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The Fives Downtown Hotel - Curio Collection by Hilton
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The Fives Downtown Hotel - Curio Collection by Hilton
Hotels
8.6
/10
Very Good
599 reviews
What Guests Say About Their Stay
Thomas
10.0
/ 10
Very nice hotel in fantastic location. I was not clear about what to expect regarding when housekeeping would servicing my room.
Jeffrey Robert
10.0
/ 10
Staff and service was amazing. Room was clean and bed was super comfortable. I would stay here again!!
Joyanne
10.0
/ 10
We stayed at the Fives Downtown last week and could not have been more pleased or treated better. From our beautiful and spacious two-bedroom suite to the stunning views from the rooftop infinity pool, to the warm service we received from the staff — we loved it all.
As a family of five (husband and I and three kids) travelling to Mexico for the first time, we were anxious about whether or not the accommodations and location would suit our family, but they did. The hotel walkability is perfect walkable distance to many attractions and kid-friendly restaurants. Easy and walkable access to the ferry, the ADO Bus and taxis.
Cleaning service for our rooms was superb, and Ernesto, the GM/director of operations made sure we had everything we needed, gave us recommendations on activities for the kids, and even helped us locate one of our kid’s missing backpacks that we accidentally left in a cab. He even gave our kiddos some food pellets to feed the turtles in the hotel lobby. Nice touch!
We also want to thank Nicole, Adrian and Israel, who warmly greeted and waited on our family each morning for breakfast at the hotel restaurant (Mercatto). We honestly could not have asked for a better stay in Playa Del Carmen. Would highly recommend!!!
In the Area
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Avenida 10 Calle 2, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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What's around The Fives Downtown Hotel - Curio Collection by Hilton
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Avenida 10 Calle 2, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Discover More About The Fives Downtown Hotel - Curio Collection by Hilton
Location
The Fives Downtown Hotel - Curio Collection by Hilton is located in area / city Solidaridad.
About The Fives Downtown Hotel - Curio Collection by Hilton
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Fives Downtown Hotel - Curio Collection by Hilton exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at The Fives Downtown Hotel - Curio Collection by Hilton.
All facilities in The Fives Downtown Hotel - Curio Collection by Hilton
Others
Hotel Services
- Laundry service
- Tours
- Wedding service
- Luggage storage
- Multilingual staff
- 24-hour Receptionist
- Concierge
General
- Banquet
- Parking
- Rooftop terrace
- Parking (surcharge)
- Terrace
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Coffee shop
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Things to Do
- Outdoor pool
- Poolside bar
- Spa
Business Facilities
- Meeting facilities
- Business center
Nearby Facilities
- Souvenir shop
- Grocery
Transportation
- Valet parking (surcharge)
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Fives Downtown Hotel - Curio Collection by Hilton
Important Note
- Fee for cooked-to-order breakfast: approximately USD 22 for adults and USD 12 for children
- Self parking fee: USD 19 per night
- Valet parking fee: USD 19 per night
- Pet fee: USD 75 per pet (varies based on length of stay)
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 2.97 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Fives Downtown Hotel - Curio Collection by Hilton | 133 |
Number of floors in The Fives Downtown Hotel - Curio Collection by Hilton | 4 |
Another facilities in The Fives Downtown Hotel - Curio Collection by Hilton | Laundry service, Tours, Wedding service, Luggage storage, Multilingual staff |
Frequently asked question in The Fives Downtown Hotel - Curio Collection by Hilton
What are available facilities at The Fives Downtown Hotel - Curio Collection by Hilton?
There are top facilites at The Fives Downtown Hotel - Curio Collection by Hilton such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Fives Downtown Hotel - Curio Collection by Hilton?
The standard check-in time at The Fives Downtown Hotel - Curio Collection by Hilton is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Fives Downtown Hotel - Curio Collection by Hilton provide breakfast?
