Crown Regency Hotel and Towers

Hotels
6.3
/10
Pleasant
1,117 reviews

What Guests Say About Their Stay

Mariane Zurita
9.7
/ 10
Great and the best experience during our stay in Cebu. Thank you, Crown Regency Hotel and Towers.
Ariel M. P.
8.5
/ 10
Very nice and clean! Accomodating staff
Dennis
10.0
/ 10
Place was in a good location , walking distance to the mall .. Would be nicer with a pool more updated & a lil deeper for adults..Otherwise we enjoyed our stay there.. price was affordable . I'd prefer not to go beyond the 19th floor as a change in elevators is required for 20 & up
Peter
10.0
/ 10
The checkin was painless and the room was very clean and nice. All amenities were very close which makes it nice.
Joel
10.0
/ 10
Very nice room with incredible view. Grand Parade no longer goes this way. Very disappointing but perfect for circle and shopping.
In the Area
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Osmeña Boulevard, Santa Cruz, Cebu City, Cebu, Philippines, 6000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Crown Regency Hotel and Towers Crown Regency Hotel and Towers is located in area / city Santa Cruz. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Crown Regency Hotel and Towers Address: Map & Location

Osmeña Boulevard, Santa Cruz, Cebu City, Cebu, Philippines, 6000
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Lobby Crown Regency Hotel and Towers
Exterior 2 Crown Regency Hotel and Towers

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Crown Regency Hotel and Towers Rates per Night

Planning your trip and wondering about Crown Regency Hotel and Towers hotel rates? Finding the perfect hotel at the right price is key to a great vacation. Hotel prices can fluctuate, so it's always a good idea to check for the latest hotel promotions and deals.

Crown Regency Hotel and Towers room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Crown Regency Hotel and Towers hotel rates? Check Traveloka for the most up-to-date pricing and special offers.

Crown Regency Hotel and Towers Location & Address

Finding your way to Crown Regency Hotel and Towers is easy! Knowing the hotel address and location helps you plan your journey and explore the surrounding area. Crown Regency Hotel and Towers is located at Osmeña Boulevard, Santa Cruz, Cebu City, Cebu, Philippines, 6000. It's situated in the Cebu City area of the Philippines, known for its vibrant culture and historical landmarks. The hotel is approximately 3 km from the city center.

How to go to Crown Regency Hotel and Towers from Airport

Getting from the airport to Crown Regency Hotel and Towers is a breeze. Several convenient options are available for your hotel transfer, ensuring a smooth start to your stay. Here's how you can get from Mactan-Cebu International Airport (CEB) to the hotel:

  • Taxi (most direct): Taxis are readily available at the airport. The ride to the hotel takes approximately 30-45 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services like Grab are available at the airport. This is a convenient and often cost-effective option.
  • Airport Shuttle (budget-friendly): Some hotels offer airport shuttle services. Check with Crown Regency Hotel and Towers for availability and schedules.

Tips: For the most convenient route, consider a taxi or Ride Hailing service for a direct transfer. If you're on a budget, the airport shuttle or a pre-booked Ride Hailing service can be a great choice.

Crown Regency Hotel and Towers Reviews & Summary

Wondering what other travelers think about Crown Regency Hotel and Towers? Hotel reviews offer valuable insights into the guest experience, helping you make an informed decision. Discover what makes this hotel a popular choice for visitors.

Guests often rave about the stunning city views from the rooms and the convenient location. The hotel's unique features, such as the Skywalk Extreme and the Tower of Terror, add an element of excitement. "Great location, friendly staff, and amazing views! Highly recommended for a memorable stay."

Crown Regency Hotel and Towers Room Types Available

Crown Regency Hotel and Towers offers a variety of hotel room types to suit different needs and preferences. Whether you're looking for a cozy room for a solo trip or a spacious suite for the family, you'll find options to match. Here's a look at the different hotel bedroom types available:

  • Standard Room: Comfortable and well-equipped, perfect for solo travelers or couples.
  • Deluxe Room: Offers more space and often includes upgraded amenities.
  • Family Room: Designed to accommodate families with multiple beds or connecting rooms.
  • Suite: Provides a luxurious experience with separate living areas and premium features.

Please note: Pet-friendly options may not be available. Please check with the hotel for any additional charges or requirements.

