Sheraton Imperial Kuala Lumpur Hotel

Hotels
8.4
/10
Very Good
1,121 reviews

What Guests Say About Their Stay

T***y
9.4
/ 10
The service is very extraordinary, the rooms are clean, big, the location is in the city center very close to the mall, basically the best, thank you Sheraton Imperial Kuala Lumpur.
See original
Sundari R. W.
9.7
/ 10
Very amazing hotel, very strategic location, in front of Quill City Mall, the room is very spacious, the service is very satisfying, will come back here again.
See original
Fairina A. M.
9.4
/ 10
The room is super clean and HUGE! Great location and service. Totally worth it.
Kevin D. R.
10.0
/ 10
This hotel is very nice! All of its aspect were very marvellous. First, its service was exceptional (meet my expectation as Sheraton is a five star hotel). Second, the location is very great. It's very close to the Monorail Station and there's a shopping mall on the other side. Great job Sheraton!
Halim b. Y.
10.0
/ 10
I was enjoyed my staying in Sheraton Imperial Kuala Lumpur Hotel. So nice and comfort. The room very clean and make my sleep so amazing
In the Area
See Map
Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Sheraton Imperial Kuala Lumpur Hotel is a good choice when you are visiting Bukit Bintang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Sheraton Imperial Kuala Lumpur Hotel Address: Map & Location

Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
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Sheraton Imperial Kuala Lumpur Hotel Rates per Night

Wondering about the hotel rates at the Sheraton Imperial Kuala Lumpur Hotel? Finding the best hotel prices is key to a great trip. Sheraton Imperial Kuala Lumpur Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Sheraton Imperial Kuala Lumpur Hotel hotel rates?

Sheraton Imperial Kuala Lumpur Hotel Location & Address

Planning your stay at the Sheraton Imperial Kuala Lumpur Hotel? Knowing the hotel address and location is essential for a smooth trip. Sheraton Imperial Kuala Lumpur Hotel is located at Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250. It's situated in the Golden Triangle area of Kuala Lumpur, known for its vibrant nightlife and shopping. The hotel is approximately 1.5 km from the city center.

How to go to Sheraton Imperial Kuala Lumpur Hotel from Airport

Getting from the airport to the Sheraton Imperial Kuala Lumpur Hotel is easy with several options. Planning your hotel transfer from the airport to the hotel in advance can save you time and hassle. Here’s how you can get there:

  • Taxi (most direct): Taxis are readily available at Kuala Lumpur International Airport (KUL). The ride takes about 45-60 minutes, depending on traffic.
  • Ride Hailing (convenient): Services like Ride Hailing offer a convenient way to get to the hotel. Simply book a ride through the app, and your driver will take you directly to the hotel.
  • Airport Transfer (pre-booked): Many hotels offer airport transfer services. Check with the Sheraton Imperial Kuala Lumpur Hotel to see if they provide this service.

Tips: For the most convenient route, consider booking a Ride Hailing service or pre-booking an airport transfer. This will ensure a smooth and hassle-free journey to the hotel.

Sheraton Imperial Kuala Lumpur Hotel Reviews & Summary

Want to know what other guests think about the Sheraton Imperial Kuala Lumpur Hotel? Reading hotel reviews can help you decide if this is the right place for you. Guests often rave about the hotel's luxurious rooms, excellent service, and prime location. The hotel boasts a stunning outdoor pool and several top-notch restaurants. One guest said, "The staff was incredibly friendly, and the location was perfect for exploring the city. I would definitely stay here again!"

Sheraton Imperial Kuala Lumpur Hotel Room Types Available

Choosing the right hotel room is crucial for a comfortable stay. Understanding the different hotel room types available at the Sheraton Imperial Kuala Lumpur Hotel will help you find the perfect fit. Here are some of the room categories you can expect:

  • Deluxe Room: Offers city views, a king-size bed or two twin beds, and a spacious bathroom.
  • Executive Suite: Features a separate living area, a king-size bed, and access to the Executive Lounge.
  • Imperial Suite: The most luxurious option, with a large living room, dining area, and stunning city views.
  • All rooms are non-smoking.
  • Pet-friendly rooms are not available.

