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- Hotel in Urban Lounge Sleepery, SureStay Collection by BW
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Urban Lounge Sleepery, SureStay Collection by BW
Hotels
8.0
/10
Very Good
67 reviews
What Guests Say About Their Stay
Yvan Romi
10.0
/ 10
Everything was really good for the price and location, staff and utilities were great. Just unfortunate on the first night had neighbours that were very loud up until 12am, the rooms not really soundproof but other than that everything was great.
Sharon
10.0
/ 10
I cannot fault anything with regard to my stay. The moment I walked into reception Zaria was warm friendly and welcoming.
My room was clean.
The bed was super comfortable
The shower ran a perfect temperature.
Prasaad couldn't do enough when I needed assistance.
To top it off the Thermal pool was the absolute finish to a wonderful stay. I will be back Ty 😊
Natalie
10.0
/ 10
Was fantastic. We were in the penthouse. You can cast Netflix into the tv and choose any movie you like for the kids to watch and enjoy. We received complimentary drinks. The rooms was spacious and there were lots of beds for each family member. The pool and spa were amazing options to have at hand and there’s a meat lover grill next door! Brisket was delicious!
In the Area
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1286 Arawa St, Rotorua District, Bay of Plenty, New Zealand, 3010
Main Facilities
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Swimming Pool
WiFi
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Available Room Types in Urban Lounge Sleepery, SureStay Collection by BW
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Urban Lounge Sleepery, SureStay Collection by BW Address: Map & Location
1286 Arawa St, Rotorua District, Bay of Plenty, New Zealand, 3010
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Discover More About Urban Lounge Sleepery, SureStay Collection by BW
Location
Staying at Urban Lounge Sleepery, SureStay Collection by BW is a good choice when you are visiting Rotorua District.
About Urban Lounge Sleepery, SureStay Collection by BW
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
With all facilities offered, Urban Lounge Sleepery, SureStay Collection by BW is the right place to stay.
All facilities in Urban Lounge Sleepery, SureStay Collection by BW
Others
General
- Parking
- Parking (surcharge)
Public Facilities
- Others
- Smoke-free area
Hotel Services
- Express check-out
- Front desk
Things to Do
- Outdoor pool
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Accommodation Policy & General Information in Urban Lounge Sleepery, SureStay Collection by BW
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for to-go breakfast: approximately NZD 15.00 per person
- Uncovered self parking fee: NZD 10 per night
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Credit card charges are subject to a surcharge of 2.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open daily from 9:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details. The front desk is staffed during limited hours. Guests are required to download the property's U Hotel Group mobile app before check-in.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 22:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, WiFi |
Check-In / Check-Out Time | From 14:00 - 22:00 - to 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Urban Lounge Sleepery, SureStay Collection by BW | 32 |
Another facilities in Urban Lounge Sleepery, SureStay Collection by BW | Parking, Parking (surcharge), Others, Smoke-free area, Express check-out |
Frequently asked question in Urban Lounge Sleepery, SureStay Collection by BW
What are available facilities at Urban Lounge Sleepery, SureStay Collection by BW?
There are top facilites at Urban Lounge Sleepery, SureStay Collection by BW such as Swimming Pool, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Urban Lounge Sleepery, SureStay Collection by BW?
Check-in time at Urban Lounge Sleepery, SureStay Collection by BW is staring from 14:00 - 22:00 while the latest check-out time is at before Before 10:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Urban Lounge Sleepery, SureStay Collection by BW provide breakfast?
Yes, Urban Lounge Sleepery, SureStay Collection by BW provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Urban Lounge Sleepery, SureStay Collection by BW?
Urban Lounge Sleepery, SureStay Collection by BW is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at Urban Lounge Sleepery, SureStay Collection by BW?
Urban Lounge Sleepery, SureStay Collection by BW has 32 rooms in total.
