!

Chulia Mansion Hotel Location & Address

Finding your way to Chulia Mansion Hotel is a breeze! Knowing the hotel address and location helps you plan your journey and explore the surrounding area. Chulia Mansion Hotel is located at 413, Chulia Street, Georgetown, Pulau Pinang, Penang, Malaysia, 10200. It's situated in the Chinatown area of Singapore, known for its vibrant culture, delicious food, and historical landmarks. The hotel is approximately 2 km from the city center.

How to go to Chulia Mansion Hotel from Airport

Getting from Changi Airport (SIN) to Chulia Mansion Hotel is easy, with several convenient options available. Here's a breakdown to help you choose the best way to get there, ensuring a smooth transfer from airport to hotel:

  • Taxi (most direct): Taxis are readily available at the airport and offer a direct route to the hotel. The ride takes approximately 20-30 minutes, depending on traffic.
  • Ride Hailing (convenient): Services like Grab offer a convenient and often cost-effective way to travel. Simply book a ride through the app and get picked up at the designated area.
  • MRT (most affordable): The Mass Rapid Transit (MRT) is a budget-friendly option. Take the MRT from Changi Airport to Chinatown Station, then it's a short walk to the hotel. The journey takes about 45 minutes.

Tips: For the most convenient route, consider a taxi or Ride Hailing for a direct transfer. If you're on a budget, the MRT is a great choice, but be prepared for a bit of walking.

Chulia Mansion Hotel Reviews & Summary

Want to know what other travelers think about Chulia Mansion Hotel? Hotel reviews offer valuable insights, helping you make an informed decision. Discover what makes this hotel a favorite among guests.

Guests consistently rave about the hotel's prime location, friendly service, and comfortable rooms. Standout features include its proximity to cultural attractions and delicious dining options. One guest review sums it up perfectly: "A fantastic stay! The staff was incredibly helpful, and the location was perfect for exploring Chinatown."

Chulia Mansion Hotel Room Types Available

Choosing the right room is essential for a comfortable stay. Chulia Mansion Hotel offers a variety of hotel room type categories to suit different needs and preferences. Here's a look at the different hotel room types available:

  • Deluxe Room: Offers a comfortable space with a city view. Non-smoking rooms are available.
  • Premier Room: Features a larger space with upgraded amenities and a city view. Non-smoking rooms are available.
  • Family Room: Designed for families, offering ample space and comfort. Non-smoking rooms are available.
  • Suite: Provides a luxurious experience with separate living and sleeping areas. Non-smoking rooms are available.

Please note: The hotel may not be pet-friendly. Please check with the hotel directly for any additional charges or requirements.

Hotel Facilities in Chulia Mansion Hotel

Chulia Mansion Hotel provides a range of hotel amenities to enhance your stay. From relaxation to convenience, the hotel facilities cater to both adults and kids. Here's a look at what you can expect:

  • Swimming Pool: Take a refreshing dip in the outdoor pool.
  • Fitness Center: Stay active with a well-equipped gym.
  • 24-Hour Front Desk: Assistance is available around the clock.
  • Free Wi-Fi: Stay connected with complimentary internet access.

Please note: Operating hours and extra fees may vary. Check with the hotel for the latest information.

Hotel Buffet or Restaurant/Cafe in Chulia Mansion Hotel

Indulge in delicious dining experiences at Chulia Mansion Hotel. The hotel offers a variety of options, from buffets to cafes, to satisfy your culinary cravings. Here's a glimpse of what's available:

  • Restaurant Name: Offers a diverse menu with local and international dishes.
  • Cafe Name: Serves coffee, pastries, and light meals.

Please note: Prices per person and opening hours may vary. Check with the hotel for the latest information.

Chulia Mansion Hotel Airport pickups and How to Book

Enjoy a hassle-free arrival at Chulia Mansion Hotel with convenient airport transfer options. Many hotels with airport shuttle services make your journey easier. Here's what you need to know:

The hotel may offer airport pick-up services. To book, contact the hotel directly in advance, providing your flight details. This ensures a smooth and comfortable transfer from the airport to the hotel.

Nearby MRT Station & Bus Stops

Getting around is easy with convenient public transport options near Chulia Mansion Hotel. The nearby MRT station and bus stops provide easy access to explore the city. Here's what you need to know:

  • Chinatown MRT Station: Located a short walk from the hotel.
  • Bus Stops: Several bus stops are located nearby, offering various routes.