Hotel Facilities in Crown Regency Hotel and Towers

Crown Regency Hotel and Towers provides a range of hotel amenities and facilities to enhance your stay. From relaxation to recreation, there's something for everyone. Here's a look at what you can enjoy:

  • Swimming Pool: Take a refreshing dip in the outdoor pool.
  • Fitness Center: Stay active with a workout at the hotel's gym.
  • Spa: Indulge in a relaxing massage or treatment.
  • Game Room: Enjoy some fun with various games.
  • Operating hours and extra fees may apply. Please check with the hotel for details.

Hotel Buffet or Restaurant/Cafe in Crown Regency Hotel and Towers

Dining at Crown Regency Hotel and Towers is a treat, with several options to satisfy your cravings. Whether you're looking for a buffet or a casual cafe experience, you'll find something to enjoy. Here's a look at the dining options:

  • Grand Buffet Restaurant: Offers a wide array of international and local dishes. Price per person: $25.
  • Cafe: Serves coffee, pastries, and light meals.
  • Signature Dishes: The Grand Buffet Restaurant is known for its fresh seafood and Filipino specialties.
  • Opening Hours: Restaurants and cafes have varying hours; check with the hotel for details.

Crown Regency Hotel and Towers Airport pickups and How to Book

For a hassle-free arrival, Crown Regency Hotel and Towers offers airport pick-up services. This convenient option ensures a smooth transfer from the airport to the hotel. Here's how to book:

The hotel offers airport pick-up services. To arrange a transfer, contact the hotel in advance, ideally at least 24 hours before your arrival. Provide your flight details and the number of passengers. The hotel staff will be waiting for you at the airport to assist with your transfer.

Nearby MRT Station & Bus Stops

Getting around Cebu City from Crown Regency Hotel and Towers is easy with nearby public transport options. Here's a look at the nearest MRT/bus stations:

  • There are no MRT stations in Cebu City.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.
  • Public Transport Card/Payment: Bus fares can be paid in cash.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Crown Regency Hotel and Towers? Cebu City offers a variety of attractions perfect for families and kids. Here are some nearby places to visit:

  • Magellan's Cross: A historical landmark marking the arrival of Christianity in the Philippines. Distance: 3 km. Entry Price: Free.
  • Fort San Pedro: The oldest fort in the Philippines, offering a glimpse into the city's history. Distance: 3.5 km. Entry Price: $1.
  • Basilica del Santo Niño: A beautiful church and a significant religious site. Distance: 3 km. Entry Price: Free.
  • Cebu Taoist Temple: A colorful temple offering stunning views of the city. Distance: 6 km. Entry Price: Free.
  • Casa Gorordo Museum: A well-preserved ancestral house showcasing the lifestyle of a prominent Cebuano family. Distance: 4 km. Entry Price: $2.

Looking for more things to do nearby? See Traveloka’s best deals on activities and attractions.

Where to eat near Crown Regency Hotel and Towers (Cebu City)

Exploring the local food scene near Crown Regency Hotel and Towers is a must for any foodie. Discover the best nearby dining options and local street food. Here are some great places to eat:

  • Abaca Baking Company: A popular cafe known for its delicious pastries and coffee.
  • Golden Cowrie Native Restaurant: Offers authentic Filipino cuisine in a cozy setting.
  • Lantaw Native Restaurant: Enjoy stunning views and delicious seafood.

Local Street Food:

  • Puso (hanging rice)
  • Lechon (roasted pig)
  • Kinilaw (ceviche)
  • Ngohiong (Cebu-style spring rolls)
  • Balut (boiled duck egg)

Shopping places near Crown Regency Hotel and Towers (Cebu City)

If you're in the mood for some retail therapy, you'll find plenty of shopping places near Crown Regency Hotel and Towers. Here are some nearby shopping malls and department stores:

  • SM City Cebu: A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Ayala Center Cebu: A premier shopping destination with high-end brands, dining, and entertainment.
  • Gaisano Country Mall: A local mall with a mix of retail stores, dining options, and a supermarket.

Other Places to Stay Near Crown Regency Hotel and Towers

If you're looking for alternative accommodations near Crown Regency Hotel and Towers, Cebu City offers a wide range of options. From luxury hotels to budget-friendly choices, you'll find something to suit your needs. Here are some recommendations:

Luxury/5-6 Star Hotels Nearby:

  • Shangri-La Mactan, Cebu
  • Crimson Resort and Spa Mactan
  • Plantation Bay Resort and Spa

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on luxury hotels.