Yes, The Fives Downtown Hotel - Curio Collection by Hilton provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Fives Downtown Hotel - Curio Collection by Hilton
8.6
Very Good
From 599 reviews
Cleanliness
9.2
Room Comfort
9.2
Service and Facilites
8.8
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Traveler Reviews The Fives Downtown Hotel - Curio Collection by Hilton
Number of reviews per page
20
40
Top reviews
Bruce
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Another great stay at the fives….
Aurelien
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
.
Thomas
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very nice hotel in fantastic location. I was not clear about what to expect regarding when housekeeping would servicing my room.
Tamar
Leisure Family
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great overall. Included breakfast
Catalina
Friends and Family
4.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The hotel is dated. We have a leakage under the toilet. It was reported but never fixed. The room had a stained sofa. Not to mention the hotel was closed by the Mexican authorities. Signs of Clausurado were all over. Although the staff did their best under the circumstances. This is not a 4 start hotel
Jeffrey Robert
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Staff and service was amazing. Room was clean and bed was super comfortable. I would stay here again!!
Alexander
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Great location!! Excellent valet.. close to everything
Joyanne
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We stayed at the Fives Downtown last week and could not have been more pleased or treated better. From our beautiful and spacious two-bedroom suite to the stunning views from the rooftop infinity pool, to the warm service we received from the staff — we loved it all.
As a family of five (husband and I and three kids) travelling to Mexico for the first time, we were anxious about whether or not the accommodations and location would suit our family, but they did. The hotel walkability is perfect walkable distance to many attractions and kid-friendly restaurants. Easy and walkable access to the ferry, the ADO Bus and taxis.
Cleaning service for our rooms was superb, and Ernesto, the GM/director of operations made sure we had everything we needed, gave us recommendations on activities for the kids, and even helped us locate one of our kid’s missing backpacks that we accidentally left in a cab. He even gave our kiddos some food pellets to feed the turtles in the hotel lobby. Nice touch!
We also want to thank Nicole, Adrian and Israel, who warmly greeted and waited on our family each morning for breakfast at the hotel restaurant (Mercatto). We honestly could not have asked for a better stay in Playa Del Carmen. Would highly recommend!!!
Read More
Lionel
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Location is great
samantha
Friends and Family
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Paid for a 2 queen room, but the room they gave us only had 1 kingsize bed and a pullout couch. The 2 queen bed was the specific reason I booked this hotel, just to be let down and told that the 2 queen be option wasn't available. Loud construction out front so it was hard to sleep in. The hotel is close to 5th ave, and a short walk to the beach.
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Jerome
Leisure Family
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The property needs a refresh; the rooms have worn furnishings.
Alexander
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
A must stay. Excellent location. Beach is literally a short block away!! Main Street with all restaurants a block away. Rooftop bar is a must. Valet was awesome.
Melody
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
I enjoy staying here. They are pretty good to me.
Jose
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great location , walking distance to everything . Hotel needs a lot of work , very noisy street
mark
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Have stayed here 10 times in the last 3 years keeps getting not as good. Stupid rules at the pool that you have to pay for section we always used as guests. No hot water for 5 out of out seven days. No welcome beverage. Just slipping. Handle broken on closet door. Shower heat kept sliding down so you can’t be under the water. I fixed it with an elastic. Try somewhere else and this is coming from someone that loved this hotel.
Read More
dennis
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Good hotel great staff. We were there for the Super Bowl and they throw a great Super Bowl party. I can highly recommend this hotel
Bradley
Leisure Family
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Great location near to 5th avenue and lots of great restaurants. Bathroom was a bit dirty upon arrival but otherwise clean. Neighbors below us were quite loud very-early in morning and poor sound absorption.
mitchell
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Staff are still great. I've stayed many times and always enjoyed my time. Unfortunately, like all properties, this one is getting tired and there appears to be no effort to keep it up.
mark
Leisure
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Elevators don’t work very well very slow.
Charlie
Leisure Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Great non-resort choice for PDC. We’ll be back.
Number of reviews per page
20
40
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