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Hidden Treehouse Tulum EcoHotel
Hotels
7.2
/10
Pleasant
27 reviews
What Guests Say About Their Stay
Mirjana
10.0
/ 10
Second time staying at tree house in less than a year apart . I love it so much. Girl that works at front is so amazing and welcoming.
Excellent choice all together. We will be back.
Sam
10.0
/ 10
I loved the location, everything nearby. Very personable staff . Safe feeling, great recommendations and taxi services !
Kara
10.0
/ 10
We had a great stay for one night in Tulum! The location was perfect and the room was exactly as pictured.
In the Area
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Carr. Tulum-Boca-Paila Km 8.05, Tulum, Estado de Quintana Roo, Mexico, 77780
Main Facilities
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Hidden Treehouse Tulum EcoHotel Address: Map & Location
Carr. Tulum-Boca-Paila Km 8.05, Tulum, Estado de Quintana Roo, Mexico, 77780
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Discover More About Hidden Treehouse Tulum EcoHotel
Location
Staying at Hidden Treehouse Tulum EcoHotel is a good choice when you are visiting Tulum.
About Hidden Treehouse Tulum EcoHotel
With all facilities offered, Hidden Treehouse Tulum EcoHotel is the right place to stay.
All facilities in Hidden Treehouse Tulum EcoHotel
Others
Hotel Services
- Tours
- Luggage storage
- Express check-out
- Multilingual staff
- Front desk
Things to Do
- Romantic proposal packages
- Garden
- Beach towel
Connectivity
- Free WiFi
General
- Smoking area
Public Facilities
- Others
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in Hidden Treehouse Tulum EcoHotel
Important Note
- Airport shuttle fee: USD 340 per vehicle (roundtrip, maximum occupancy 6)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Onsite parties or group events are strictly prohibited
- This property uses solar energy, plus eco-friendly cleaning products
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at Hidden Treehouse Tulum EcoHotel | 10 |
Another facilities in Hidden Treehouse Tulum EcoHotel | Tours, Luggage storage, Express check-out, Multilingual staff, Front desk |
Frequently asked question in Hidden Treehouse Tulum EcoHotel
What are available facilities at Hidden Treehouse Tulum EcoHotel?
There are top facilites at Hidden Treehouse Tulum EcoHotel such as WiFi. (some may require extra charges)
What Time is Check In & Check Out at Hidden Treehouse Tulum EcoHotel?
Check-in time at Hidden Treehouse Tulum EcoHotel is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Hidden Treehouse Tulum EcoHotel?
Hidden Treehouse Tulum EcoHotel is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at Hidden Treehouse Tulum EcoHotel?
Hidden Treehouse Tulum EcoHotel has 10 rooms in total.
What do past guests say about Hidden Treehouse Tulum EcoHotel?
Hidden Treehouse Tulum EcoHotel is well-known for its Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in Hidden Treehouse Tulum EcoHotel
Other sources (27)
7.2
Pleasant
From 27 reviews
Cleanliness
7.4
Room Comfort
6.4
Service and Facilites
7.6
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Traveler Reviews Hidden Treehouse Tulum EcoHotel
Number of reviews per page
20
40
Top reviews
Beryl
Leisure with Friends
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The hotel is beutiful and well decorated. Stephanie at the front is the sweetest and answered all our questions and gave us great pointers about the area. I like that the water was okay to use for brushing teeth, they provide drinking water as well. Everybody that works there is very kind and hospitable. The area was the only sort of miss, the roads are in bad condition and isn't the safest to use as a pedestrian. Also taxis will charge you insane prices even for a few minutes drive.
The hotel itself I highly reccomend if you'll be in Tulum
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Mirjana
Leisure Family
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Second time staying at tree house in less than a year apart . I love it so much. Girl that works at front is so amazing and welcoming.
Excellent choice all together. We will be back.
Lisa
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Unique experience in great location.
Setareh
Leisure
2.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Awful experience! Not clean, wifi was not working, noise day and night. This place looks nothing like the pictures.
Sam
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
I loved the location, everything nearby. Very personable staff . Safe feeling, great recommendations and taxi services !
Kara
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
We had a great stay for one night in Tulum! The location was perfect and the room was exactly as pictured.
Jeannette
Leisure with Friends
10.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
Beautiful place , staff is awesome the only thing is across of the hidden place is a club and you feel the music like is in your room but if you like music is the perfect place because the staff make you feel like family I will stay again
Sydney
Leisure with Friends
6.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
The best thing about this place was the location. Unfortunately the room was not the best. Sheets were stained, towels were dirty. We asked for new towels and they were dirty as well.