Hotel Facilities in Sheraton Imperial Kuala Lumpur Hotel

The Sheraton Imperial Kuala Lumpur Hotel offers a range of hotel amenities to make your stay enjoyable. From relaxing to staying active, the hotel facilities cater to all your needs.

  • Outdoor Swimming Pool: Perfect for a refreshing dip.
  • Fitness Center: Open 24 hours, offering a variety of equipment.
  • Spa: Indulge in a massage or other treatments.
  • Business Center: For any work-related needs.

Hotel Buffet or Restaurant/Cafe in Sheraton Imperial Kuala Lumpur Hotel

Dining at the Sheraton Imperial Kuala Lumpur Hotel is a treat, with several hotel restaurant options to choose from. Whether you're looking for a buffet or a casual cafe, there's something for everyone.

  • Essence: Offers a wide variety of international cuisine, including a popular buffet. Price per person: $35.
  • Celestial Court: Serves authentic Cantonese cuisine in an elegant setting.
  • Villa Danieli: Offers fine Italian dining with a romantic ambiance.
  • Pavilions Lounge: A great spot for afternoon tea or cocktails.

Sheraton Imperial Kuala Lumpur Hotel Airport pickups and How to Book

Need a hotel to airport transfer? The Sheraton Imperial Kuala Lumpur Hotel offers airport pick-up services to make your arrival and departure seamless. Here’s how to book:

  • Contact the hotel directly: You can arrange airport pick-up by contacting the hotel's front desk or concierge.
  • Provide your flight details: Make sure to provide your flight number, arrival time, and the number of passengers.
  • Advance notice: It's recommended to book your airport transfer at least 24 hours in advance.

Nearby MRT Station & Bus Stops

Getting around Kuala Lumpur is easy with the nearby MRT station and bus stops. Public transport is a convenient way to explore the city.

  • Dang Wangi LRT Station: Approximately 500 meters from the hotel.
  • Bukit Nanas Monorail Station: About 800 meters away.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.
  • Payment: You can use a Touch 'n Go card for easy payment on public transport. These cards can be purchased at most stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and places to visit with your family? The area around the Sheraton Imperial Kuala Lumpur Hotel offers plenty of attractions for all ages.

  • Petronas Twin Towers: Iconic skyscrapers offering stunning views. Distance: 1.5 km. Entry price: $20.
  • KLCC Park: A beautiful park with a playground and splash pool. Distance: 1.5 km. Entry: Free.
  • Aquaria KLCC: An underwater aquarium with diverse marine life. Distance: 1.5 km. Entry price: $25.
  • KL Tower: Offers panoramic views of the city. Distance: 2 km. Entry price: $28.
  • Islamic Arts Museum Malaysia: Showcases Islamic art and artifacts. Distance: 3 km. Entry price: $10.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Sheraton Imperial Kuala Lumpur Hotel (Kuala Lumpur)

Exploring the local food scene near the Sheraton Imperial Kuala Lumpur Hotel is a must. You'll find a variety of nearby dining options, from cafes to local street food.

  • Cafes/Restaurants:
  • Madam Kwan's: Known for its delicious Nasi Lemak and other Malaysian dishes.
  • Lot 10 Hutong: A food court featuring a variety of local hawker stalls.
  • Feeka Coffee Roasters: A popular cafe for coffee and brunch.
  • Local Street Food:
  • Hainanese Chicken Rice: A classic Malaysian dish.
  • Laksa: A spicy noodle soup.
  • Char Kway Teow: Stir-fried noodles with seafood and vegetables.
  • Satay: Grilled meat skewers with peanut sauce.
  • Roti Canai: A flaky flatbread served with curry.

Shopping places near Sheraton Imperial Kuala Lumpur Hotel (Kuala Lumpur)

If you're looking for shopping places near the Sheraton Imperial Kuala Lumpur Hotel, you're in luck. The area offers a variety of shopping options.

