Veranda Grand Baie Hotel & Spa

The hotel itself has a nice design and clearly has aspirations of grandeur but it is let down by the service. Reception staff are passive aggressive and indifferent. Room service options are awful. Spend a bit more and go to another resort nearby.

Lovely hotel beautifully styled warm and welcoming staff, great location, would recommend

This property is stunning and very well maintained

Staff where very friendly and helpful all around the hotel including the boathshed

Stayed here March 2025 for business. The pictures of the rooms online look nothing like the actual rooms. We booked a family room with the separate seating area and double beds. We got an approx 300sq/ft room with one queen bed and a hanging bamboo curtain separating two single beds - they showed us the other options which frankly were even worse. I cannot stress enough how shockingly inaccurate the online advertisements of this hotel are. We did not have hot water for most of the week. There were cockroaches in the bathroom regularly. The common areas are fairly nice and the food at the buffet is acceptable but nothing to write home about. The bars are rarely tended, so be prepared to typically wait 5-10 mins for drink service while they track down a bartender. To call out a couple positives: the staff were very nice and we had one dinner at the Lobster Restaurant on the beach which I would rate fairly highly. Overall, not a great experience and not what I would expect for $250 /night. I would not stay here again, the quality does not warrant the pricetag. Finally, be cautious when you checkout. They sneak a "charity charge" on your invoice without calling it out (~$25). It's for a number of local non-profits which ultimately I donated to but it certainly would have preferred that it had been communicated.

Great place to stay. Highly recommend.

Property is refreshing and modern. Great pool and beach area, crystal clear water. Food was good as was service. Check in was a bit weird and long winded, perhaps island time.

Amazing stay. We had our 4 year old and had a great time.

The hotel is beautiful and we loved the position. We had a privilege room which was lovely, close to the pool/reception and thankfully meant we weren’t disturbed by the bar/restaurant next door. The staff were in the main really nice and friendly but often quite slow/disorganised. Drink orders sometimes took forever to arrive, something was forgotten at least half the time, the wrong drink delivered etc. Breakfast and dinner are buffet style and I found it quite off putting that the food is uncovered when there are a lot of flies and birds in the restaurant area. A few people we spoke to (us included) had dodgy tummies for a couple of days. Lunch was a la carte and better. The cost of drinks and food for those not on all inclusive is extortionate meaning the hotel bar was pretty dead in the evening. Some of the evening musical entertainment was brilliant (the band of 3 particularly).

Great location for access by foot to Grand Baie. Just the right amount of sunbeds by the pool and on the private bit of beach. Free waterports - kayaking, paddle board, snorkeling and glass bottomed boat trip. Enjoyed the breakfast, other food was ok. (Recently?) renovated in a beautiful colonial style but there were some small things in our room which could have had more care taken over. Had been cleaned in a hurry for our check-in so a fee things were dusty and there was a wet cleaning cloth left just inside the door. Service was mostly good and all the staff were super friendly but just a touch too slow at times. Gave us a packed breakfast for our early flight but the sandwiches were stale. Overall we loved how relaxing the hotel felt and the style and would return for the right price.

Amazing staff! Shout out to: Manisha, Ashvin, Beltran

Their management cancelled 3 rooms (before the deadline date of free cancellation) we've booked through expedia and the reason was (you didn't pay) and already there was an option to pay at the hotel but they found out that some others wanted the rooms! Not a good reason to be honest! And there was lots of ants and spiders inside the rooms and dogs drinking water from the pool in the hotel.

Their head management cancelled 3 rooms (before the deadline date of free cancellation) we've booked through expedia and the reason was (you didn't pay) and already there was an option to pay at the hotel but they found out that some others wanted the rooms! Not a good reason to be honest! And there was lots of ants and spiders inside the rooms and dogs drinking water from the pool in the hotel.

The property had just reopened after renovations. The pool area was very nice and comfortable and warm even on a windy day. The staff went the extra mile and obviously have tremendous pride in their jobs and the property. Two weeks sped by very quickly and we were all very sad to leave. Will definitely be going back.

We arrived 6 days after the hotel had reopened following its refurbishment. It was a shame we weren’t offered early check-in as we arrived at 10am, and although check-in was 2pm, our room was not ready until 5pm as there was a mix up. However, once in our ‘privilege’ room, we were very impressed with how beautiful, modern and spacious it was. It was cleaned to a high standard every morning and we had a turndown service each evening. We loved the different towel art! It was obvious that the hotel was not finished when we arrived, furniture and plants were missing, and minor work was taking place across the duration of our stay. By the end of our stay, the finishing touches were almost complete, and the hotel and its decor throughout looked absolutely stunning. We were also very impressed with how clean the entire hotel was. The infinity pool and private beach were picture perfect. Fresh beach towels were provided each day on the sunbeds. The dining room was spacious and had amazing sea views. We felt very safe in the hotel as it had plenty of security. Being able to go on the glass bottom boat, use the kayaks and use the stand up paddles was amazing - thank you! We thoroughly enjoyed our delicious buffet breakfast which had so many options, as well as the drinks selection, fruit bar and evening entertainment. The hotel had so many staff available at all times and they were very friendly and chatty. We would particularly like to thank Eric, Jensen and Alix for looking after us.

Excellent value I’d say the best for reasonable money before you start paying silly money.

Our stay was lovely and priced well in the many hotels available in Mauritius. I would highly recommend at stay at this hotel

Great staff and service, a very pleasant and warm welcome, nice beach, pretty close to everything, we'll be back again.

overall the stay was ok, what they can enhance is the room interior and especially the toilette area, it feels old and needs some maintenance. the staff was very helpful

Property was very good but biggest asset is staff.