The Imperial Hotel (Kluang)

Hotels
8.0
/10
Very Good
94 reviews

What Guests Say About Their Stay

Isma A.
10.0
/ 10
Excellence courtesy and very helpful receptionist
Nozah binti Jaafar
9.4
/ 10
Very convenient and spacious. The bed and room are clean.
In the Area
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1, Jln Syed Abdul Hamid Sagaf, Kampung Masjid Lama, 86000 Kluang, Johor Darul Ta'zim, Malaysia, Kluang, Johor, Malaysia, 86000

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named The Imperial Hotel The Imperial Hotel (Kluang) is a hotel in a good neighborhood, which is located at Kluang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Imperial Hotel (Kluang)

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1, Jln Syed Abdul Hamid Sagaf, Kampung Masjid Lama, 86000 Kluang, Johor Darul Ta'zim, Malaysia, Kluang, Johor, Malaysia, 86000
Lobby The Imperial Hotel (Kluang)
Lobby 2 The Imperial Hotel (Kluang)

Discover More About The Imperial Hotel (Kluang)

note: hotel was previously named The Imperial Hotel

Location


The Imperial Hotel (Kluang) is a hotel in a good neighborhood, which is located at Kluang.

About The Imperial Hotel (Kluang)

The Imperial Hotel (Kluang) is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Imperial Hotel (Kluang) is a hotel with great comfort and excellent service according to most hotel's guests.

The Imperial Hotel (Kluang) is a wise choice for travelers visiting Kluang.

All facilities in The Imperial Hotel (Kluang)

Lobby The Imperial Hotel (Kluang)
Lobby
Exterior The Imperial Hotel (Kluang)
Exterior
Others The Imperial Hotel (Kluang)
Others

Hotel Services

  • 24-hour Receptionist
  • Front desk
  • Express check-in
  • Express check-out

Public Facilities

  • WiFi in public area
  • Elevator

Nearby Facilities

  • Shops
  • ATM/Banking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Imperial Hotel (Kluang)

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - Before 12:00
Available rooms at The Imperial Hotel (Kluang)
24
Number of floors in The Imperial Hotel (Kluang)
4
Another facilities in The Imperial Hotel (Kluang)
24-hour Receptionist, Front desk, Express check-in, Express check-out, WiFi in public area

Frequently asked question in The Imperial Hotel (Kluang)

What are available facilities at The Imperial Hotel (Kluang)?
There are top facilites at The Imperial Hotel (Kluang) such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Imperial Hotel (Kluang)?
The standard check-in time at The Imperial Hotel (Kluang) is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in The Imperial Hotel (Kluang)

8.0
Very Good
From 69 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.2

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Traveler Reviews The Imperial Hotel (Kluang)

Number of reviews per page
20
40
Top reviews
Mee Choo
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
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Wang
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Lim
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

centralize
Chin Thiam
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Location is good
Verified traveler
2.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
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Foo Siew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Clean. Conveniently located
Azhar
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 245 week(s) ago

Hotels.com verified review

Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Shanna
8.0
/10
Reviewed 257 week(s) ago

Hotels.com verified review

We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 262 week(s) ago

Expedia Group verified review

Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Muhd Fariq Irrfan Selva
icon-Business
Business
8.0
/10
Reviewed 270 week(s) ago

Hotels.com verified review

Clean, comfort and powerful shower!!!
Sunny
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 297 week(s) ago

Expedia Group verified review

I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Christopher
10.0
/10
Reviewed 305 week(s) ago

Hotels.com verified review

A very comfy room, especially the bed.
DG
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 306 week(s) ago

Expedia Group verified review

Convenient location and clean; staff is very friendly.
Verified traveler
icon-Friends and Family with Children
Friends and Family with Children
10.0
/10
Reviewed 313 week(s) ago

Expedia Group verified review

Good location. Near shopping centre . Easy to find restaurant.
Verified traveler
icon-Friends and Family with Children
Friends and Family with Children
10.0
/10
Reviewed 317 week(s) ago

Expedia Group verified review

Nice place to stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
Nam Khim
10.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

Great location. Walking distance to the railway station and the bus station. It's right in the middle of Old Kluang. Mural street is nearby and many food options around the area. Kluang Mall is also within walking distance. The room was also quite spacious and clean. Aircon was strong. Only problem was TV signal not very good. Our booking came with breakfast but the cafe wasn't open when we went down at 8:30am. Was told the cafe would open late due to some emergency. We just went to the coffee shop opposite the hotel (City Food Court), and there were many delicious local food options.
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Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Great vacation, stayed for 3 days to visit friends.
Tian
8.0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

Room is clean and spacious. Just that its a bit noisy as we can hear other people talking along the corridor and the car/motor along the road beside the hotel. Breakfast service is very bad. We waited an hour for our food to arrive. Waitress is not flexible enough to change our breakfast to non-spicy for our kids. And still added chilli to the hotdogs that we wanted to give the kids to consume. Our next table who arrived half an hour later than us was served at the same time as us. And their spread was a lot different,which we were told only 2 kind of breakfast served. But they have 4 different kind. We ordered 4 breakfast,but only 3 arrived. We didn't request for the additional as we got MacDonald for the kids.
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gchong82
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

The rooms are clean n well maintain. Location is good , opposite the road there are mac donald and food and 7 eleven is just next to the hotel.
Number of reviews per page
20
40

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Exterior 4 The Imperial Hotel (Kluang)

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