Palais de l'Ô

Staff are brilliant and friendly. Hotel rooms need to be redecorated and painted. Very worn out rooms and not as seen in pictures. Cochroach seen in room staff informed.

Worse expirience ever, no internet that was working consistantly, the staff was very rude. I booked a quad with them and they forced me to pay after i cancelled even though it was 30 mins in advance. Wouldnt advise it

This place is a peaceful oasis. It is beautifully decorated and the staff is very friendly. Wish we could’ve stayed longer!

Ambiance was amazing, they definitely deserved 💯

I am not one to write reviews o hotels good or bad but I had to speak up regarding the treatment we received at this hotel! When we arrive at the hotel, it looked nothing like the pictures. It was very outdated and clean, dirty old stained garden chair covers, and pool bed covers, the room has stunk of human faeces and the toilet and rooms were filled with flies which was disgusting. There was dust everywhere which affected my allergies a lot. When we complained regarding the smell in the rooms, and the flies. The solution was to put candles and incense, which just masked the smell, it was very choking to my nose and made the smell even worse. We did not feel comfortable staying there for the three nights we initially planned. The hotel did nothing to make us stay comfortable or alleviate the situation or move rooms. We went to speak to the staff to get a refund and leave the hotel, but the manager on the phone was a GREEDY THEIF! Even though we had the right to cancellation, and a full refund and hotel.com backed us on this, the manager still didn’t want to give us our money back and after much convincing we only paid for one night I left hotel as they were not budging. They had also wanted to upgrade us to a suites which was convenient as they I thought they did not have any rooms left in the hotel. But even the suite was still not up to standard and horrible, and we just didn’t want to stay there. Even in the reception, the curtain was ripped it was just a shambles.

Fantastic place , at times felt as though I had the place to myself. Very quiet and relaxing. It’s quite far from the centre, and I’m glad I only had 3 nights as I was solo traveler. Staff are excellent.

The property is in a very quiet location and with only 20 rooms it felt like we had the place to our selves all the time. If you are after a relaxing break and are prepared to get a taxi into the city (which is very cheap) then this is the place for you. Only issue we had is it is getting a bit tired and could do with a referb here and there, but we felt the relaxed atmosphere and friendly staff more than outweighed this. We will be going back.

Shocking experience. Definitely not a 5 star hotel. More like a 2-3 star. We stayed 3 hours and booked another hotel. When we asked for a refund they refused and instead offered complimentary stay at one of their other properties which is not very helpful as we will not be returning to Morocco. I would not recommend anyone to stay there.

The hotel was amazing the pictures do not lie I will definitely love to come back again

The Swimming pool was good, “not” a 5 Star Hotel; but a average 3 Star Hotel, It’s to far from the Centre and not much of a choice of Transport etc

Terrible experience!! Booked this place for the kids pool and as it said it was family friendly...kids pool was empty, with an open drain in the bottom and uplifting tiles!! Main pool was too cold and deep for my toddler. Disaster for us!! To make things worse, the door handle in our bathroom was broken, when giving our son a bath before bed on night 1, he closed the door, locking all of us in the bathroom!!! It was terrifying - no phone, no windows and hotel was practically empty so no real chance of people hearing us calling for help! My husband had to break the door down to get us out, we were locked in for 30-40mins before we decided this was our last option (bear in mind we had an 18month old in the bathroom with us too!). We told hotel we needed to cancel our reservation and need our money back as they took full payment on arrival, they refused and also charged us for the damage to the door even though it was their maintenance problem that the handle was broken! At this stage we were so upset that our holiday was being ruined we just had to leave so paid a lot of money for another hotel in hopes of salvaging the remainder of our holiday! Will NOT be back!!!

My partner and I stayed here for three days during the final leg of our Morocco trip. The hotel itself is truly a gem, hidden away from the hustle and bustle of the city. It has a beautiful aesthetic, staff was incredibly attentive and helpful in meeting our daily needs. They offer a beautiful breakfast spread at 8am every morning with a ton of fruits, pastries, cheeses, vegetables and the usual coffee/tea/water. We had dinner and lunch once, my partner loved the chicken dishes and I was able to have some great vegetarian options. The hotel is a 300 dirham ride from the airport. When you arrive in Marrakech Menara airport, the taxi line can be extremely hectic so be firm and head to the back of the line. Hotel coordinated transportation to Jardin Majorelle/Medina for 100 dirham each way. The driver was amazing, car exceptionally clean and learned a lot about the country through him. Overall, wonderful way to end our busy travels with some R&R! Highly recommend for couples! Thank you so much to the incredible staff! They even let us extend our stay for no additional charge since our flight didn’t leave until 8pm. You are an asset to the hotel and I hope you are recognized accordingly!

