Hotel Amparo

Great value and location for the price. A bit rustic and could use some renovation for the closets and paint for the hallway walls, but overall extremely clean and pleasant. Breakfast was very good.

Very clean but very basic room. Loved the breakfast. There is no terrace as mentioned. The bed is tiny. The bed is not comfortable

Great rooms

Please note that this review is for the Hotel Solar do Bom Jesus in Santa Cruz - I was asked to move to this hotel when Hotel Amparo requested that I move to their sister hotel due to short-notice issues with the hotel. This was fine for me and it was handled very well by both hotels.

Friendly helpful staff. Our stay was in an apartment, quite large but dated. Easy parking and convenient to airport

TERRIBLE!!! I couldn’t check in because there is no one at the reception for late check in and also was told that they would leave a key to enter but it was nowhere to be found!!

Great for one night near the airport

This might be the worst hotel l've ever stayed in. The room was so filthy it looked like Helen Keller had been in charge of cleaning. There's no way anyone could see the state it was in and think it was acceptable. Stains, dirt, BLACK MOLD and a smell that made us question if the place had ever been cleaned. My girlfriend and I had to black out just to survive the night. Free Parking is a joke-it's a 10-minute walk away, which makes dragging your luggage through a sketchy area even worse. Honestly, you'd be better off sleeping on the streets with the homeless. At least you'd know what you're getting into. Stay anywhere else. This place is a nightmare.

I pleased with both hotel and it's staffing. A simple, well dwelling exactly what I was looking for.

Nice room, helpfull staff

There is no parking, despite what the description says. If the manager had not given me her personal space, which was very nice of her, you can’t bring a car to this hotel. Public parking is there but always full. Very dated and basic, but you might compare to the price.

I was only here overnight as near airport and arrived on late flight but it was fine apart from finding front door as I had to access a keysafe to get in .

Cheap hotel and it did not exceed expectations. But it was super cheap and it suited us down to the ground for the first night on Madeira. For the price I can’t fault it.

The details of the hotel say free on site parking. There is no parking at the hotel. The only parking is metered on the road. The details also say coffee and tea available. There is no coffee or tea in the rooms and when we asked for a cup of coffee we were told the machine was broken. The machine worked by breakfast time. The beds were comfortable.

They show 3 star but is only 2 the said parking e far way from hotel and brasfast is basic

Property is very dated and all fixtures are in need of replacement including the mattress, bathroom fittings, floor, curtains. On site parking is NOT available as advertised and to get free parking you need to park at the Marina several hundred yards away.

Right in the middle of everything

Didn't know had to check in by 6pm because after that time there's no one at reception desk. Was scheduled to arrive around 2pm but flight delays pushed time past 6pm. The lady stayed until I arrived....appx 6:20.... but was visibly upset... very short with me. Didn't offer to give me WiFi password and was not available inside the room. Concert across the street started at 11pm... lasted two hours.

We stayed for one night given we wanted to be close to the airport. Hotel is well located, right in front of a taxi center, which was convenient, and close to a bunch of restaurants and beach. Hotel is older than what it looks like in the pictures, but it was clean overall. Fan in the room was not working and many of the outlets were broken. It was ok for one night and the staff was very friendly. Would need a little refresh, but overall it was good for the price and what we needed.

Simple family run hotel. Clean and basic. Could use a little updating but we enjoyed our stay. The breakfast was a great selection of meat, cheese, local speciality baked goods, yogurt, cereal and fresh juices. We arrived late and they have a lock box system for picking up your keys. worked great. We selected staying in Machico our first night in Madeira due to our late night arrival. It is a great choice for that - less than 10minutes from the airport by taxi. In the middle of the night with luggage it was 15e. Machico is a cute little town with a very nice beach. Close to some great hikes. Of course, pretty much anywhere in Madeira is close to great hikes!! We would stay here again.