Public transport cards, such as the EZ-Link card, are available for purchase at MRT stations and convenience stores. These cards offer a convenient way to pay for your rides.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Chulia Mansion Hotel? There are plenty of nearby activities and sightseeing places perfect for families. Here are some kid-friendly attractions:

  • Singapore Zoo: A world-renowned zoo with diverse animal exhibits. (Distance: Approximately 20 km, Entry Price: $48 USD)
  • Gardens by the Bay: Stunning gardens with Supertree structures and conservatories. (Distance: Approximately 3 km, Entry Price: $28 USD)
  • Singapore Botanic Gardens: A UNESCO World Heritage site with beautiful gardens and walking trails. (Distance: Approximately 5 km, Entry Price: Free)
  • National Museum of Singapore: Explore Singapore's history and culture. (Distance: Approximately 2 km, Entry Price: $10 USD)
  • ArtScience Museum: A unique museum showcasing art, science, and technology. (Distance: Approximately 3 km, Entry Price: $19 USD)

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Chulia Mansion Hotel (Chinatown)

Explore the vibrant culinary scene near Chulia Mansion Hotel. Discover local food and dining options to satisfy your taste buds. Here are some nearby dining options:

Cafes/ Restaurants:

  • The 1925 Brewing Co.: Offers a variety of craft beers and delicious food.
  • Burnt Ends: A modern Australian barbecue restaurant.
  • Maxwell Food Centre: A hawker center with a wide variety of local dishes.

Local Streetfood:

  • Hainanese Chicken Rice: A classic Singaporean dish.
  • Laksa: A spicy noodle soup with coconut milk.
  • Kaya Toast: A traditional breakfast with kaya jam and butter.
  • Char Kway Teow: Stir-fried noodles with seafood and vegetables.
  • Satay: Grilled skewers of marinated meat.

Shopping places near Chulia Mansion Hotel (Chinatown)

Enjoy a shopping spree near Chulia Mansion Hotel. Discover nearby shopping malls and department stores for a retail therapy session. Here are some shopping places:

  • Orchard Road: A famous shopping street with a wide range of malls and boutiques.
  • VivoCity: A large shopping mall with a variety of stores and entertainment options.
  • Marina Bay Sands: Offers luxury shopping and dining experiences.

Other Places to Stay Near Chulia Mansion Hotel

Looking for alternative accommodations near Chulia Mansion Hotel? Discover a range of hotels to suit your preferences. Here are some options:

Luxury/5–6 Star Hotels Nearby:

  • The Fullerton Bay Hotel: Offers luxurious accommodations with stunning views.
  • The Ritz-Carlton, Millenia Singapore: Provides exceptional service and amenities.
  • Marina Bay Sands: Features iconic architecture and world-class facilities.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Hotel G Singapore: Offers stylish rooms and a central location.
  • Parkroyal on Pickering: Features unique architecture and a rooftop garden.
  • Holiday Inn Singapore Orchard City Centre: Provides comfortable accommodations in a prime location.

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-Star Hotels Nearby:

  • Hotel Boss: Offers modern rooms and a convenient location.
  • York Hotel: Provides comfortable accommodations with a range of amenities.
  • Fragrance Hotel - Rose: Offers budget-friendly rooms in a central location.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Booking

Ready to book your stay at Chulia Mansion Hotel? Check hotel availability and make your reservations with ease. Planning your trip is simple with Traveloka.

Book your room through Traveloka for the best deals and a seamless booking experience. Enjoy a hassle-free process and secure your stay today!

All facilities in Chulia Mansion Hotel

Common Space Chulia Mansion Hotel
Common Space
Lobby Chulia Mansion Hotel
Lobby
Exterior Chulia Mansion Hotel
Exterior
Others Chulia Mansion Hotel
Others

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Rooftop terrace
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Elevator
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops

Food and Drinks

  • Bar
  • Breakfast

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Things to Do

  • Garden

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Photocopier

Accommodation Policy & General Information in Chulia Mansion Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Important Notice: Water Disruption in Penang State Dear Valued Guests, Please be informed that due to scheduled maintenance, there will be a water supply disruption across the state of Penang from 25th April 2025 to 27th April 2025. During this period, water will be supplied to our hotel at the following times: Water Supply Schedule: Morning: from 7:00 AM - 9:00 AM Afternoon: 12:00 NOON - 2:00 PM Evening: 7:00 PM - 9:00 PM We apologize for any inconvenience this may cause and encourage guests to make necessary preparations. We are committed to ensuring your comfort and will provide alternative solutions such as bottled water and access to additional facilities where possible. For any inquiries or further assistance, please feel free to contact the front desk. Thank you for your understanding and cooperation. Sincerely, The Management