  • Suria KLCC: A premier shopping mall located at the base of the Petronas Twin Towers.
  • Pavilion Kuala Lumpur: A luxury shopping mall with a wide range of brands.
  • Sunway Putra Mall: A large shopping mall with a variety of stores and restaurants.

Other Places to Stay Near Sheraton Imperial Kuala Lumpur Hotel

Looking for other places to stay near the Sheraton Imperial Kuala Lumpur Hotel? Here are some options to consider:

  • Luxury/5–6 Star Hotels Nearby:
  • Traders Hotel, Kuala Lumpur
  • The Ritz-Carlton, Kuala Lumpur
  • Four Seasons Hotel Kuala Lumpur

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:
  • Impiana KLCC Hotel
  • DoubleTree by Hilton Hotel Kuala Lumpur
  • Hotel Stripes Kuala Lumpur, Autograph Collection

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Three-Star Hotels Nearby:
  • Hotel Boss
  • The Bed KLCC
  • Swiss Garden Hotel Bukit Bintang Kuala Lumpur

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Ready to book your stay? Find the best deals and hotel availability on Traveloka. Enjoy your trip!

All facilities in Sheraton Imperial Kuala Lumpur Hotel

Others Sheraton Imperial Kuala Lumpur Hotel
Others

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Hot tub
  • Outdoor pool
  • Spa
  • Sauna
  • Steam room
  • Pool sun loungers

General

  • Parking
  • Lockers
  • Banquet
  • Ballroom
  • Reception hall
  • Parking (surcharge)

Business Facilities

  • Meeting facilities
  • Conference room
  • Meeting rooms
  • Conference rooms
  • Computer station
  • Business center

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Bar
  • Breakfast

Nearby Facilities

  • Souvenir shop
  • Grocery

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Sheraton Imperial Kuala Lumpur Hotel

Important Note
  • Fee for buffet breakfast: approximately MYR 89 to 89 for adults, and MYR 44.50 to 44.50 for children
  • Covered self parking fee: MYR 125 per day
  • Valet parking fee: MYR 30 per day
  • Rollaway bed fee: MYR 141.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Imperial Kuala Lumpur Hotel
398
Number of floors in Sheraton Imperial Kuala Lumpur Hotel
38
Another facilities in Sheraton Imperial Kuala Lumpur Hotel
Laundry service, Multilingual staff, Wedding service, Luggage storage, Express check-out

Frequently asked question in Sheraton Imperial Kuala Lumpur Hotel

What are available facilities at Sheraton Imperial Kuala Lumpur Hotel?
There are top facilites at Sheraton Imperial Kuala Lumpur Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Sheraton Imperial Kuala Lumpur Hotel?
Check-in time at Sheraton Imperial Kuala Lumpur Hotel is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Sheraton Imperial Kuala Lumpur Hotel provide breakfast?
Yes, Sheraton Imperial Kuala Lumpur Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Sheraton Imperial Kuala Lumpur Hotel?
Sheraton Imperial Kuala Lumpur Hotel is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Sheraton Imperial Kuala Lumpur Hotel have?
Sheraton Imperial Kuala Lumpur Hotel has 38 floors.
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More Reviews from Other Guests in Sheraton Imperial Kuala Lumpur Hotel

8.4
Very Good
From 980 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.8

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Imperial Kuala Lumpur Hotel

Number of reviews per page
20
40
Top reviews
Uvaiz
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Decent hotel situated centrally. The rooms are dated and show signs of neglect. But overall good place to stay if you want to in that location
Truc
icon-Business
Business
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

