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Susurros del Corazón, Auberge Resorts Collection
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Susurros del Corazón, Auberge Resorts Collection
Hotels
9.4
/10
Exceptional
22 reviews
What Guests Say About Their Stay
Lawrence
10.0
/ 10
I have stayed in many high end resorts internationally and I have never experienced such a high level of customer-focused service. Every waiter, bartender, pool attendant and bell person was laser focused on guest satisfaction. My personal cuates team tended to our every need in a timely and courteous manner. The property and suites were gorgeous and immaculate. The restaurants were amazing. This is the premier resort in Punta de Mita.
Alex
10.0
/ 10
The best hotel, best service, the best staff, the best accommodations, the best pools. Simply the best!!! We will be back!!!
Bahman
10.0
/ 10
We loved it everyone were nice and polite sorry forgot the names but restaurant hosts and pool bar guts and girls were super nice thank you we will see you soon
Tony Frida Kayvon
In the Area
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Desarrollo El Banco, Carretera a La Cruz de Huanacaxtle Km 14, Bahía de Banderas, Estado de Nayarit, Mexico, 63734
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Susurros del Corazón, Auberge Resorts Collection
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What's around Susurros del Corazón, Auberge Resorts Collection
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Desarrollo El Banco, Carretera a La Cruz de Huanacaxtle Km 14, Bahía de Banderas, Estado de Nayarit, Mexico, 63734
Discover More About Susurros del Corazón, Auberge Resorts Collection
Location
Staying at Susurros del Corazón, Auberge Resorts Collection is a good choice when you are visiting Bahia de Banderas.
About Susurros del Corazón, Auberge Resorts Collection
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Susurros del Corazón, Auberge Resorts Collection exclusively for you.
Get precious and unforgettable moment during your stay at Susurros del Corazón, Auberge Resorts Collection.
All facilities in Susurros del Corazón, Auberge Resorts Collection
Others
Things to Do
- Shops
- Beach umbrella
- Hot tub
- Outdoor pool
- Poolside bar
- Private beach
- Spa
- Beach towel
- Pool cabanas (surcharge)
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Multilingual staff
- Wedding service
- Express check-out
- 24-hour Receptionist
- Concierge
Food and Drinks
- Bar
- Poolside bar
- Beach Bar
- Breakfast
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
Family-friendly Facilities
- Children club (surcharge)
- Kids club
- Children pool
Sports and Recreations
- Fitness center
- Tennis court
Kids and Pets
- Babysitting with surcharge
Transportation
- Valet parking
Connectivity
- Free WiFi
General
- Smoking area
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Susurros del Corazón, Auberge Resorts Collection
Important Note
- Fee for cooked-to-order breakfast: approximately USD 50 for adults and USD 50 for children
- Airport shuttle fee: USD 170 per vehicle (one-way, maximum occupancy 4)
- Pet fee: USD 150 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 75.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 500 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email within 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Susurros del Corazón, Auberge Resorts Collection | 112 |
Another facilities in Susurros del Corazón, Auberge Resorts Collection | Shops, Beach umbrella, Hot tub, Outdoor pool, Poolside bar |
Frequently asked question in Susurros del Corazón, Auberge Resorts Collection
What are available facilities at Susurros del Corazón, Auberge Resorts Collection?
There are top facilites at Susurros del Corazón, Auberge Resorts Collection such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Susurros del Corazón, Auberge Resorts Collection?
The standard check-in time at Susurros del Corazón, Auberge Resorts Collection is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Susurros del Corazón, Auberge Resorts Collection provide breakfast?
Yes, Susurros del Corazón, Auberge Resorts Collection provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Susurros del Corazón, Auberge Resorts Collection
9.4
Exceptional
From 22 reviews
Cleanliness
10.0
Room Comfort
10.0
Service and Facilites
9.4
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Traveler Reviews Susurros del Corazón, Auberge Resorts Collection
Number of reviews per page
20
40
Top reviews
Lawrence
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
I have stayed in many high end resorts internationally and I have never experienced such a high level of customer-focused service. Every waiter, bartender, pool attendant and bell person was laser focused on guest satisfaction. My personal cuates team tended to our every need in a timely and courteous manner. The property and suites were gorgeous and immaculate. The restaurants were amazing. This is the premier resort in Punta de Mita.
Read More
Alex
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
The best hotel, best service, the best staff, the best accommodations, the best pools. Simply the best!!! We will be back!!!
