The Exchange Regency Residence Hotel

Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. We are truly sorry to hear that your stay did not meet your expectations. We deeply regret the inconvenience you experience during your stay. Your comfort and satisfaction are very important to us, and we are committed to addressing these issues. We will be looking into each of these concerns to ensure they are resolved and to improve the experience for future guests. We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Ms. Ailynn, Thank you for taking the time to share your review with us. We exert all efforts to make sure that we provide you and all of our guests with a comfortable and hassle free stay. While we do understand that your stay was not as hassle-free as we would like it to be, please do note that we have House Rules that we abide to and have taken the necessary steps to inform and remind our guests accordingly. Guest Advisory on the No Smoking Policy are placed inside guestrooms. Same reminder with corresponding penalty are also strategically placed in Common Areas, including the Amenity Floor. In as much as we would like to give you a hassle-free stay, our Condominium Corporation had to impose a penalty due to the violation. Sincerely, Arvin Raymundo Assistant Front Office Manager

Dear Ms Heidi, Thank you so much for taking the time to share your experience during your recent stay with us. We are happy to hear that you found our staff kind and efficient. We have shared your feedback with the rest of the team and they are happy knowing that we made your stay exceptional. We can’t wait to have you back with us again soon. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Ms. Abastillas, Thank you so much for taking the time to share your experience during your recent stay with us. We are very happy to hear that you experienced a good stay with us. Our property is approaching it’s 10th year this July and as a proactive gesture, we are currently taking steps to refurbish and update some of the facilities of the property. Looking forward to your next staycation with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Mr Raymund, Thank you for taking the time to share your review with us. We are pleased to hear that you found our employees the good that comes with the package satisfactory but saddened to hear that your stay was not as comfortable as you expected it to be. We have different types of rooms suitable for the different needs of our guests. Should our guests prefer a more spacious room, we suggest our Suite which has more leg room. Size of the suite is between 64.5-68.5 sqm. The hotel is also currently taking steps to upgrade its facilities. This has already been factored in this year so we hope that you give us another opportunity by then. Also, as a proactive measure, the hotel is already working closely without a pest control service provider. The hotel has intensified pest treatment to prevent the issue from recurring. As for the elevator panel film, please note that all elevator panels are being sanitized and disinfected and not replaced every 30 minutes. Again, our sincere apologies Mr Raymund. We hope that you would give us another opportunity to be of service to you with the improvements and updates that we have also shared with you. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Ms. Domingo, At the outset, we would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you by this pandemic. Since lockdown last March 2020 until present, staycation or any form of leisure stay is not permitted based on government mandate. We are all sharing the same sentiment and hoping this would end the soonest. We do look forward to meeting you again and we will make sure you carry back better memories of your next visit with us after this pandemic. Stay safe, Leo Amante Asst. Front Office Manager