Hotel Palacio Azteca

I really lov3d staying here when my kids were little but now the property it's old and runned down

😊

Great place to stay

Nice

I appreciate everyone here dedicated work to strive for the best I felt safe and have a wonderful room

Great place to stay, very clean and safe. Buffet was delicious.

Omar the manager was just excellent!

Very loud traffic noise and sirens. The hotel is located between two very loud streets near a hospital. The food was good. My breakfast was included and it was delicious and I appreciated having it available every morning. I notified the front desk on Tuesday that I would be checking out the following Friday instead of Saturday. I hoped they would refund the one night I was cancelling since I notified them early, but they did not refund me. I chose the hotel because of the airport shuttle; however, I waited at the airport for an hour and a half on a very windy, cold day. I would advise taking an Uber to avoid the hassle. The housekeeper was really sweet. I did not want her to clean every day, but she made sure to knock and check if I wanted water or fresh towels. Because of the road noise, I would request an inner room facing the pool.

Nothing else

Check in was easy. They gave me a room on the 1st floor. Didn’t say there was construction so Saturday at 8am hammering and drills. The bath was discustingly dirty. Appliances were disconnected and the phone in the room didn’t even work.

Everything was wonderful except the beds was so hard, I couldn’t rest comfortably Valet was always wonderful

Staff were very helpful. In the restaurant food was very good and the staff was very professional, however, in the room they had very very old towels in the bathrooms, it was very uncomfortable to-use.

Older hotel but excellent services, beautiful pool area, ability to have 3 great meals a day. All at a great price. Will return

Terrible experience no coming back .

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Nice and clean with very friendly staff

Location near where I had to do business.

Second time staying here. Love it. Free breakfast, eady parking and transportation to and from airport.

Friendly staff. Easy check-in and check out. The free breakfast was good and they also had buffet style breakfast for additional fee. Free transport to/from airport was a big plus.

As soon I check in the reception person was rude and she give me a card to go inside the room which doesn’t open because she mistake the room number I comback and let her know also the room was very small the clima doesn’t work at all the room was very cold we call to let them know and they bring a portable heater the doesn’t work , I grabe a tisue and the dispenser come out broken the only thing I like was the service at the buffets the people and the food was good and the vallet person we use the transportation to the airport was very nice person very professional.