Bahman
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
We loved it everyone were nice and polite sorry forgot the names but restaurant hosts and pool bar guts and girls were super nice thank you we will see you soon
Tony Frida Kayvon
Kunal
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Absolutely amazing property with gorgeous views of the Bahia de Banderas. Great rooms, great pools for adults and kids, wonderful private beach. Limited dining options on property (only 2 restaurants) and limited options off property where you need transportation which is costly when arranged from the hotel. Also, no actual front desk, have to text team for anything which works but can be annoying when you just want a quick key if you forget it in the room.
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tuan
Leisure Family
10.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
The best service
Carlos
Leisure with Partner
10.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
The place us amazing, rooms amazing and all the staff very nice and humble. The spa facility is nice but different. Just two restaurant but the food very good.
Iván de Jesús
Business and Leisure Family
10.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
I was impressed with the amazing service and the staff they are super nice Their hotel is so beautiful.
Celeste
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
We hated to leave. Every detail was just perfection.
Bruno
6.0
/10
Reviewed 82 week(s) ago
Hotels.com verified review
There is no in room coffee machine, they brought coffee once a day and the rest of the time is room service. No reception area, the Buddy system is not effective. Would have been nice to receive treats on a daily basis instead of just on the first day. Spa was fabulous, we loved the jacuzzi.
mahdees
10.0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
Amazing
Fay
Leisure
6.0
/10
Reviewed 114 week(s) ago
Expedia Group verified review
I will start by saying that my friends and I were excited to try the new hotel. We typically stay at the Four Seasons or St. Regis when we vacation to Punta Mita once a year but love the Auberge properties because of the service and the beautifully designed properties. The property is beautiful, I would even say stunning but the staff and service is lacking the Auberge touch. I assume the property was a five star resort but it felt more like a 3.5 or 4. Our concierge that was assigned to us lacked in customer service and checking in with us, the pool service was slow, the food options are limited and aside from the bartenders, the staff is not friendly and helpful. In addition, they had a conference coming in that bought out the resort so there was a huge push to get everyone out of the resort on our last day. Not only did we feel the lack of service, friendliness but rushed. With other upscale resorts down the street such as Four Seasons and St. Regis, you would think the hotel would try to set themselves apart.
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Andrea
8.0
/10
Reviewed 122 week(s) ago
Hotels.com verified review
This hotel is fabulous. Beautiful room, grounds and beach. Food was good - some things were delicious and some were meh. The staff was great, friendly and helpful. Nice comfortable beach chairs and 3 big pools. Only 59 rooms which kept things intimate. Workout area was small but had new equipment and met our needs.
I do have some complaints, tho. First of all, there is a 15% service charge AND a 16% tax on all food and drinks. That’s 31% added to all ready expensive drinks and food. In the restaurants they offer you still or gas water without telling you they charge you for water. The have “house” water, which is free, but they don’t let you know that. At breakfast they offer you pastries without telling you there is a charge for them. It’s like they are offering something free but it’s not free and there’s the additional 31% on top of what they charge! As the hotel is very pricey to begin with - these little additions were aggravating when the bill came.
My last complaint was “the spa”. They are building a spa. They still are offering massages which are given in 3 of the 59 hotel rooms. I’m cool with that but to charge premium spa rates $250ish for an 80 minute massage with an additional 31% fee attached seems a bit much - you’re in a hotel room with no spa amenities.
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Annette
Leisure with Friends
10.0
/10
Reviewed 125 week(s) ago
Expedia Group verified review
Amazing! Facilities, rooms and property. The attention to detail is unmatched. Just go. You will not be sorry.
Luke
10.0
/10
Reviewed 140 week(s) ago
Hotels.com verified review
Beautiful property. Beautiful rooms. Beautiful people. There has obviously been a great deal of thought and intention put into the experience they are trying to deliver at Susurros del Corazón. It was excellent. Definitely worth a visit. Just go.
Eduardo
10.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
Excelente todo y gran disposicion de todo el personal para resolver lo que fuera!!!!
Ivan
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Una hermosa experiencia super recomendado
RUTH SARAI
10.0
/10
Reviewed 100 week(s) ago
Hotels.com verified review
Con mirada chispeante, sonrisa sincera y una cordialidad impresionante asì fuè la càlida bienvenida que recibimos en ese Increìble, apasionante, majestuoso y bello lugar.
Sin duda el mejor de los lugares para un merecido descanso y la armonìa , no sòlo encada habitaciòn y restaurante del lugar , tambièn la belleza de sus caminos logrando conquistar la caprichosa naturaleza y esa encantadora playa que me dejò sin aliento mientras presenciaba un magnìfico atardecer.
Una encantadora belleza asì resumirìa la experiencia de èste inigualable hotel.
Sin lugar a duda repetirè la experiencia !
Felicidades todos logran hacer un Equipo Ganador..!!
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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