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More Reviews from Other Guests in Urban Lounge Sleepery, SureStay Collection by BW
8.0
Very Good
From 67 reviews
Cleanliness
8.6
Room Comfort
8.6
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Urban Lounge Sleepery, SureStay Collection by BW
Number of reviews per page
20
40
Top reviews
Rita
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Like swimming pool
Martin
Leisure
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Nice staff, but the guest don't know to speek quiet
Joshua
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
This property was a hit with my family. Fresh, mondern, funky.
Sarah
Leisure Family
6.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Facilities were ok, bed was comfortable but just the noise traveled, 9:30pm there were a bunch of people in the pool, running up & down the hall, no sense of respect for the noise. Could hear the people in the above room stomping on the floor. Just annoying when you have a sports tournament and needed rest but the noise was constant.
Read More
Janice
Leisure
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It was good value for money. The spa-warm swimming pool was excellent.
shane
Business
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The room was nice and tidy.
Yvan Romi
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Everything was really good for the price and location, staff and utilities were great. Just unfortunate on the first night had neighbours that were very loud up until 12am, the rooms not really soundproof but other than that everything was great.
Sharon
Business and Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
I cannot fault anything with regard to my stay. The moment I walked into reception Zaria was warm friendly and welcoming.
My room was clean.
The bed was super comfortable
The shower ran a perfect temperature.
Prasaad couldn't do enough when I needed assistance.
To top it off the Thermal pool was the absolute finish to a wonderful stay. I will be back Ty 😊
Read More
Rodrigo
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
The overall structure is very good. Clean and tidy room. The common kitchen could be more clean and well maintained.
Natalie
Leisure Family
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Was fantastic. We were in the penthouse. You can cast Netflix into the tv and choose any movie you like for the kids to watch and enjoy. We received complimentary drinks. The rooms was spacious and there were lots of beds for each family member. The pool and spa were amazing options to have at hand and there’s a meat lover grill next door! Brisket was delicious!
Read More
Madeleine
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Great stay in an ensuite room, bright and clean and ideal for travelling around Rotorua. Laundry and EV charging was extremely helpful!
Garrett
Leisure
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Great for a quick stay. Wish I stayed longer
Nycki
Leisure
2.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
What a joke, booking confirmation didn’t have required details to check in. Phone calls to get assistance were terminated repeatedly.
Rubbish in the room and a fridge that didn’t work, extremely disappointed
Emma
Leisure Family
8.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Perfect location in the centre of town. We could walk to Eat Street and all the resturants within a few minutes. Beds were comfortable and staff very helpful. Keep in mind that there are no lifts, so if you end up on the top floors, you will be doing lots of stairs to get anywhere. Particularly annoying if you have large baggage or prams etc with you that you will need to carry up and down. We stayed on the first floor so it wasnt really an issue for us. They have a large communal kitchen on the first floor that you can use if your room doesnt have a kitchen, which was super handy. Overall, very happy with our stay and would stay there again. Very good value for money.
Read More
Tui
6.0
/10
Reviewed 40 week(s) ago
Hotels.com verified review
It was okay, I was visiting family and book a last minute stay in Rotorua. The rooms were mid and the access is confusing. You gotta download an app to get your key which is annoying cause you’ll just delete when done. It’s like a college dorm hallway set up which a common kitchen. Won’t stay again but I see what they’re going for it works but if you want a hotel hotel this ain’t it.
Read More
Kate
Leisure
8.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Very easy check in. Good location and walking distance to restaurants and cafes! Swimming pool was clean and warm. Only downside was other people staying here were quite loud but that is out of the accommodations control. Overall I really enjoyed staying here!
Trong Anh
Leisure Family
8.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Generally is good
Natassia
Leisure Family
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
The most friendly Prasad helped me with check in. This place is a gem. Clean linnen. Awesome vibe. Not one negative thing about this place.