Adam
Leisure with Partner
4.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
Excellent location. But, no hot water in shower or sink, safe didn’t work, AC was weak with limited hours, did not change towels or bed linens unless asked (numerous times) & room was extremely hot & muggy. Also on check out, management asked for additional money because was only 25 minutes late on exiting room. Cute and chic but disappointing.
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Ryan
Leisure with Partner
6.0
/10
Reviewed 101 week(s) ago
Expedia Group verified review
Overall decent stay… especially for the price and location but honestly won’t be back to this residence.
Downfalls/negatives
1- air conditioning said 8pm-8am sometimes turned on at 7 sometimes 930 same with turning of in morning… some morning would wake up at 7am with no air and a hot room. The air conditioner also won’t allow us to set a temp, was 16 c the whole night no adjusting. So slept in pants and long sleeve shirt.
2- asked for breakfast (which was advertised at front desk) only to be told to wait one hour then 1:30 mins later told they could not make due to no keys??
3- had hot tub in the floor of our room.I booked this room due to terrible back issues and someone who sits in a hot tub 2 times a day at home ( morning and night) the hot tub was freezing upon entry. Asked why they said would take hour to turn on and warm up. 1:30 later and still only luke warm water and no jets at all.
4- the building has such bad walls/ noise canceling attempts it was almost impossible to find a way to sleep before 1am when music turns off from neighboring clubs. No TV in the room either to help level out the noise.
Positives
I felt very safe
Staff was friendly
Bed was comfortable
Room cleaning was awesome
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Esteban
Leisure with Friends
8.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
Really happy with the romantic room 👍
Verified traveler
2.0
/10
Reviewed 118 week(s) ago
Hotels.com verified review
My stay at the Hidden Treehouse was disappointing, to say the least. I booked on hotels.com and the property listed that there was parking available, Air conditioning, and a "hot tub" in my room.
When I arrived, none of these things were available. I was on my honeymoon with my new husband and we were very disappointed by the service and amenities at this hotel. There was no parking on-site, but rather a public parking lot down the road that cost over $50 US for the night and did not seem very safe for our rental car.
The room had an air conditioner, but it only worked between 8pm-4am. I understand that it's an "EcoHotel," but it should be advertised that there are limited hours for AC. It was 37 degrees celcius that day.
Finally, we paid extra for a room with a "hot tub," as written on hotels.com. Instead, we got a grimy hole in the floor, with no spout for hot water and just cold, stagnant water. There were no jets, no movement of water, just a cold, sad pool.
The employee who greeted us at reception seemed pretty unbothered about our dissatisfaction and did absolutely nothing to remedy the situation, nor did the owner (who wasn't present). They denied a reimbursement or credit of any kind, even when Hotels.com got involved.
Best to avoid this place at all costs.
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Gregory
10.0
/10
Reviewed 139 week(s) ago
Hotels.com verified review
Incredible ecohotel in a great location in Tulum Beach! The treehouse makes you feel like you are outside and is a cool vibe! I would only wish there was a little more security.
Monika
Leisure
10.0
/10
Reviewed 152 week(s) ago
Expedia Group verified review
I liked the guy working the front. Very nice and helpful and was great that he spoke english.
Diana
Business with Friends
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Instalaciones excelentes, habitación y baño limpios, el baño está súper bien bonito y decorado, me encantó, el aire acondicionado tal vez necesite manteniendo ya que no enfría mucho o tal vez porque la habitación es amplia. Deberían de hacer convenio con los estacionamientos vecinos y ofrecer dentro de sus precios ya el estacionamiento.
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Leonel Pérez
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Buen lugar accesible no tan caro
Thania
Leisure with Friends
8.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
buen hotel solo que se fue la luz mucho tiempo y tardaron en resolverlo , en la noche el cuidador se molestó al abrirnos la puerta de la entrada
Stephanie
Leisure with Partner
6.0
/10
Reviewed 101 week(s) ago
Expedia Group verified review
Die Baumhäuser sind genial
Guillaume
6.0
/10
Reviewed 110 week(s) ago
Hotels.com verified review
Eco-Hotel côté jungle, à proximité immédiate des beach club. Chambre et vue sur la jungle vraiment étonnante, on a l’impression d’être dans une cabane au sommet d’un arbre. Hyper orienté ecoresponsabilité, mais du coup impacte le confort de la chambre (usage de la climatisation limitée à la nuit, donc difficile de rester dans la chambre dans la journée). Nous ne sommes restés que 2 nuits, donc ok, mais pas plus pour moi. Personnel adorable, aidant, à l’écoute et cherchant vraiment à faire passer un bon séjour. Bon petit déjeuner de qualité, fait minute par une cuisinière :) lit de qualité, très propre.
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Melissa
Leisure with Friends
8.0
/10
Reviewed 154 week(s) ago
Expedia Group verified review
La limpieza de los baños no es buena.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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