They give us room 3726, the size of the is good. Apart from the size nothing is good. The room smells from sewage is so bad that make me vomited everytime I entered. Could hear toilet water flushing from other constantly it’s impossible to sleep. Ask for different room, but was full so they just said sorry.
JEE HAE
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

nice staffs
Sougata
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Its a great stay in the Hotel, amazing breakfast, very clean, heart of the city and great stuffs.
Janette
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Friendly and helpful staff!
TZE WEI
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It is old-school luxury and that's why I love this hotel. The room is very spacious, quiet (even though fronting a main road), with nice gym and spa. Connectivity is good too - I can walk to the monorail, LRT and MRT, all within easy reach. Definitely recommended!
Rahma
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

I was satisfied during my stay 🌺☺️
Sailesh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Excellent property, very helpful staff
craig
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Great value 5 * hotel ,fantastice staff the beds and bedding was amazing
FAHAD
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Incredible, especially the breakfast buffet!!! Just know that 'hot' water will be just warm, apart from this, it's a 10 out of 10
Dipak
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Good hotel but had issues with hot water. Needed to run tap for almost 15 minutes to get hot water. Good location next to monorail with a cheap mall nearby. Nice Indian restaurant in the hotel.
Richard
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great room
Alireza
icon-Business
Business
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Hotel need the maintenance and renovation I think
Marcus
icon-Leisure
Leisure
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

.
Anita
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The shower, bathtub & bathroom sink not draining. Dirt coming out from sink if taking a shower or having a bath. A great place with staff are amazing over good custom service.
Cynthia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

An overnight before flying home the next day. Enjoyed relaxing by the pool. Great size room with view. Top Recc. The little row of restaurants- left, left as you exit front of hotel……
YUHNIAN
icon-Leisure
Leisure
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Where to start!! Sheraton Imperial Hotel Kuala Lumpur has been my second home every time I'm visiting Kuala Lumpur. This year is my 5th visit to Sheraton Imperial Kuala Lumpur. My visit lasted 3 weeks to a month/per visit. Make it special this year is The Chinese Lunar New year with all Chinese New Year decorations and Lion Dance performance. Let's start of an Excellent hospitality provided by the ladies and gentleman from Sheraton Imperial Kuala Lumpur that kept me coming back over and over again! From the moment you step on the entrance carpet, the warm greeting and warm welcome given from all the Door man/Bellhop with a smile. This trip I managed to experience all facilities in the hotel. My room reservation is on the club level. The ladies and gentleman at the club always professional and friendly. To: Sha and Chung: Exe Club Lounge Essence( the cafe ) I had breakfast there almost everyday. The staff are very friendly and accommodating. I can't remember her name, she is the chef at the Soup and Tim Sum Station. She so friend and patient even i saw some customer giving her hard time just because she don't understand what the guest need. 5 stars to ms.mek Bell, mr mokthar. Spa, ms shah. Bartender, mr vino. Concierge, mr Logan and mr anuar,deen Housekeeping, ms zainadah Hotel manager, mr afendy. Japanese restaurant, mr faizal. Will be back soon!!
Read More
Ng
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Firstly I honestly loved to stay at this hotel because of high rise room and smoking indoor of the room. So i booked this hotel again after few month later, i required the receptionist that i wanted a smoking room via online but they didnt inform us that the policy and regulation has implemented that smoklng is not allowed in all the room after only checking in. If i had known about that new policy, i would not booked this hotel. And the service seems not good is that compared to my last stay especially those receptionist/counters who are unfriendly and no one was there at night sometimes and even we called the receptionist but no one answered... Wondering what were the receptionists doing at the wee hours??? Lastly, these essential toilet never top up after day by day and we asked them to top up like shampoo, shaver since 4 days, so frustrating... We would not book this hotel again in future. Best to you
Read More
Linda
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Family Christmas vacation Lots of celebratory dining and decorations Great location
Alptekin
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The staff were cooperative and kind
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Sheraton Imperial Kuala Lumpur Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 980 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.8

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Imperial Kuala Lumpur Hotel

Number of reviews per page
20
40
Top reviews
Uvaiz
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Decent hotel situated centrally. The rooms are dated and show signs of neglect. But overall good place to stay if you want to in that location
Truc
icon-Business
Business
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