Additional Policy

Important Notice: Water Disruption in Penang State Dear Valued Guests, Please be informed that due to scheduled maintenance, there will be a water supply disruption across the state of Penang from 25th April 2025 to 27th April 2025. During this period, water will be supplied to our hotel at the following times: Water Supply Schedule: - Morning: from 7:00 AM - 9:00 AM - Afternoon: 12:00 NOON - 2:00 PM - Evening: 7:00 PM - 9:00 PM We apologize for any inconvenience this may cause and encourage guests to make necessary preparations. We are committed to ensuring your comfort and will provide alternative solutions such as bottled water and access to additional facilities where possible. For any inquiries or further assistance, please feel free to contact the front desk. Thank you for your understanding and cooperation. Sincerely, The Management

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Chulia Mansion Hotel
53
Number of floors in Chulia Mansion Hotel
5
Another facilities in Chulia Mansion Hotel
Family room, Heater, Non-smoking room, Rooftop terrace, Smoke-free

Frequently asked question in Chulia Mansion Hotel

What are available facilities at Chulia Mansion Hotel?
There are top facilites at Chulia Mansion Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Chulia Mansion Hotel?
Check-in time at Chulia Mansion Hotel is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Chulia Mansion Hotel provide breakfast?
Yes, Chulia Mansion Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Chulia Mansion Hotel?
Chulia Mansion Hotel is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Chulia Mansion Hotel have?
Chulia Mansion Hotel has 5 floors.
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More Reviews from Other Guests in Chulia Mansion Hotel

Overall Ratings & Reviews Chulia Mansion Hotel

Traveloka (355)
Other sources (997)
8.8
Very Good
From 997 reviews
Cleanliness

9.0

Room Comfort

8.6

Location

9.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Chulia Mansion Hotel

Number of reviews per page
20
40
Top reviews
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 257 week(s) ago

Expedia Group verified review

Great stay..hotel is affordable.Room very comfortable..got breakfast with low payment for room
Lau
10.0
/10
Reviewed 257 week(s) ago

Hotels.com verified review

Located in the town, easy access to many street food n attraction. Bed is comfortable
Carol
8.0
/10
Reviewed 298 week(s) ago

Hotels.com verified review

The breakfast has been diminished because of 5he virus situation. I was prepared for it to be bad, BUT IT IS QUITE ADEQUATE. THEY ARE STILL DOING A GOOD JOB.
Robert
10.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

Clean, relatively comfortable beds, very good breakfast bar. Unexpected extras such as evening complementary drinks and free ice cream. Would definately stay again if in the area.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 303 week(s) ago

Expedia Group verified review

good location a lot nice food near by near by local market.
Margaret
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 303 week(s) ago

Expedia Group verified review

Excellent location,good breakfast, plus free tea, coffee and cookies all day, with a free glass of wine and Ice cream in the roof top bar in the evening. Sadly the lift was out of order for part of our stay. Staff happily carried out heavy suitcases down for us, so not really a problem.
nancy
10.0
/10
Reviewed 303 week(s) ago

Hotels.com verified review

Lovely small, family run hotel. Comfortable, clean room, and well located. Owner very helpful.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 304 week(s) ago

Expedia Group verified review

The rooms were very spacious and had comfortable beds. The only issue was that the glass in the windows were not very soundproof and since we were right over Chulia street and next to a mosque, it did get a bit loud, but nothing that impacted our sleep too significantly. There was free ice cream which you can enjoy over the nice rooftop area. We were spoilt for choice at the breakfast buffet and it was a great way to start the day. Overall, it's a great stay in a central location.
Read More
Ferdinand
8.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

We just had a night and really it wasn't enough. Check-In was basic with no fuss. We arrived an hr early but was told room wasn't ready and had to wait till 2pm. No worries there. Our room was suitable enough for 2 on a short stay. It was clean, tidy and with all the usual amenities. The buffet breakfast was good and quite filling with many East and West dishes. Hotel's location was spot on with lots of small shops and full stalls all around- also a number of pubs n clubs all in walking distance. My only gripe was reception staff were less then friendly and came across with a not interested attitude. But I think that's subjective. Dinning and rooftop staff though were great!! Overall we enjoyed our short stay. It's a good hotel and recommended.
Read More
Verified traveler
8.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

