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THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
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THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
Hotels
8.6
/10
Very Good
73 reviews
What Guests Say About Their Stay
Lawrence
10.0
/ 10
we were stranger and did not know what to expect... but the hotel accommodation and concierge staff made us feel safe and at home. imagine travelling for a vacation for 12 of your family...on a DIY arrangement. stressfull right! but with the staff of The Face Style Suites made it stress free...they were able to address my question and the service is beyond what we imagine. VIP at a low cost price.
Wagih G.
10.0
/ 10
The room was spacious and well organized. The concierge was very helpful. The breakfast was very good also and above all the pool was amazing with a splendid view during the day and at night
Jeremy
10.0
/ 10
Probably the best rooftop pool view in KL. Rooms are clean and very spacious. However, reception was understaffed; even checking out took several minutes. Staff were polite.
Wayfinding from carpark can be improved.
In the Area
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1020, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
Main Facilities
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AC
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
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What's around THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
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1020, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
Discover More About THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
Location
THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) is a hotel in a good neighborhood, which is located at Kuala Lumpur City Centre.
About THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur).
THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
From business event to corporate gathering, THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur), a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur).
All facilities in THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
Others
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
General
- AC
- Cloakroom
- Connecting rooms
- Non-smoking room
- Swimming pool
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- Luggage storage
Connectivity
- INTERNATIONAL_CALL
- LAN Internet
- Free WiFi
Public Facilities
- Parking
- Elevator
- WiFi in public area
Things to Do
- Fitness center
- Outdoor pool
Business Facilities
- Photocopier
- PRINTER
Accessibilty
- Accessible parking
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- Supermarket
Accommodation Policy & General Information in THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Upon check-in, you are required to bring Passport. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport. The required documents can be in the form of soft copy.
Facility
Swimming Pool closed temporarily from 5-8-2025 to 7-8-2025.
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General Information
Popular Facilities | AC, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) | 326 |
Number of floors in THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) | 51 |
Another facilities in THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) | Cable TV, Desk, Hairdryer, In-room safe, Minibar |
Frequently asked question in THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
What are available facilities at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)?
There are top facilites at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) such as AC, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)?
The standard check-in time at THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur) is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
Traveloka (67)
Other sources (73)
8.6
Very Good
From 73 reviews
Cleanliness
8.8
Room Comfort
9.2
Service and Facilites
8.6
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Traveler Reviews THE FACE Style Hotel (Previously known as THE FACE Style Kuala Lumpur)
Number of reviews per page
20
40
Top reviews
Seyed Ehsan
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Paid for a 2-bedder (with two bathroom), though the hot water in the master room was not working and was not fixed.
Yaimar
Leisure
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
CHECK THIS …The staff wasn’t attentive, I lose my skirt at the pool and they literally did nothing to help me , I asked for recommendations for spa as long as the property doesn’t have any and they told me SORRY WE DONT KNOW, at the front desk they were very rude every time I needed to go asking for something even at the last minute of my stay, even when I called before leaving the room to the concierge to take my bags they took soo long to do it that even my taxi arrived i checked out with deposit in cash to be refunded and I still needed to wait 2 time for my bags, besides that since I arrived there they never cleaned the room even when the sign was to do it ! They cAme one time asking if I wanted something… I mean … overall such a bad experience, the pool is amazing and also the views, very comfortable room but besides that … i would never stay there again, not even if they pay me 🙂
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Dana
Friends and Family
6.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
This hotel was 6th hotel in our Asia tour in February 2025. We chose it like most people because of good ratings and the pool deck. But it was overall disapointment. It could be so good hotel, only if.....
Be aware that this property is at least 3 hotels / condominiums together. There is a big construction works in the next lot and some works done to access road along and we accidentaly ended in FACE, not Face Style reception. We were very rudedly sent next door. There were queue everywhere - reception, elevator...
Pros: the room + bathroom was the biggest we had, nicely decorated, clean.
Cons: the service. Queues for everything. 1 receptionist worked, 2 other were just looking.
The pool was overcrowded and there were no towels. The deck was super wet and slippery (I understand, there were tons of people), but no one was there to at least wipe it off once in the while. No place to put your stuff. God forbids if you put your stuff on the plant pots because the floor is wet.
Bathroom towels - we got only 2 for shower, no small ones for hands / face and my one had a stain on it.
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Deepak
Leisure Family
6.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Stayed in a suite for 3 nights. The rooms looked great and were very clean. There was a nice pool and deck on the top floors with a good view of the Petronas towers.
