Holiday Inn Express LISBON AIRPORT by IHG, an IHG Hotel

Shower head did not work properly kept falling down, sink did not drain, dirty stained carpet throughout. In the middle of a nothing industrial zone. Extremely noisy traffic sounds. Early check in not available and no place left to sit and wait.

The staff was friendly and the breakfast was delicious. The room we had was small but we were only there for one night so it was not a big deal.

OK, the big power outage made this rating worse. But, we were on the 4th floor without water or power. When I walked downstairs to ask if they would be providing bottled water for our room, I was told "No, we aren't a restaurant! But we are selling bottles of water". Sounds like a restaurant to me, selling water. Yikes, that has to be the worst customer service I have ever had. There wasn't any food that night, nor anywhere to walk to, in order to buy food with cash. Plus, we were told if the power didn't come on the next day, we would have to leave. Luckily, it came back on and we were able to get out of there. I have worked at a Holiday Inn in the states, I'm sure corporate wouldn't be happy with this treatment.

Clean covenient

Excellent

Last minute availability and affordable.

Nice hotel

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Everything was very good and clean

Close to the airport. The shuttle service was reasonably priced and convenient. The complimentary breakfast was excellent as was the on site restaurant.

Property is located close to the Lisbon Airport , was spotlessly clean and complimentary breakfast was great.

Great place close 2 airport convenient friendlt members of staff

The place is clean and easy to access

Very limited space.

Great stopover hotel near the airport and rental car drop off. Restaurant needs to be more up scale, however breakfast was lovely . Would stay here again

Great breakfast! Perfect spot for an early flight

The hotel was very clean. The employees are very pleasant. Breakfast was very good. Good service and a lot of different options of food for breakfast.

There was no safe and none of the rooms had fridges. Airport shuttle was mentioned, but you failed to mention that there was a charge per person for this service. We asked for a wake up call it never happened. Dinner and the dining room was absolutely horrible and the service was ridiculous. Breakfast however was very good.

This is a really great property to stay at before a flight out of Lisbon. It is very close to the airport; shuttle is 5 euro and very convenient. Breakfast and staff are great!

Near the airport.