Pestana Royal All Inclusive Ocean & Spa Resort

From checking in to dining to nightly entertainment. This resort is above our expectations. The staff at the front desk just couldn’t do enough To make sure our stay was everything we wanted. The dining and wait staff were beyond accommodative to any needs. Friendly, kind and respectful. Helen at the dining runs a great staff, it was so great to see a head staff having fun with everyone. So much respect show amongst staff. And, yes the food was absolutely great. Every meal had so much to choose from. Pestana Royal exceeded our expectations! Thank you for making our vacation more than we could have imagined.

nice view good setvice

The location is good

There are plenty of food options available for selection for your meals. The staff was very attentive to our needs and provided to-go lunches to take on our excursions - simply need to order day before and pick up on our way out. They also offer bus service to and from Funchal (need to check bulletin for schedule). The front desk team took initiative with providing a very nice birthday cake and champagne-truly appreciated. Highly recommend and hope to be back again.

Fine location hotel with convenient parking, minimal dining options, low quality food and many poorly situated rooms.

The food at the buffet was excellent. Lots of choices. Fresh fruit and salads and a great selection of fish and meats and vegetarian options. Staff are very friendly. It is just west of Funchal so a little quieter but walked into Old Town and had a rental car to explore the island. Lots of great hiking in Madeira. I will come back!!!!

The hotel is very beautiful and yhe staff are friendly and courteous.

The service and the quality of the food are excellent. The gardens and pools are beautiful and very clean. However, I can't say the same for the rooms. I was very disappointed with the condition of the rooms for a 5 stars hotel, they are old, the carpets are worn and smell damp. The rooms are badly in need to be refreshed/renovated.

Awesome experience.... staff, food , pool and the beach walk

Loved it here, was a nice break for 6 nights. Would defo come back, lovely food, staff and surroundings. Thanks Pestana Royal!

Love this resort

Great location! Property a little outdated and food pretty average. Could be a little better but it’s understandable as an all inclusive. Staff is great we lived Conceição Brito from the buffet dining room she was kind, offered tips on where to travel and what to see and was just so adorable. She is amazing!

Relaxed and pleasant atmosphere in a tropical garden, two pools with entertainment, exquisite buffet style meals, and champagne all day long

We had a lovely stay at Pestana Royal. The food was great, varied and always fresh. The staff were always available and ready to lend a helping hand. Bedroom turn down service was regular and thorough. Would definitely recommend!

The property was kind of old and the bathroom was pretty outdated and falling apart

Convenient locations In need of updating.

This is a great safe place for families. We brought our toddler with us and the all inclusive aspect was so helpful to make sure we could meet her needs and the food was pretty simple and non-spicy. This might not be our favorite food but was great for small children. The activities, music, playground, beach access, and location were also great. The hotel was able to connect us with a great contact for a private driver. The dining and drinks staff was so friendly and helpful. The reception was professional and friendly as well. Areas of improvement would be a bit cleaner and updated rooms. The room smelt a bit musty and felt old but not dirty. Some of the amenities in the room were not that posh but that was very acceptable for the price and the things we did get from the property. We could also hear someone use the toilet/shower above us which was a bit frustrating. Also, there is no real room service all day as was mentioned to us. I would definitely stay here again with my family and recommend to anyone who likes quiet non-party atmosphere. There were also quite a few retirees who stayed while we were there and they were so kind and sweet to our child that it made the experience even better!

Last minute decision to go to Pestana Royal and first in Madeirs. After the booking I read the reviews and was in two minds. I didnt need to be as the place and rooms are spotlessly clean, food caters for all needs. A number of choices for hot and cold fish or meat eaters, vegetarians,(vegetables all dente). The rooms could do updating as a bit old fashion, but very clean. What does make this five star hotel are the staff. Not fair to name individuals,as they are all amazing, work hard and with pleasure. I certainly will be back.

the Flowers and plants

Without exception the team at the hotel were friendly and helpful. The hotel is about an hours walk from Funchal city centre but there are shops, cafes and restaurants nearby only a 10-15 minute walk. There was good variation in the food, with each night having a different theme in the buffet and the alternative option of booking a place in one of the restaurants on site.