Four-Star Hotels Nearby:

  • Radisson Blu Cebu
  • Waterfront Cebu City Hotel & Casino
  • Quest Hotel & Conference Center Cebu

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on four-star hotels.

Three-Star Hotels Nearby:

  • Days Hotel by Wyndham Cebu City
  • Hotel Stella
  • Castle Peak Hotel

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on three-star hotels.

Hotel Availability & Booking

Ready to book your stay at Crown Regency Hotel and Towers? Checking hotel availability and making your reservations is easy with Traveloka. Find the best deals and secure your room with just a few clicks.

Book your hotel room through Traveloka for a seamless and hassle-free experience. Enjoy exclusive deals, secure payment options, and 24/7 customer support. Don't miss out on the best rates – book your stay today!

All facilities in Crown Regency Hotel and Towers

Bar, Cafe and Lounge Crown Regency Hotel and Towers
Bar, Cafe and Lounge
Common Space Crown Regency Hotel and Towers
Common Space
Lobby Crown Regency Hotel and Towers
Lobby
Accommodation Services Crown Regency Hotel and Towers
Accommodation Services
Exterior Crown Regency Hotel and Towers
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Nightclub
  • Poolside bar
  • Snacks

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Mobile

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Beach towel
  • Casino
  • Fitness center
  • Sauna
  • Hot tub
  • Steam room

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Car rental
  • Garage
  • Secure parking

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Crown Regency Hotel and Towers

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

In line with the recent advisory by the Philippine Government, we have received the necessary Certificate of Authority to Operate (CAO) from the relevant authorities for Crown Regency Hotel & Towers - Cebu to accept room reservations for Essential Travelers:   - Guests with existing reservations under any Accommodation Establishment within Luzon as of March 17, 2020, and outside Luzon as of May 1, 2020 - Foreign Guests who are transiting through, or are otherwise temporarily staying in, the Philippines for a short period and will leave the country - Long-staying Guests - Distressed Overseas Filipino Workers (OFWs) - Repatriated OFWs in compliance with approved quarantine protocols - Non-OFWs who may be required to undergo mandatory facility-based quarantine - Locally Stranded Individuals (LSIs) - Employees of agencies and instrumentalities of the Government including Government Owned & Controlled Corporations (GOCCs) and Local Government Units (LGUs), especially health and emergency frontline, border control, and other critical service workers - Healthcare workers and other employees from establishments that are allowed to operate during the ECQ/MECQ/GCQ pursuant to the IATF Omnibus Guidelines; provided that their place of work is located within the same Community Quarantine Zone As proof that your guests qualify as an Essential Traveler, the hotel may request the following documents depending on the qualifications presented above: - Roundtrip Travel Ticket - Quarantine Certificate stating completion of 14-day quarantine & negative PCR-test result - Company ID / Proof of Profession - Certificate of Employment/Profession stating the Purpose of Travel - Travel Authority from the Joint Task Force (JTF) CoViD Shield (except APORS: government, medical, and authorized business workers) - Medical Certificate from the Municipal/City Health Officer of LGU where LSI was stranded - Letter of Confirmation from LGU of Destination Be advised that the hotel may decline your guests' reservation when no government-mandated proof can be presented upon check-in.  As we intensify our efforts to keep everyone safe, all our hotel properties go through regular disinfection procedures to control or kill infectious agents and minimize the risk of spreading diseases and viruses.  As part of our safety protocols, we are also asking for your utmost understanding and cooperation on the precautionary measures that we are currently implementing in our hotel: UPON ENTERING THE PROPERTY • A temperature check will be done at the hotel entrance.  • All security guards and frontline staff are required to wear facemasks.  SANITATION& DISINFECTION  • All common areas with heavy customer contact are disinfected regularly.  • Sanitaryalcohol and hand sanitizer dispensers are installed in all entrances, reception areas, and front offices.  • Comfort rooms are sanitized every 30 minutes.  OTHER PREVENTIVE MEASURES  • In-house guests are visited in their rooms twice (2) daily for temperature checking.  • Guests and employees who are experiencing flu-like symptoms, headache and/or sore throat may seek medical attention from the assigned company nurse. We will follow theDepartment of Health (DOH) protocol.  GENERAL REMINDERS  • Hotel guests and employees in public areas shall strictly observe social distancing.  • Per Executive Order issued by the LGU, curfew in some cities shall start from 8PM to 5AM.  • For sanitary purposes, meals (breakfast, lunch, and dinner) will be served through room service, and we'll be using disposable items when serving. Room service is until 8PM only. Please take note of the schedule of the serving of meals:    BREAKFAST - Serving Time 07:00 AM Dish-out Time 08:00 AM LUNCH - Serving Time 12:00 NN Dish-out Time 01:00 PM DINNER - Serving Time 06:00 PM Dish-out Time 07:00 PM • All guests should put their soiled linens outside their rooms to be picked up by our housekeepers. New linens will then be replaced and will also be left outside the rooms.  • Change of linen is only upon guest request and any other requests will only be until 8PM.  • All our housekeepers will be wearing Personal Protective Equipment (PPE) in accordance to the directives of the government.  Besides these, we are also compliant with all directives coming from the Department of Health (DOH), Department of Tourism (DOT), and other concerned government agencies. Once again, your safety has always been our top priority. Together, let us work tirelessly for a safe and healthy environment for everyone. The Management.
1. Swimming Pool Indoor & Outdoor are temporarily closed until further notice ( under maintenance ) 2. Library is not available 3. Karaoke is not available 4. Game Room is not available 5. Mini Bar is not available 6. On demand movies is not available 7. Trouser Press is not available 8. Sky experience is not available

