Rose Aqua Park Hotel

Overall it was a good experience. The best thing about the hotel was the staff. From reception, to porters, to cleaners, to restaurant staff, everyone were very nice, polite and helpful. We asked for our rooms to be cleaned a couple of times during our 1 week stay, they only cleaned the floors and basic surface clean of toilet. The shampoo and body wash bottles were empty on our arrival and was never refilled, despite asking a number of times. Bed sheets were tidied up but not changed during our stay. NOT GOOD. The hotel itself is in need of a serious upgrade. The restaurant, same food every morning. Gets boring after a couple of days. They definitely need a different breakfast and dinner menues at least twice a week.

Location staff and everything is good. Property not bad but needs renovation

The hotel is nice but the rooms need renovation and the Air condition is weak and does not cool the room. The minibar in the room is empty, no complementary coffee, tea or water in the room. The staff is helpful and kind.

Lovely relaxing stay food good pleasant staff I was only English person travelled on my own staff made me very welcome

Breakfast could do with something different daily its same everyday bit boring balcony room could be better toilet room has bad sliding door

I have stayed here 6 times now and never failed to disappoint. Although i would reccomend chsnging the bathroom doors from sliding doors to normal doors

There is no air conditioning in any of the common areas and the air conditioning in the rooms are basically like a fan so if visiting in summer, really think about booking here as it is extremely uncomfortable. The manager was incredibly helpful and tried everything in her power to help and resolve the issue but ultimately, over 5 days maintenance came out a minimum of 10 times to check the air con (stopped worked hours at a time) The food is repetitive- by day 2 you’ll want to eat out all the time so think carefully before booking all inclusive or at all. The staff are incredible apart from the Italian restaurant, horrible and rude in there. The hotel is understaffed but the rest of the team (bar the Italian restaurant) try their best and are very helpful and friendly. The hotel is dated and has definitely seen better days. Go early for all your meals as 30-45 min before the cut off time, they stop restocking food items (which is ridiculous in my opinion), we complained about this to not avail. They run out of cutlery and plates incredibly quickly too so you could be standing around waiting 10 minutes for a glass. Overall, the staff are brilliant but the hotel owners are clearly penny pinching and you can tell, until they invest to upgrade this hotel, I would not recommend it unfortunately - not worth the price at all

Decent hotel. Clean and conveniently located for train station and Menara Mall plus restaurants etc. Otherwise, nothing too exciting in a standard twin room.

Ok place to stay - not a four star. Tired and in need of a refurb. Works well for just a place to lay your head as not far fr centre of Marrakech and very close to train station and Mall.

The hotel is nice and the stuff very helpful

This was probably the worst hotel we have ever been to, we were discriminated against, they treated our Moroccan friends better than us (We are White English/British for reference) and they made it glaringly obvious. Just one example - we tried booking into one of the 2 restaurants all week and they kept telling us they were full, but when our Moroccan friends asked they got in the same day booking! this is NOT the only thing. The all inclusive food was repeated & honestly i think i enjoyed food from 1 of the 5 days we stayed here. The maintenance that is needed for this hotel was crazy, the slides had lost their glossy coat & every time you'd go down them you'd scrape all up your back, the aqua park pool & bar pool was falling apart, the Lino that lined the pool was coming away so you'd be stepping on bubbled up Lino floating in the pool, the pool bar DOESNT serve cocktails only the main pool, the rooms are VERY old fashioned, its all local alcohol not premium which is worrying. There ISNT 3 restaurants like they claim, there are 2 and one Snack bar. All inclusive lasts from 10 am to 5 pm at the pool bar & also the aqua park pool closes at 6pm. the main bar closes for all inclusive at 11pm, you can keep on drinking but have to pay! the slides don't constantly stay on they are on for a small majority of the day, There are honesty endless amounts i could say about this hotel. just DONT BOTHER. i have ran out of allowable characters! horrible staff & waste of money

The weather was fantastic, the hotel entertainment didnt seem to cater for English speaking guests.

The hotel is located in the new Marakech area. Easy to get taxi. Only 15 minutes from airport. Very big, nice and clean hotel. Facility is excellent, with big swimming pool and kids aqua park. About 2.5 km from Jemaa El Fna, the biggest market in Marakech. Definitely a place to go in Marakech. Old Marakech is close to Jemaa El Fna, however cannot be accessed with cars, very small alley. It is a lot better to stay in the new area. Feel safer.

It is Ok to stay, since we are on the last minute booking. We have to pay a little too high for it. The breakfast and dinner buffet are OK. The room clean but AC doesn't work. 30 minutes walk to Medina or 30 - 50 Dirham for taxi.

Amazing holiday and stay. The hotel is very well located with access (by foot) to Gueliz, Hiverage, Mall, CR7 hotel, bus station, and Jema El Fena only 50 dirham taxi away. The hotel staff were excellent, the food was unique every day and 5*, the rooms were good, the seating area is very good, the spa was good, and the pool, etc was good. Value for money this hotel is a solid 10/10.

A very good service nice peaceful

Staff very unhelpful... Rooms are boring and dated. The whole toilet was moving, it took them 4 days to move me to a room where the shower wasn't even working. Appalling

Overall the staff were friendly and the food tasted great. However, we checked in at 4pm but our room was not ready. We had to wait 30 mins for our room to be cleaned and ready for use.

I called the day before my booking to confirm that they see my reservation they told me their reception was really busy to call back in 2 hours. I call back in 2 hours they tell me to call the next day (the day of my reservation) after I already drive the 3 hours. I get there and we get to our room, the WiFi is barely coming up. It works fine downstairs but in our room doesn’t work I tell the lady at the front desk with the glasses she keeps repeating the password to me …. I told her multiple times that I already have to password and I’ve already connected. She still insists on me giving her my phone to write the correct password ? I had to call them 5 times they had to send somebody to see that I don’t have WiFi on my phone and they finally switched my room. During check out I left and I called to say I forgot all my credit cards in the room because my son plays with them and like to stick them in places so we drove back and they found my cards , except for the 2 cards 100dh inwi. Of course those they said they didn’t find . Thief’s of course . This hotel should be wayyyy cheaper than it is . $300 for 2 nights with the kind of service they have ??? I do have one nice thing to say though , Hamza by the pool is a very very nice person always checking on everybody to make sure ur okay by the pool he was great .

Not the level you expect in Marrakech. I do not recommend this hotel.