Staying at Sereno Hotel is a good choice when you are visiting San Cristóbal de las Casas.
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Sereno Hotel
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8.8
/10
Very Good
120 reviews
What Guests Say About Their Stay
Joshua
10.0
/ 10
The property was wonderful and the location was placed perfectly.
Easy walking to food and shops.
Alexa
10.0
/ 10
My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
Fernanda
10.0
/ 10
Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
In the Area
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Av. 16 de Septiembre No. 22, Centro, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200
Main Facilities
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Sereno Hotel Address: Map & Location
Av. 16 de Septiembre No. 22, Centro, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200
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Discover More About Sereno Hotel
General
Near San Cristóbal de las Casas Cathedral
Location
With a stay at Sereno Hotel in San Cristóbal de las Casas (Zona Centro), you'll be steps from San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade. This spa hotel is 0.3 mi (0.5 km) from Centro Cultural de los Altos and 0.4 mi (0.6 km) from Mayan Textile Center.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Mesoamerican Museum of Jade - 0.1 km / 0.1 mi
San Cristóbal de las Casas Cathedral - 0.3 km / 0.2 mi
Museo de San Cristóbal - 0.3 km / 0.2 mi
Ex-Convent of Santo Domingo - 0.4 km / 0.2 mi
Plaza 31 de Marzo - 0.4 km / 0.2 mi
Mayan Textile Center - 0.4 km / 0.2 mi
Café Museo Café - 0.4 km / 0.2 mi
Church of San Nicolás - 0.4 km / 0.2 mi
Regional Costume Museum - 0.5 km / 0.3 mi
Centro Cultural de los Altos - 0.5 km / 0.3 mi
Foro Cultural Kinoki - 0.6 km / 0.3 mi
La Merced Church - 0.6 km / 0.4 mi
Arches of Carmen - 0.7 km / 0.4 mi
Amber Museum of Chiapas - 0.7 km / 0.4 mi
Museo de Ambar - 0.7 km / 0.4 mi
The nearest major airport is Angel Albino Corzo Intl Airport (TGZ) - 78.2 km / 48.6 mi
Facilities
Relax at the full-service spa, where you can enjoy massages. Additional amenities at this Colonial hotel include complimentary wireless internet access and tour/ticket assistance.
Business Facilities
The front desk is staffed during limited hours.
Dining
Grab a bite to eat at the INDÓMITO, a bar/lounge where you can take in the garden view, or stay in and take advantage of room service (during limited hours).
Rooms
Stay in one of 6 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Housekeeping is provided daily, and irons/ironing boards can be requested.
All facilities in Sereno Hotel
Entertainment Facility
Common Space
Exterior
Others
Restaurant
Things to Do
- Spa
- Garden
General
- Smoking area
- Terrace
Food and Drinks
- Snack bar
Connectivity
- Free WiFi
Hotel Services
- Luggage storage
Accommodation Policy & General Information in Sereno Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 19:00
Check-out:
Before 12:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Only Dogs Cats Allowed
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General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 15:00 - 19:00 - to 12:00 |
Available rooms at Sereno Hotel | 6 |
Number of floors in Sereno Hotel | 1 |
Another facilities in Sereno Hotel | Spa, Garden, Smoking area, Terrace, Snack bar |
Frequently asked question in Sereno Hotel
What are available facilities at Sereno Hotel?
There are top facilites at Sereno Hotel such as WiFi. (some may require extra charges)
What Time is Check In & Check Out at Sereno Hotel?
Check-in time at Sereno Hotel is staring from 15:00 - 19:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Sereno Hotel?
Sereno Hotel is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Sereno Hotel have?
Sereno Hotel has 1 floors.
How many rooms are available at Sereno Hotel?
Sereno Hotel has 6 rooms in total.
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More Reviews from Other Guests in Sereno Hotel
Overall Ratings & Reviews Sereno Hotel
Other sources (120)
8.8
Very Good
From 120 reviews
Cleanliness
9.4
Room Comfort
9.0
Location
10.0
Service and Facilites
9.2
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Traveler Reviews Sereno Hotel
Number of reviews per page
20
40
Top reviews
Joshua
Leisure
10.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
The property was wonderful and the location was placed perfectly.
