Hilton Tulum Riviera Maya All-Inclusive Resort

Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.

From all the properties have been staying in Cancun. This is the worst so far, in regards of food the meals are nothing like the rest of the hotels in the area [ u want chilaquilesand u have to get the chips and then the ingredientsyou make it yourselflike nachos ] so ridiculousknowingwe are in México...is so American stile in the way the present food and the rooms are ok clean no problem but the pools and the main restaurants are far and the transport from the rooms is very sporadic during nights

The food was delicious, enough restaurants to choose from, good drinks, 4 big swimming pools one is for adults only, and the ocean view from the swimming pool was the best, not a lot of beach options to walk or swim!

Great stay!! Great service and property.

Great, kid-friendly resort!

Lovely place!

We had a fabulous time at Hilton Tulum. There were a few highlights - all-inclusive was really nice when traveling with the kids. They have lots of dining options. There are 6 pools, a small waterpark, kids & teens clubs and a playground and a kids churrascaria which was open all day with popcorn, ice cream, churros, veggies, candy, fruit, etc... Kids loved going there. They provide a lot of entertainment during the day and evenings which we all enjoyed. Some of the things that could be improved: in the standard hotel room there is no privacy, there are no solid doors aside from the door to the room. Dining options are great however you have to book the reservation restaurants as soon as you get there and they fill up quickly. The system is set up to fail as reservations for the upcoming week start at 5 pm on Saturdays. We were in a bit of a line, it was our turn to book them and the system crashed so they could not finalize all the reservations. We were in Casa 2 and it was nicely situated between both ends of the resort. The drinks at the bars were ok, one of the wines was good, they only had Dos Equis, Tecate and Tecate Light for beer, no spiked seltzers, plenty of the tropical drinks. I did love the spicy mango margarita. The beach near the main lobby is ok. As others have mentioned the water is rocky so water shoes are a real help. We did love taking out the kayaks and they had volleyball going pretty often. All in all it was a wonderful trip.

Great place. Food was just okay though.

We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!

Gorgeous!!

Beautiful property with a great staff. They go above and beyond for you.

Excellent! Great staff and well-kept property grounds and rooms.

Hotel and amenities are wonderful! Staff is great. I have no complaints. The buffet in main area is best restaurant. Thanks.

It was a great stay! The staff, amenities and all were over the top. Will be coming back.

Very nice resort the staff is really friendly

Would recommend

Beautiful property! Fun splash pad for toddlers and kids. Very friendly staff. Great restaurants…We especially loved the hibachi option. The beach access is rocky so I suggest wearing water shoes.

I can most definitely say the transportation system around the hotel stands out to me the most. That was until I tried the streak house, food was a 10/10. The resort itself was beautiful. I would definitely visit and recommend family and friends.

Returned to this hotel based on a previous stay in 2024. This time things weren't as amazing. Trash in places like landscaping never picked up. Entertainment everywhere during the day, even on the beach you couldn't get away from the screaming in the microphone/loud techno music. Food was average still, but my husband got terribly ill the last 2 days, and my 3 year old got sick on the last day. Canned water was no longer readily available. We found one hot tub that was 98 degrees the entire week, the rest of the time they were pool temp. Pool surfaces were alway grimey. Rooms and housekeeping were excellent. Restaurant service mostly excellent. My 5 year old had a great birthday dinner at La Luce. Beach/pool service was mostly slow but that was expected and the servers work hard. Tram wait times were longer than I remember, but we also used them more since we were farther from the lobby this trip. It also didn't help when other guests wouldn't want to make room or would cut the line. Lots of towels left everywhere on chairs all day. They took care of the seaweed well. The workers are the best thing about the hotel, always friendly and smiling.

I was amazed at the cleanliness of the establishment the staff was great . Overall was a great experience.