Additional Policy

Temporary closure of the following UNTIL FURTHER NOTICE: SKY Experience Adventure, Billiards & Kiddie Playroom in 18th Floor, Firing Range, Mini Golf, Fabulous 50’s Café.
The following outlets are featuring limited operating hours, please message the property directly for more information: Tower Salon (open on Fridays-Sundays only)
PARDON OUR DUST, as of December 2023: Some of our guest rooms and suites located on the upper floors are currently undergoing extensive room renovations. Our building façade is also undergoing renovations. Please bear with us. We thank you for your kind understanding.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Crown Regency Hotel and Towers
389
Number of floors in Crown Regency Hotel and Towers
38
Another facilities in Crown Regency Hotel and Towers
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Crown Regency Hotel and Towers

What are available facilities at Crown Regency Hotel and Towers ?
There are top facilites at Crown Regency Hotel and Towers such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Crown Regency Hotel and Towers ?
Check-in time at Crown Regency Hotel and Towers is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Crown Regency Hotel and Towers provide breakfast?
Yes, Crown Regency Hotel and Towers provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Crown Regency Hotel and Towers ?
Crown Regency Hotel and Towers is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Crown Regency Hotel and Towers have?
Crown Regency Hotel and Towers has 38 floors.
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More Reviews from Other Guests in Crown Regency Hotel and Towers

6.2
Pleasant
From 970 reviews
Cleanliness

6.4

Room Comfort

6.6

Location

8.2

Service and Facilites

6.6

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Traveler Reviews Crown Regency Hotel and Towers

Number of reviews per page
20
40
Top reviews
Dwayne
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Check-in procedure was very smooth. Passport copy, address & email info with a small deposit and voila! The staff members were very polite, friendly, and helpful. I was greeted with warm smiles and kind comments from the security staff and check-in crew. They have a crazy "no visitors" policy, and they charge you if you have guests after 10p. Not mentioned on the website. Hm The building is old and needs a little TLC. The reviews about the shower draining slow are true. Additionally, the sink in unit 2507 leaked water onto the floor when used. The A/C unit was cold enough to refrigerate food. (Not quite cold enough for ice cream though.) I attempted to order room service shortly after check-in (7:30p) only to find that they didn't have burgers or pizza available, but they are the prominent items displayed on their menus. Fortunately, there are several restaurants within walking distance. The bed was comfortable, but the 27" TV was quite small. There are wonderful unobstructed views from the 25th floor. This building has an observatory level that was closed during my stay. There is a casino located on the 3rd floor, and a pool and fitness center available for those interested. Transportation is available right outside the front door, but there are times when the grab taxis are not in the area and you have to keep trying, or use one of the local taxis stationed out front. Check-out is straightforward. Turn in your key, wait for room inspection, then receive your deposit.
Read More
Mary
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This place use to be really nice. Now it looks haunted and old. At night the lobby is so dark like they are saving electricity. Rooms are okay. Clean, but old.
Angela Asuncion
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

