Camino Real Pedregal Mexico

Location

Fast access. Easy check-in. Clean all around. Comfortable bed and the best shower. Will return.

Muy buena atención y muy buena ubicación

Great experience staff friendly and helpful ex Ellen’s customer service

Perfecto

The staff were polite and friendly. Felt safe leaving the hotel and coming back in .

Pleasant stay, service was great and staff very friendly. Facilities are great and very close to restaurants and entertainment

Todo estuvo muy bien a excepción del trato de Víctor en front desk .(mucha soberbia)

Staff was great at check in. The hotel is nice and located close to a high scale shopping area and a big hospital.

It was great hotel.

Safe

We got a room in bad conditions with no hot water and missing basic toiletries.

Este es perfecto para quien visita el hospital.

Great gor businesses and near a wonderful mall.

Clean but old

Great, safe, modern and clean. Staff is wonderful.

The service and quality at the restaurant was excellent. Room and bathroom were comfortable and clean. The location of the hotel was very convenient and it was accessible. It was refreshing to come back to Camino Real Pedregal.

Muy bien la atención y más cuando uno ya es de la tercera edad ,nos trataron muy bien.

TENÍA 20% DE DESCUENTO EN ALIMENTOS Y BEBIDAS, SEGÚN MI RESERVA Y ELLOS LO CORROBORARON EN EL FRONT DESK, LES PREGUNTÉ CÓMO SE APLICABA Y NOS DIJERON QUE A LA HORA DEL CHECK OUT Y NO FUE ASÍ, TARDAMOS AÑOS Y LUEGO SE NOS DIJO QUE SÓLO ERA APLICABLE PARA UN SOLO CONSUMO. Y NO APLICARON A NUESTRO CONSUMO TOTAL DE ALIMENTOS Y BEBIDAS. ME TUVE QUE IR PORQUE NOS HICIERON ESPERAR MUCHO, Y ME PROMETIERON QUE LO REEMBOLSARÍAN A LA TARJETA (SOLO A UNA PARTE DEL CONSUMO PORQUE NO APLICABA EN ROOM SERVICE) Y NO SÉ SI ESO SUCEDERÁ. ENGAÑOSA LA INFORMACIÓN EN LA RESERVA (NO SÉ SI FUE PROBLEMA DE HOTELES.COM O DEL HOTEL)

In general we like this chain and this particular hotel a lot. For business or social appointments in the south of the city, it's great, especially given the scarcity of hotel space down south. The value is high. Problems: 1. The foot bridge to the Artz mall is full of trash. It is not hotel property but to show care for guests and use its power to serve its local community, Camino Real should lobby for trash cans and cleanup. 2. We were three in our room but were given just one coffee cup, one coffee serving, and one desk chair (the desk fits multiple users easily). I rang the Front Desk and asked for more coffee and cups and they said I could have just one more (two altogether), not three, although from the start we had reserved the room for three. This struck us as chintzy (cheap) and inhospitable. 3. The blow dryer is frighteningly loud and high pitched. It sort of screams. Even on low. I suspect that the volume and pitch are even dangerous for your hearing.