They give us room 3726, the size of the is good. Apart from the size nothing is good. The room smells from sewage is so bad that make me vomited everytime I entered. Could hear toilet water flushing from other constantly it’s impossible to sleep. Ask for different room, but was full so they just said sorry.
JEE HAE
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

nice staffs
Sougata
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Its a great stay in the Hotel, amazing breakfast, very clean, heart of the city and great stuffs.
Janette
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Friendly and helpful staff!
TZE WEI
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It is old-school luxury and that's why I love this hotel. The room is very spacious, quiet (even though fronting a main road), with nice gym and spa. Connectivity is good too - I can walk to the monorail, LRT and MRT, all within easy reach. Definitely recommended!
Rahma
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

I was satisfied during my stay 🌺☺️
Sailesh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Excellent property, very helpful staff
craig
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Great value 5 * hotel ,fantastice staff the beds and bedding was amazing
FAHAD
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Incredible, especially the breakfast buffet!!! Just know that 'hot' water will be just warm, apart from this, it's a 10 out of 10
Dipak
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Good hotel but had issues with hot water. Needed to run tap for almost 15 minutes to get hot water. Good location next to monorail with a cheap mall nearby. Nice Indian restaurant in the hotel.
Richard
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great room
Alireza
icon-Business
Business
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Hotel need the maintenance and renovation I think
Marcus
icon-Leisure
Leisure
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

.
Anita
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The shower, bathtub & bathroom sink not draining. Dirt coming out from sink if taking a shower or having a bath. A great place with staff are amazing over good custom service.
Cynthia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

An overnight before flying home the next day. Enjoyed relaxing by the pool. Great size room with view. Top Recc. The little row of restaurants- left, left as you exit front of hotel……
YUHNIAN
icon-Leisure
Leisure
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Where to start!! Sheraton Imperial Hotel Kuala Lumpur has been my second home every time I'm visiting Kuala Lumpur. This year is my 5th visit to Sheraton Imperial Kuala Lumpur. My visit lasted 3 weeks to a month/per visit. Make it special this year is The Chinese Lunar New year with all Chinese New Year decorations and Lion Dance performance. Let's start of an Excellent hospitality provided by the ladies and gentleman from Sheraton Imperial Kuala Lumpur that kept me coming back over and over again! From the moment you step on the entrance carpet, the warm greeting and warm welcome given from all the Door man/Bellhop with a smile. This trip I managed to experience all facilities in the hotel. My room reservation is on the club level. The ladies and gentleman at the club always professional and friendly. To: Sha and Chung: Exe Club Lounge Essence( the cafe ) I had breakfast there almost everyday. The staff are very friendly and accommodating. I can't remember her name, she is the chef at the Soup and Tim Sum Station. She so friend and patient even i saw some customer giving her hard time just because she don't understand what the guest need. 5 stars to ms.mek Bell, mr mokthar. Spa, ms shah. Bartender, mr vino. Concierge, mr Logan and mr anuar,deen Housekeeping, ms zainadah Hotel manager, mr afendy. Japanese restaurant, mr faizal. Will be back soon!!
Read More
Ng
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Firstly I honestly loved to stay at this hotel because of high rise room and smoking indoor of the room. So i booked this hotel again after few month later, i required the receptionist that i wanted a smoking room via online but they didnt inform us that the policy and regulation has implemented that smoklng is not allowed in all the room after only checking in. If i had known about that new policy, i would not booked this hotel. And the service seems not good is that compared to my last stay especially those receptionist/counters who are unfriendly and no one was there at night sometimes and even we called the receptionist but no one answered... Wondering what were the receptionists doing at the wee hours??? Lastly, these essential toilet never top up after day by day and we asked them to top up like shampoo, shaver since 4 days, so frustrating... We would not book this hotel again in future. Best to you
Read More
Linda
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Family Christmas vacation Lots of celebratory dining and decorations Great location
Alptekin
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The staff were cooperative and kind
Number of reviews per page
20
40