Galeria Plaza San Jeronimo

The staff is one, well prepared and presented. The room, nice. Quiet

Great customer service

The A/C made an awful noise all night, no rest at all

Very clean service was great and location was wonderful

We thoroughly enjoyed our 11 night stay in this hotel and would highly recommend it.

Beautiful hotel

Really extremely nice place. Would be $1000 a night in the United States.

Terrific location, close to traditional areas of Mexico City, like San Angel and San Jerónimo. Le Pain Quotidien, Starbucks, Office Max and pharmacy in the same campus. Walking distance to El Batan park where I was able to run 6 miles in a shaded trail. Lap pool on the rooftop. Excellent morning buffet till noon, great restaurant. Gym and yoga room. The room very clean, spacious, great working desk for room for 2 people, just ask for an extra chair.

Everybody was helpful

Had a lovely stay at this hotel. It is very good for business travel (why we were here.) The staff is terrific and very attentive and the rooms are clean and spacious. Had time to enjoy the rooftop pool - really nice property.

Great

Great place. Great staff, but, one security guy and the restaurant manager keep staring at me at all times and I feel arrased. And they know that I was a customer but fon one reazon I feel treated like a criminal by those two. But beside that the other 98٪ of the staff where so nice to me

Excellent hotel. Modern design, well equipped, comfortable bed good bathroom. Lovely rooftop pool. Exceptional service from waiter MIGUEL ANGEL. A real credit to the hotel.

I love the lap pool on the roof top, it allows me to exercise effectively. I also like the running track nearby at El Batan park, it is half a mile per lap. The room is modern, convenient, the shower is excellent. We asked for an extra desk chair for my husband at the long desk; very convenient. We also asked for a desk lamp, it was very helpful. It only surprised me that after forgetting a pair of shoes at the pool, the staff took the shoes "to the front desk," but it took the staff about half an hour to bring them downstairs, and meanwhile I could not reach the shoes anywhere myself. The room is quiet even though it is in a noisy city. The hotel is in the same campus as nice cafes, a pharmacy and an OfficeMax.

I recently spent 11 nights at Galeria Plaza San Jerónimo, expecting a comfortable and well-maintained stay, but my experience was far from satisfactory due to several unresolved issues. First and foremost, the acoustic insulation is extremely poor—so bad that it feels like the guests in the adjacent suite are inside your room. Every conversation, movement, and noise from the next room is clearly audible, making it difficult to get a good night’s sleep. For a hotel of this category, such inadequate soundproofing is simply unacceptable. Additionally, I experienced a severe water leakage from the shower box that extended into the hallway of my room. I reported this issue to the front desk more than three times, and each time, I was assured that maintenance would be sent to fix it. No one ever came, leaving me to deal with a persistently wet and slippery floor for my entire stay. Another disappointment was the lack of basic amenities. I requested shampoo and body wash multiple times, yet they were never delivered to my room. It’s frustrating to repeatedly ask for simple toiletries that should be readily available in any hotel. Finally, the air conditioning is ineffective. Even when set to full power with the blinds closed, the room temperature remained at an uncomfortable 25°C, making it difficult to rest properly. Overall, the lack of responsiveness from the staff and the poor condition of key amenities made my stay far below expectation.

I've stayed in all the Hotels around the area and It's been the best one, very elegant even just in a business club room.

Great hotel! Roof top with swimming pool is a nice quiet getaway from the city noises. Also, great breakfast,

Very comfortable, modern, clean, and accessible hotel. Staff is very attentive. Would recommend.

Well appointed and quiet with great service

Loved the quality of the room, staff was also super helpful! This isn’t convenient if you want to be in the heart of the city. It will cost a little more with uber to get around but it was very nice accommodations.