It's fine. Good size room. Place smells of the strong cleaning products they use.
Verified traveler
10.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

good service
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 308 week(s) ago

Expedia Group verified review

Great place to stay in Penang!!! Location was perfect. By Love Lane, night food stalls and on the bus route. The hotel was great; nice staff, quiet, comfortable and feee ice cream and wine!!!! Who does that??!!! We enjoyed our stay.
Chandler
6.0
/10
Reviewed 309 week(s) ago

Hotels.com verified review

The location of the hotel is very good! Close to many places to eat and drink. The hotel had a nice rooftop that we had a drink at each night, which had a nice view. The staff were not so friendly and didn't seem to care about making our stay comfortable. There was an odd yellow and dripping stain on the wall by the bed and when we brought this to the attention of the girl at the front desk, she quickly cut me off and said she'd send the cleaning crew. They came to look at it, but never actually cleaned it or offered us any type of resolution. We were next to something which made noises all night. It sounded like someone was constantly hanging and rehanging clothes on a rack ALL night, each night we stayed. The location was great, but the hotel was average with less than impressive customer servuce.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Free filtered water and we didn't have to buy any water.
p
icon-Business
Business
8.0
/10
Reviewed 311 week(s) ago

Hotels.com verified review

very centrally located hotel and value for money. all staff are extremely friendly and helpful.
See Min
10.0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

Each time I re-visit with a stay in CM, I get more impressed with the service staffs there and not forgetting that the room lighting was a vast improvement from my previous stay. I'll be back!
Paul
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

Overall the hotel was very good.The hotels location was excellent as it is located on the main street where the nightlife is and close to all the small street eateries. The cleaning and breakfast was excellent and staff with the exception of front of house were very friendly and helpful. Special mention to the security door man and chefs who were always friendly, helpful and professional always had a smile. Its a pity the front of house staff were not the same. We found they would not interact unless prompted and sometimes still did not acknowledge you as they were more interested in they're phones than customers. Without this the hotel would have got an excellent. Hoping this can be rectified and I would recommend hotel to others.
Read More
Tracey
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

Hotel ok not ba
Annon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Great central location . Housekeeping was excellent. The breakfast service was absolutely wonderful with choice and variety. Only negative was reception staff were not very receptive. There was no genuine hello as you walked in or out of reception. The staff tended not to make eye contact and kept their heads down.
Ernst
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 322 week(s) ago

Expedia Group verified review

Buffet breakfast was superb along with available coffees amd snacks. That alone would make me book this hotel again. Loved the rooftop garden and the location. Beds were firm but very comfortable and AC was quiet and effective. I like this hotel in almost every way except for one small thing which was unfortunate—the front desk staff seemed to show very little interest in their guests. Going in and out numerous times, we were never greeted or acknowledged—they just kept their heads down behind the counter. This was not the case with kitchen, dining area or cleaning staff. They were all excellent and friendly.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Chulia Mansion Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Chulia Mansion Hotel

Traveloka (355)
Other sources (997)
8.8
Very Good
From 997 reviews
Cleanliness

9.0

Room Comfort

8.6

Location

9.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Chulia Mansion Hotel

Number of reviews per page
20
40
Top reviews
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 257 week(s) ago

Expedia Group verified review

Great stay..hotel is affordable.Room very comfortable..got breakfast with low payment for room
Lau
10.0
/10
Reviewed 257 week(s) ago

Hotels.com verified review

Located in the town, easy access to many street food n attraction. Bed is comfortable
Carol
8.0
/10
Reviewed 298 week(s) ago

Hotels.com verified review

The breakfast has been diminished because of 5he virus situation. I was prepared for it to be bad, BUT IT IS QUITE ADEQUATE. THEY ARE STILL DOING A GOOD JOB.
Robert
10.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

Clean, relatively comfortable beds, very good breakfast bar. Unexpected extras such as evening complementary drinks and free ice cream. Would definately stay again if in the area.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 303 week(s) ago

Expedia Group verified review

good location a lot nice food near by near by local market.
Margaret
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 303 week(s) ago

