What do past guests say about Hotel Helvérica?

Hotel Helvérica is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Hotel Helvérica

Name: Hotel Helvérica
Address: Francisco I. Madero. No. 14, Col. Centro, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200, Francisco I. Madero. No. 14, Estado de Chiapas, 29200, Mexico
Rating: 8.4

Hotels

8.4

/10

Very Good

148 reviews

What Guests Say About Their Stay

Julio

10.0

/ 10

Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.

Verified traveler

10.0

/ 10

Spent two nights here. Fantastic location near the central square. Has gated, private parking. We reserved the two-story townhouse a couple blocks from the main hotel (where you check-in). It was super clean, modern, and spacious. It had its own balcony with hammock and chairs next to the bedroom/bathroom, all upstairs. Downstairs had a kitchen with refrigerator, microwave, sink, blender, etc. There is no a/c, but not a problem at all since San Cristobal is a lot cooler than most Mexican towns. The are is tons of activity with restaurants and shopping all withing walking distance. We parked our car and never used it again until we checked out. The staff was extremely helpful and polite. We will definitely stay here again in the future!

Verified traveler

10.0

/ 10

Gorgeous, modern hotel in the heart of San Cristobal. We stayed in the small apartment style room--2 blocks from the main hotel. Our car was parked right in front of our room behind a locked door. The rooms was very clean and well-appointed. The upstairs bedroom had a bathroom with shower and a balcony with hammock and chairs. The downstairs had a kitchen and seating area. The main hotel I just off the square and out place was a couple minutes walk from there. Super convenient. We were surrounded by restaurants and walked everywhere. The front desk staff was friendly and very helpful. We will definitely stay here again!!

In the Area

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Francisco I. Madero. No. 14, Col. Centro, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Hotel Helvérica is located in area / city San Cristóbal de las Casas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Hotel Helvérica

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Hotel Helvérica Address: Map & Location

Francisco I. Madero. No. 14, Col. Centro, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200

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Location

Hotel Helvérica is located in area / city San Cristóbal de las Casas.

About Hotel Helvérica

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Helvérica exclusively for you.

Hotel Helvérica is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Helvérica is the right place to stay.

All facilities in Hotel Helvérica

Others

Hotel Services

Luggage storage
Express check-in
Express check-out
Porter
Multilingual staff
24-hour Receptionist
Tours
Concierge

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box

General

Parking
Terrace
Rooftop terrace

Things to Do

Garden

Connectivity

Free WiFi

Accommodation Policy & General Information in Hotel Helvérica

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Pet fee: MXN 200 per pet, per night
Service animals are exempt from fees
Late check-out fee: 100 percent of room rate (subject to availability)
Air conditioning fee: MXN 200 per night
Heating fee: MXN 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Heating fee: MXN 200 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Available rooms at Hotel Helvérica	16
Number of floors in Hotel Helvérica	3
Another facilities in Hotel Helvérica	Luggage storage, Express check-in, Express check-out, Porter, Multilingual staff

Frequently asked question in Hotel Helvérica

What are available facilities at Hotel Helvérica?

There are top facilites at Hotel Helvérica such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Hotel Helvérica?

Check-in time at Hotel Helvérica is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Hotel Helvérica?

Hotel Helvérica is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Hotel Helvérica have?

Hotel Helvérica has 3 floors.

How many rooms are available at Hotel Helvérica?

Hotel Helvérica has 16 rooms in total.

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More Reviews from Other Guests in Hotel Helvérica

Overall Ratings & Reviews Hotel Helvérica

Other sources (148)

8.4

Very Good

From 148 reviews

Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

8.4

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Traveler Reviews Hotel Helvérica

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Top reviews

Edgar

10.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Great spot

Julio

Leisure Family

10.0

/10

Reviewed 160 week(s) ago

Expedia Group verified review

Susan

Leisure Family

4.0

/10

Reviewed 213 week(s) ago

Expedia Group verified review

Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.

Marjorie

Business

8.0

/10

Reviewed 220 week(s) ago

Hotels.com verified review

We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.

Martin

Business

4.0

/10

Reviewed 224 week(s) ago

Hotels.com verified review

First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.

Jose

Friends and Family

6.0

/10

Reviewed 227 week(s) ago

Hotels.com verified review

The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.

Verified traveler

10.0

/10

Reviewed 260 week(s) ago

Hotels.com verified review

Verified traveler

10.0

/10

Reviewed 261 week(s) ago

Hotels.com verified review

Verified traveler

Leisure with Partner

10.0

/10

Reviewed 264 week(s) ago

Expedia Group verified review

Beautiful room and wonderful staff! We loved it so much we booked here twice in the same week!

Timothy

Business

8.0

/10

Reviewed 324 week(s) ago

Hotels.com verified review

The hotel is lovely and in a great location. It would be a terrific place to stay when the weather is warm. But in January, there is not enough heat to keep it comfortable

Queeny

Leisure with Partner

10.0

/10

Reviewed 331 week(s) ago

Expedia Group verified review

I loved the location and the staff were very helpful. The rooms are very modern, clean and eco friendly. I plan to return soon.

Verified traveler

Leisure with Partner

10.0

/10

Reviewed 331 week(s) ago

Expedia Group verified review

Location and rooms were very nice. Close to everything

Patricia

8.0

/10

Reviewed 348 week(s) ago

Hotels.com verified review

Noise outside the rom

juan pablo

2.0

/10

Reviewed 375 week(s) ago

Hotels.com verified review

Got this hotel because of the location. the. i get there and they sent me to a different place like 3 blocks away. hotel reps where not al all helpfull. tried to change the room and no more vacancy. got us really angry since we were there with other couples for a wedding. at the lobby they told us it was explained on the webpage BUT NOTHING ABOUT IT is said in the reservation.

Chris

4.0

/10

Reviewed 417 week(s) ago

Expedia Group verified review

If you want to sleep before 2 AM, this is not the hotel for you. It's very noisy because of all the bars and clubs on the street. I paid for two nights and left after one. Just a horrid experience. Friends who live in San Cristobal say it's busy and loud every night on the street. Makes me think the reviews on the website are fake., No way such a noisy place has such a high rating in the system.

Daniel

8.0

/10

Reviewed 433 week(s) ago

Hotels.com verified review

Modern hotel with trendy furnishings. Very large comfortable bed and good shower. The location was excellent, a two minute walk to the main square. There wasn't a restaurant attached to the hotel which not we didn't try but looked nice. The only downside was that the room was a little cold. However there were extra blankets which we made use of.

Linda

8.0

/10

Reviewed 434 week(s) ago

Hotels.com verified review

Nice hotel. San Cristóbal was very cold and so was our room but in better weather I would love it there. Lots of hot water, good wifi, great beds, close to restaurants and the zocalo. I really wanted a kettle to make coffee or tea in the room though, or even just a hot water machine on my floor.

Daniel

10.0

/10

Reviewed 442 week(s) ago

Hotels.com verified review

Muy bien

Mike

10.0

/10

Reviewed 455 week(s) ago

Hotels.com verified review

The Place was really amazing, love the room and the service from the staff was really good. location wize: is one block from the main city center. Sound: the hotel is next to a bar so you can hear some music on the background but you will rest really good. PS the bead is really good.

Lizeth

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Excelente todo!

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.