Hotel is in the middle of nowhere, costs 300 dirham to get to medina (and back). The bed was super comfy, bathroom was great but it lacked amenities such as shampoo, conditioner like a normal 5 start hotel would have. Also very small - only about 10 rooms available. Not many staff working so it was difficult to get hold of them - booked a hammam for 12 the lady came at 1:30 and even then started walking in and out. Other than that the actual scrub was great. Also housekeeping broke our door handle so we had to stay in our room until he fixed on a new handle. They moved us to one of their Riads in Medina for half of our stay - NEVER AGAIN. That was a whole story in itself. Guys please if you’re not travelling in large groups or with a man stay away from the Riad - it is literally inside the souks

We arrived and they showed us to a double room, we had booked a room with 1x double bed and 1x single as travelling with my daughter. They then tok us to a small twin bed room, after complaint took us to the room we had booked (3ŕd time lucky). They then informed us that we were the only guests and that the restraunt was closed. Marracech centre about 5 milè away, we had a car so was ok. No reception desk after 5.00pm, no staff except guy opening outside gate, unable to even get tea or coffee. Hotel building was good and clean, but without any staff the service didn't even aspire to poor, it was non existent. Had 2 x beers from the room mini bar in the evening (no option for any other drink in the whole hotel as bar and kitchen not available). Charged 130mdh for the drinks the following day at checkout. I wish the hotel had let us know that non of the facilities, services (staff) food or drinks would be available beforehand. Daughter Type 1 diabetic so this is very much an issue for us. We paid over 100 Euro for a night in a 5 star hotel, with no services and facilities available to us. We were ripped off. The plus point was that they had good secure parking. The breakfast in the morning managed to scrape into the ok category. We are travelling around Marocco, my advice is to use small independant , family run b&b / guesthouse, every one so far has been excellent, and a third of the cost of the Palais de l'O.

Lovely hotel with beautiful garden & pool. Serene & relaxing if you like a peaceful setting some distance from Marrakech (25 minutes away). The distance means reliance on taxis although we had a car.Good quality breakfast & very helpful staff.Small improvements could be made... a kettle in the room would have been good & outside cushions a bit shabby & need replacing.We would return here.

Amazing place! Will be back! X

Beautiful, quiet, and clean facilities, although very far from everything in Marrakech it was a very peaceful escape

The hotel was nice however I had to pay for 4 nights even though I stayed 3 nights and wasn't issued a refund. Also the taxi prices were jacked up by the people they called to drive us.

Outside area, pool and rooms are great however, there are some basic things that really need some love and attention. Particularly the furniture inside the dining room and just outside, plus the terraces off the rooms. There was a cushion on our terrace that was literally black which I had to ask several times to be removed. The wifi when it worked was ok, but during our stay it went down for two days - perhaps not the hotels fault but it was a pain nonetheless. TV's in the room made a strange whirring noise when on, also not great if you're from English speaking as all we had was BBC news to watch the whole time. For a hotel that's on its own in the middle of nowhere, you rely on TV and wifi so we felt quite limited in what we could do in the evening. Food choices on the menu were limited, particularly for lunch. Breakfast was ok but it was exactly the same thing every day for 5 days, would be better if they mixed it up and alternated. On the plus side, I would say dinner was very good. We did enjoy our stay as it was very relaxing which is what we were looking for however we wouldn't go back to this hotel sadly.

The property is beautiful - both inside and out. Incredibly quiet and peaceful. The staff went out of their way around meal times - we arrived late and they kept the kitchen open. Likewise we overslept one day but will were given breakfast. Overall, think very charming rather than upscale Vegas hotel. Bear in mind it's about a 20 minute taxi ride into the Medina area. So this is prefect for somewhere to really relax with the odd journey out.