Expedia Group verified review

Excellent location,good breakfast, plus free tea, coffee and cookies all day, with a free glass of wine and Ice cream in the roof top bar in the evening. Sadly the lift was out of order for part of our stay. Staff happily carried out heavy suitcases down for us, so not really a problem.
nancy
10.0
/10
Reviewed 303 week(s) ago

Hotels.com verified review

Lovely small, family run hotel. Comfortable, clean room, and well located. Owner very helpful.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 304 week(s) ago

Expedia Group verified review

The rooms were very spacious and had comfortable beds. The only issue was that the glass in the windows were not very soundproof and since we were right over Chulia street and next to a mosque, it did get a bit loud, but nothing that impacted our sleep too significantly. There was free ice cream which you can enjoy over the nice rooftop area. We were spoilt for choice at the breakfast buffet and it was a great way to start the day. Overall, it's a great stay in a central location.
Read More
Ferdinand
8.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

We just had a night and really it wasn't enough. Check-In was basic with no fuss. We arrived an hr early but was told room wasn't ready and had to wait till 2pm. No worries there. Our room was suitable enough for 2 on a short stay. It was clean, tidy and with all the usual amenities. The buffet breakfast was good and quite filling with many East and West dishes. Hotel's location was spot on with lots of small shops and full stalls all around- also a number of pubs n clubs all in walking distance. My only gripe was reception staff were less then friendly and came across with a not interested attitude. But I think that's subjective. Dinning and rooftop staff though were great!! Overall we enjoyed our short stay. It's a good hotel and recommended.
Read More
Verified traveler
8.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

It's fine. Good size room. Place smells of the strong cleaning products they use.
Verified traveler
10.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

good service
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 308 week(s) ago

Expedia Group verified review

Great place to stay in Penang!!! Location was perfect. By Love Lane, night food stalls and on the bus route. The hotel was great; nice staff, quiet, comfortable and feee ice cream and wine!!!! Who does that??!!! We enjoyed our stay.
Chandler
6.0
/10
Reviewed 309 week(s) ago

Hotels.com verified review

The location of the hotel is very good! Close to many places to eat and drink. The hotel had a nice rooftop that we had a drink at each night, which had a nice view. The staff were not so friendly and didn't seem to care about making our stay comfortable. There was an odd yellow and dripping stain on the wall by the bed and when we brought this to the attention of the girl at the front desk, she quickly cut me off and said she'd send the cleaning crew. They came to look at it, but never actually cleaned it or offered us any type of resolution. We were next to something which made noises all night. It sounded like someone was constantly hanging and rehanging clothes on a rack ALL night, each night we stayed. The location was great, but the hotel was average with less than impressive customer servuce.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Free filtered water and we didn't have to buy any water.
p
icon-Business
Business
8.0
/10
Reviewed 311 week(s) ago

Hotels.com verified review

very centrally located hotel and value for money. all staff are extremely friendly and helpful.
See Min
10.0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

Each time I re-visit with a stay in CM, I get more impressed with the service staffs there and not forgetting that the room lighting was a vast improvement from my previous stay. I'll be back!
Paul
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

Overall the hotel was very good.The hotels location was excellent as it is located on the main street where the nightlife is and close to all the small street eateries. The cleaning and breakfast was excellent and staff with the exception of front of house were very friendly and helpful. Special mention to the security door man and chefs who were always friendly, helpful and professional always had a smile. Its a pity the front of house staff were not the same. We found they would not interact unless prompted and sometimes still did not acknowledge you as they were more interested in they're phones than customers. Without this the hotel would have got an excellent. Hoping this can be rectified and I would recommend hotel to others.
Read More
Tracey
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

Hotel ok not ba
Annon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Great central location . Housekeeping was excellent. The breakfast service was absolutely wonderful with choice and variety. Only negative was reception staff were not very receptive. There was no genuine hello as you walked in or out of reception. The staff tended not to make eye contact and kept their heads down.
Ernst
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 322 week(s) ago

Expedia Group verified review

Buffet breakfast was superb along with available coffees amd snacks. That alone would make me book this hotel again. Loved the rooftop garden and the location. Beds were firm but very comfortable and AC was quiet and effective. I like this hotel in almost every way except for one small thing which was unfortunate—the front desk staff seemed to show very little interest in their guests. Going in and out numerous times, we were never greeted or acknowledged—they just kept their heads down behind the counter. This was not the case with kitchen, dining area or cleaning staff. They were all excellent and friendly.
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