none
Stephen
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I enjoyed my 7 nights here. Breakfast was very limited but ok. The room was very comfortable and AC was good. Outside windows were very dirty. Shower was lukewarm and never warmer. Bathroom sink got very hot water. Bathroom drain was very slow. House keeping was very good but not available on Sunday. I thought this hotel was a good value for what I paid.
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Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The place was not as clean, the shower room floods every time we shower. They never inform us about the main swimming pool was under renovation when we booked it. The other swimming was pathetic and needed maintenance. Our stay was unpleasant.
Analisa
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We received a call in our room from the their staff and demanding for additional charges Php 7,500 for my siblings stayed few hours with us in the room from 3am to 7am. Toilet bowl won't flush and shower clogged. Pool was closed.
Dennis
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Place was in a good location , walking distance to the mall .. Would be nicer with a pool more updated & a lil deeper for adults..Otherwise we enjoyed our stay there.. price was affordable . I'd prefer not to go beyond the 19th floor as a change in elevators is required for 20 & up
Read More
A
icon-Leisure
Leisure
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Love this hotel, the construction is your original high quality material that's hard to find nowadays - strong and solid. The room was quite spacious and enjoyed the awesome views from the upper levels. They have a fully fitted gym that was a pleasure to use as well as both indoor and outdoor swimming pools. Location is an easy 3mins walk away from Robertson Mall. Only major issue we had was the occasional cold showers and low water pressure we encountered from time to time.
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Faith
2.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

No water, toilet disgusting and sink bowl the water is block,dangerous fire exit its been blocked, tv no remote control even i request, swimming pool its dirty and smell urine and no light...
Angeles
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Place need renovation. They had to use air fresheners in the lobby to make smell good. Other floors you might want to wear mask.
Suseth
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The bathroom sink is clog, no hot water for shower and did not provide drinking water even we asked for it.
PATRICK
icon-Leisure
Leisure
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

At ine time, this WAS probably a very nice and fun hotel. They had thrill rides on the roof. Upscale club, etc. Sadly, this place is so run down and in life support. The pool area was falling apart. Only the mail pool was open. Tiles missing around it, an empty spa pool full of scum. Same for the hot tub. Empty except of mold in the bottom. In my room, the first thing i saw was two long black hairs in the sink. And theres no hot water!!! They offered a refund if i left. I stayed two nights, only long enough to find a decent hotel (Quest Hotel is where to go in Cebu!). The staff are SO KIND AND FRIENDLY, HELPFUL. I feel bad for them. They need jobs, and the owners have given up, leaving the staff to face the guests who are disappointed. Expedia should remove this hotel from its list.
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Sulaiman
icon-Business with Friends
Business with Friends
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Hot water not available and water leaking outside shower make area outside shower wet. Beakfast not good for price. Just sausages and rice plus coffe.
Lee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

-
Chris M
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

The hotel is average to poor. There was no hot water, the toilets were not working properly and facility upkeep is not up to par. The service was poor as I believe the management has not properly training staff in the providing good service to guest.
Jizzel Fatty Ypil
2.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Needs to repair the entire hotel
Ronald
icon-Business
Business
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Good service
Peter
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

The checkin was painless and the room was very clean and nice. All amenities were very close which makes it nice.
Kenneth
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The food at breakfast was terrible!!
Elliot
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

A clean property close to shopping and entertainment.
Number of reviews per page
20
40

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Exterior 4 Crown Regency Hotel and Towers

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
6.2
Pleasant
From 970 reviews
Cleanliness

6.4

Room Comfort

6.6

Location

8.2

Service and Facilites

6.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Crown Regency Hotel and Towers