While the whole vibe of the place was upmarket, the suite lacked some basic amenities. No "do not disturb" signs (the other rooms on the floor had an electronic display for it, but not the one I was in with my family). A washer-dryer but nowhere to hang the clothes. Big closets but not the most convenient for hanging up our clothes. A lack of hangers for towels and clothes in the bathrooms. A single remote controller for all 3 ACs in the suite. While I'm all for economizing on the amount of plastic used in remote controllers, it's a little annoying to go from room to room to change the temperature setting.
And the "influencers" on the top floors gumming up the works. I suppose there is no getting away from them anywhere...
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Yulia
Friends and Family
10.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
Great decor and excellent restaurant
Webster
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Everything was good
Kenna
Business
2.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
I do not know what the allure is of this hotel. Yes they have an infinity pool on the rooftop but it's overrun and crowded with too many people. Most staff are pleasant but the concierge service.... DON'T EVEN BOTHER. I ordered a Hiace to take my team to a celebratory dinner. The concierge called to confirm the vehicle and price. I come downstairs ready to go and there's nothing reserved.... imagine the horror. This hotel is rather quirky...Definitely not worth the hype and no need to stay here ever again. Breakfast is lackluster but.....the cheesecake at dinner was delicious and my team did enjoy some of their dinner options.
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Lawrence
Leisure Family
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
we were stranger and did not know what to expect... but the hotel accommodation and concierge staff made us feel safe and at home. imagine travelling for a vacation for 12 of your family...on a DIY arrangement. stressfull right! but with the staff of The Face Style Suites made it stress free...they were able to address my question and the service is beyond what we imagine. VIP at a low cost price.
Read More
JINZHONG
Business and Leisure Family
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Nice location and walkable to nearby attractions in KLCC. Room is so comfortable at size and especially rooftop pool for great view. I like this hotel at all.
Wagih G.
10.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
The room was spacious and well organized. The concierge was very helpful. The breakfast was very good also and above all the pool was amazing with a splendid view during the day and at night
Hashim
Leisure with Children
4.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
Our stay was good with stunning view of KLCC and other buidings especially at night with the lighting. However the staff mainly illa, front desk staff and Rusli, F&B Manager were rude.
Ilia was dismissive and unhelpful. Despite my efforts to remain polite, her condescending tone and lack of assistance made me feel unwelcome. This kind of interaction is not what I expected from a hotel of your caliber. She was charging for bringing in my 6 year old child to breakfast. She was telling me that the hotel considers that my 6 year old child is an adult. What am I supposed to do? Leave her in the room alone. She was very disrespectful.
I also had an encounter with Mr. Rusli, the Food & Beverage Manager. When I asked him a simple question about the chargers of the hotel, he was incapable of answering it to me. His dismissive attitude made me feel uncomfortable and undervalued as a guest. Calling me “Oi come here”. He treated me as if I was his dog. How was he promoted to a manager without any basic character.
did not meet my expectations of respectful and courteous service. As a result, my overall experience at the hotel was negatively affected, and I am hesitant to stay at Face Style Kuala Lumpur again in the future.
Pls try to enhance training for all staff members on customer service and respectful communication.
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Valchandra
Leisure Family
8.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Enjoyed the spacious room and roof top pool accommodations. The room did have a few items missing upon inspection. There was a tea kettle for use but no tea cups or mugs. There were large bath towels in the bathroom but no face or hand towels for use. Overall, the staff was friendly during check in but we did notice a reluctance to provide information regarding food options as the restaurants on site did not open until 6PM at the earliest.
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Jeremy
10.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
Probably the best rooftop pool view in KL. Rooms are clean and very spacious. However, reception was understaffed; even checking out took several minutes. Staff were polite.
Wayfinding from carpark can be improved.
Kostyantyn
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
Excellent
Taimur
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
.
Robert Jim
Leisure Family
8.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
Es una muy buena opción, la habitación que contratamos cumplió con todo lo ofrecido y las vistas desde la piscina fueron excelentes, sin embargo tengo algunas observaciones:
1. Deberían mejorar la calidad de los amenities.
2. Hacer mantenimiento a las puertas, suenan mucho.
3. El personal que se encuentra en la entrada de la pisicina, debería ser más amable.
En general, fue una buena experiencia y si regresaría.
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WIlhelm S
Leisure Family
6.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Perhaps need another year to properly functioning the setting... management matter
Wakana
Leisure
10.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
Gorgeous lobby and comfy room.
Kim
Business
10.0
/10
Reviewed 105 week(s) ago
Hotels.com verified review
am pleasantly surprise on the size of the room and how everything is thoughtfully place for the occupier. very convenient location to every where
David
Leisure with Partner
10.0
/10
Reviewed 115 week(s) ago
Expedia Group verified review
Great value for money, spacious and clean, the staff are all very nice and nothing is too much trouble. Would highly recommend staying here than a normal hotel In KL
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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