Yuncheng
Leisure with Children
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Friendly staff, well maintained property
Anjani
4.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
The manager is very helpfull, but the mattress need to replace, had sevior back pain.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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8.0
Very Good
From 67 reviews
Cleanliness
8.6
Room Comfort
8.6
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Urban Lounge Sleepery, SureStay Collection by BW
Number of reviews per page
20
40
Top reviews
Rita
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Like swimming pool
Martin
Leisure
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Nice staff, but the guest don't know to speek quiet
Joshua
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
This property was a hit with my family. Fresh, mondern, funky.
Sarah
Leisure Family
6.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Facilities were ok, bed was comfortable but just the noise traveled, 9:30pm there were a bunch of people in the pool, running up & down the hall, no sense of respect for the noise. Could hear the people in the above room stomping on the floor. Just annoying when you have a sports tournament and needed rest but the noise was constant.
Read More
Janice
Leisure
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It was good value for money. The spa-warm swimming pool was excellent.
shane
Business
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The room was nice and tidy.
Yvan Romi
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Everything was really good for the price and location, staff and utilities were great. Just unfortunate on the first night had neighbours that were very loud up until 12am, the rooms not really soundproof but other than that everything was great.
Sharon
Business and Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
I cannot fault anything with regard to my stay. The moment I walked into reception Zaria was warm friendly and welcoming.
My room was clean.
The bed was super comfortable
The shower ran a perfect temperature.
Prasaad couldn't do enough when I needed assistance.
To top it off the Thermal pool was the absolute finish to a wonderful stay. I will be back Ty 😊
Read More
Rodrigo
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
The overall structure is very good. Clean and tidy room. The common kitchen could be more clean and well maintained.
Natalie
Leisure Family
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Was fantastic. We were in the penthouse. You can cast Netflix into the tv and choose any movie you like for the kids to watch and enjoy. We received complimentary drinks. The rooms was spacious and there were lots of beds for each family member. The pool and spa were amazing options to have at hand and there’s a meat lover grill next door! Brisket was delicious!
Read More
Madeleine
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Great stay in an ensuite room, bright and clean and ideal for travelling around Rotorua. Laundry and EV charging was extremely helpful!
Garrett
Leisure
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Great for a quick stay. Wish I stayed longer
Nycki
Leisure
2.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
What a joke, booking confirmation didn’t have required details to check in. Phone calls to get assistance were terminated repeatedly.
Rubbish in the room and a fridge that didn’t work, extremely disappointed
Emma
Leisure Family
8.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Perfect location in the centre of town. We could walk to Eat Street and all the resturants within a few minutes. Beds were comfortable and staff very helpful. Keep in mind that there are no lifts, so if you end up on the top floors, you will be doing lots of stairs to get anywhere. Particularly annoying if you have large baggage or prams etc with you that you will need to carry up and down. We stayed on the first floor so it wasnt really an issue for us. They have a large communal kitchen on the first floor that you can use if your room doesnt have a kitchen, which was super handy. Overall, very happy with our stay and would stay there again. Very good value for money.
Read More
Tui
6.0
/10
Reviewed 40 week(s) ago
Hotels.com verified review
It was okay, I was visiting family and book a last minute stay in Rotorua. The rooms were mid and the access is confusing. You gotta download an app to get your key which is annoying cause you’ll just delete when done. It’s like a college dorm hallway set up which a common kitchen. Won’t stay again but I see what they’re going for it works but if you want a hotel hotel this ain’t it.
Read More
Kate
Leisure
8.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Very easy check in. Good location and walking distance to restaurants and cafes! Swimming pool was clean and warm. Only downside was other people staying here were quite loud but that is out of the accommodations control. Overall I really enjoyed staying here!
Trong Anh
Leisure Family
8.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Generally is good
Natassia
Leisure Family
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
The most friendly Prasad helped me with check in. This place is a gem. Clean linnen. Awesome vibe. Not one negative thing about this place.
Yuncheng
Leisure with Children
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Friendly staff, well maintained property
Anjani
4.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
The manager is very helpfull, but the mattress need to replace, had sevior back pain.
Number of reviews per page
20
40