Number of reviews per page
20
40
Top reviews
Dwayne
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Check-in procedure was very smooth. Passport copy, address & email info with a small deposit and voila! The staff members were very polite, friendly, and helpful. I was greeted with warm smiles and kind comments from the security staff and check-in crew. They have a crazy "no visitors" policy, and they charge you if you have guests after 10p. Not mentioned on the website. Hm The building is old and needs a little TLC. The reviews about the shower draining slow are true. Additionally, the sink in unit 2507 leaked water onto the floor when used. The A/C unit was cold enough to refrigerate food. (Not quite cold enough for ice cream though.) I attempted to order room service shortly after check-in (7:30p) only to find that they didn't have burgers or pizza available, but they are the prominent items displayed on their menus. Fortunately, there are several restaurants within walking distance. The bed was comfortable, but the 27" TV was quite small. There are wonderful unobstructed views from the 25th floor. This building has an observatory level that was closed during my stay. There is a casino located on the 3rd floor, and a pool and fitness center available for those interested. Transportation is available right outside the front door, but there are times when the grab taxis are not in the area and you have to keep trying, or use one of the local taxis stationed out front. Check-out is straightforward. Turn in your key, wait for room inspection, then receive your deposit.
Read More
Mary
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This place use to be really nice. Now it looks haunted and old. At night the lobby is so dark like they are saving electricity. Rooms are okay. Clean, but old.
Angela Asuncion
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

none
Stephen
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I enjoyed my 7 nights here. Breakfast was very limited but ok. The room was very comfortable and AC was good. Outside windows were very dirty. Shower was lukewarm and never warmer. Bathroom sink got very hot water. Bathroom drain was very slow. House keeping was very good but not available on Sunday. I thought this hotel was a good value for what I paid.
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Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The place was not as clean, the shower room floods every time we shower. They never inform us about the main swimming pool was under renovation when we booked it. The other swimming was pathetic and needed maintenance. Our stay was unpleasant.
Analisa
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We received a call in our room from the their staff and demanding for additional charges Php 7,500 for my siblings stayed few hours with us in the room from 3am to 7am. Toilet bowl won't flush and shower clogged. Pool was closed.
Dennis
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Place was in a good location , walking distance to the mall .. Would be nicer with a pool more updated & a lil deeper for adults..Otherwise we enjoyed our stay there.. price was affordable . I'd prefer not to go beyond the 19th floor as a change in elevators is required for 20 & up
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A
icon-Leisure
Leisure
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Love this hotel, the construction is your original high quality material that's hard to find nowadays - strong and solid. The room was quite spacious and enjoyed the awesome views from the upper levels. They have a fully fitted gym that was a pleasure to use as well as both indoor and outdoor swimming pools. Location is an easy 3mins walk away from Robertson Mall. Only major issue we had was the occasional cold showers and low water pressure we encountered from time to time.
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Faith
2.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

No water, toilet disgusting and sink bowl the water is block,dangerous fire exit its been blocked, tv no remote control even i request, swimming pool its dirty and smell urine and no light...
Angeles
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Place need renovation. They had to use air fresheners in the lobby to make smell good. Other floors you might want to wear mask.
Suseth
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The bathroom sink is clog, no hot water for shower and did not provide drinking water even we asked for it.
PATRICK
icon-Leisure
Leisure
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

At ine time, this WAS probably a very nice and fun hotel. They had thrill rides on the roof. Upscale club, etc. Sadly, this place is so run down and in life support. The pool area was falling apart. Only the mail pool was open. Tiles missing around it, an empty spa pool full of scum. Same for the hot tub. Empty except of mold in the bottom. In my room, the first thing i saw was two long black hairs in the sink. And theres no hot water!!! They offered a refund if i left. I stayed two nights, only long enough to find a decent hotel (Quest Hotel is where to go in Cebu!). The staff are SO KIND AND FRIENDLY, HELPFUL. I feel bad for them. They need jobs, and the owners have given up, leaving the staff to face the guests who are disappointed. Expedia should remove this hotel from its list.
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Sulaiman
icon-Business with Friends
Business with Friends
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Hot water not available and water leaking outside shower make area outside shower wet. Beakfast not good for price. Just sausages and rice plus coffe.
Lee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

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Chris M
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

The hotel is average to poor. There was no hot water, the toilets were not working properly and facility upkeep is not up to par. The service was poor as I believe the management has not properly training staff in the providing good service to guest.
Jizzel Fatty Ypil
2.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Needs to repair the entire hotel
Ronald
icon-Business
Business
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Good service
Peter
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

The checkin was painless and the room was very clean and nice. All amenities were very close which makes it nice.
Kenneth
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The food at breakfast was terrible!!
Elliot
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

A clean property close to shopping and entertainment.
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