voco Saltillo Suites by IHG

Great stay

Suite de 2 recamaras muy comoda para familias, a las 11pm se acaba el room service

I rented a suite together with my colleague. My room had a cluster of pubic hairs on the bathroom floor and the aircondition stank. The next morning I had to notice that there wasn’t any hot water to be had in my shower. I mentioned this several times but in the end over a 4 night stay nobody reacted to my complain. In addition the room service didnt even male our beds for two days in a row and finally the only elevator was out of order for several days including the day of departure! I had a truly miserable experience at this hotel.

Amazing!

Amazing experience, quick check in , friendly welcome. Rooms clean, prompt service.

Bad sewer smell from single bed bathroom (we stayed in a suite). Overall fixtures, paint, etc. are old. Noisy AC units.

La suite fue la mejor opción para nuestra familia de 6

Very nice property excellent included breakfast, nice and spacious rooms. Friendly staff and helpful staff

Excellent

They don’t really care about customers I lost my flight and need pay a fee at airport because of them

Great location. You have very good options for dining and entertainment at walking distance. But on Sundays all of these places close really early

N:A

N/A

First the all , they didn't have to change rooms because the AC made a lot of noise. later in the other room the toilet did not serve the water deposit and we decided to stay in that room for the reason that I am a disabled person and it was a lot of trouble to be moving from one place to another. When I make the check in, I mentions to want a room near the elevator and it was the opposite, she gave me in the last level floor and the most remote from the elevator but since when I found out about the room, I only called the front desck to make a complaint.

We arrived in room 242 the carpet was wet, the next room had a water leak, when we moved to room 272, the heating in the kitchen area never worked, and the shower drain was covered with gray tape, and the next day they knocked on the door if I need to clean the room at 8 am, too early, since the departure is at 12 pm

The staff is very helpful but the hotel is showing signs of getting older and no renewals are done. Very noise from the road. Its an hilton but very old.

Thanks

None

The hotel met our needs for the evening. The outside and lobby looked great but the area of our room needs updating: fresh paint and carpeting. There was a bad sewer smell in the hallway and the further down the hall we walked toward our room the stronger the smell became. We couldn't tell if the smell was coming from outside or if it was the carpeting in the hallway. When we went to dinner though, we did not smell the sewer smell outside. We were given a room on the first floor, but it was the furthest room on the main floor (down two long hallways). The hotel did not seem that busy, yet we had a long walk to get to our room. The inside of the room was clean but the television had a lot of static (maybe due to the location of the room)? We basically only needed the hotel to sleep for the night and for that it worked well for us. However, we would not book here again.

With the name of hotel this hotel needs update. Rooms are dark and carpet seems old. However stuff are always welcome and kind. Next hotel few option for food (night), which they speak English. Overall not bad place to stay as business and getting your stuff done