Easy walking to food and shops.
Jorge Gerardo
10.0
/10
Reviewed 132 week(s) ago
Expedia Group verified review
Tiene agua caliente
Bibiana
Friends and Family Family
2.0
/10
Reviewed 161 week(s) ago
Hotels.com verified review
This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
bonifacio
Leisure with Partner
4.0
/10
Reviewed 163 week(s) ago
Expedia Group verified review
Not what we expected, not what was on the website.
Anna
10.0
/10
Reviewed 214 week(s) ago
Expedia Group verified review
Friendly staff and beautiful hotel!
Anna
Leisure
10.0
/10
Reviewed 215 week(s) ago
Expedia Group verified review
Wonderful and a very very unique hotel!
Alexa
Leisure Family
10.0
/10
Reviewed 231 week(s) ago
Expedia Group verified review
My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
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Marc
Leisure with Pet
10.0
/10
Reviewed 243 week(s) ago
Expedia Group verified review
What a great property and location. The restaurant is also awesome.
Fernanda
Leisure Family
10.0
/10
Reviewed 248 week(s) ago
Expedia Group verified review
Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
Verified traveler
Leisure
10.0
/10
Reviewed 279 week(s) ago
Expedia Group verified review
I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.
Alex
10.0
/10
Reviewed 299 week(s) ago
Hotels.com verified review
It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .
Alexander
with Partner
10.0
/10
Reviewed 339 week(s) ago
Hotels.com verified review
Great stay!! Can’t wait to come back!
Coline
Family
6.0
/10
Reviewed 384 week(s) ago
Hotels.com verified review
Good location, near Zocalo, however very noisy.
Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.
Verified traveler
Business
10.0
/10
Reviewed 384 week(s) ago
Expedia Group verified review
The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing
Ronald
with Partner
8.0
/10
Reviewed 400 week(s) ago
Hotels.com verified review
When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip!
The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,,
The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.
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Verified traveler
with Partner
8.0
/10
Reviewed 408 week(s) ago
Hotels.com verified review
Spacious comfortable rooms, great food, perfect location!
Isabel
10.0
/10
Reviewed 445 week(s) ago
Expedia Group verified review
Sereno is a big house with few rooms. My room was very big and ckean with a lot of light. The bathroom also very big. The TV has Netflix. It is ine block from everything. So nice. Perfect and also cheap
Abby
10.0
/10
Reviewed 453 week(s) ago
Expedia Group verified review
Luxurious hotel. Wish we could have stayed longer!
Verified traveler
with Partner
2.0
/10
Reviewed 454 week(s) ago
Hotels.com verified review
Our short stay in lovely San Cristobal was marred by two things. One, the bathroom (which was open to the rest of the room in the modern style, and without a curtain or frosted glass) smelt bad and because it was 'in' the main room we couldn't escape the smell. Two, and much more problematically, the hotel had one of its apparently regular performance nights on when we were there, which are held in the courtyard from where all the rooms are accessed. This wasn't an issue when a stand up comic was on, but was unbearable when ridiculously loud dance music was played until late into the night. This was so loud that when the music finally did stop, our ears were ringing with tinnitus. When I complained, the staff were friendly but explained that they couldn't do anything as it was "an art hotel" (which reading other negative reviews seem to be their catch-all excuse). This would be fair enough if the hotel website gave any indication that guests at their raves got priority over paying hotel guests, or if this were explained at check in, but neither of these were the case. So effectively our room could not be used as a hotel room (relaxing, reading, sleeping, etc) from about 8pm until nearly midnight. This was a shame as otherwise the hotel seemed nice in general and in a great location. My advice: whatever you do, call before you book and make sure one of these performance nights are not on.
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Luis Alfonso
with Partner
10.0
/10
Reviewed 472 week(s) ago
Hotels.com verified review
Great boutique hotel, good staff. I stayed at Il Giardino which is quiet and you have privacy.
Number of reviews per page
20
40
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