Best Western Hotel Moran

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The property was fine and not quite centrally located as we were hoping for. The hotel was clean, breakfast adequate, and felt safe. One elevator refused to go to the main floor, hot water was not consistent in the shower, and windows did not seal well enough to keep noise and bugs out. The main complaint is we booked an airport transfer from the front desk staff. We would assume that this is a common occurrence as we were told the airport was 30 plus minutes away. We were told the rate for the “taxi” and expected the driver in the morning. In the morning the driver was on time, no taxi sign on the car, and took the “taxi” to the airport. Upon arriving to the airport, the driver did not have a machine to accept credit card payment. We fortunately had some Euros put when it came time to pay, he wanted double the rate that the hotel provided to us. The hotel needs to be doing more not just inside the building, but to screen there preferred “taxi” service so as not to scam customers. We paid nearly $200 Euro per night for a hotel that should have been half that rate.

Thank you Expedia for the hassle free experience, as always. Had an good stay. They serve one of the best and outstanding breakfast in entire Prague. Super friendly, proactive and helpful staff. Very near to Metro and Tram stations. I took the Metro and connecting Metro and Bus to Airport along with my family. They room is not modern, i stayed on the 7th floor which had glass ceiling as substitute for windows. No lockers in the room but available in the reception for free. Though serves the purpose, it's inconvenient.This is more than compensated by fantastic breakfast and staff behaviors. Highly recommended. I will definitely be back on my next trip.

This was a nice stay the staff is every nice and helpful, the food was very good! only complaint is the carpet is so dirty.

Cozy. Well located. Nice staff. Clean. Great breakfast.

The place is very modest. Rooms are small. Beds are terrible. The hotel requires renovation. The only decent thing are breakfast.

Nice staff nice breakfast walking distance a block from the river

We are very disappointed by the condition of the property. The only thing I can say the this is NOT a Four Star hotel. The rest is fine the location is great.

The hotel is ok. Breakfast is moderate but acceptable. The rooms are rather small and with basic tools. Instead of one big bed we get two smaller put together, but they easily separe from each other during a busy night. Moreover the mattresses are very very soft. The service is ok but nothing special. Very well located in the centre of town. Close to Vysehrad. also very close to subway station so that you can reach all points that may interest you.

Very friendly and helpful front desk staffs!

Good all round. A couple of the reception staff could be friendlier. Most helpful but rather abrupt.

Staff is not friendly, bordering on rude, except for the one man who took our bags into storage and was also there in the afternoon when we picked up our bags. Air conditioning is practically none existent, our room was hot for most of the stay. On site mini mart is overpriced and they will not let you charge items to your room, wanting cash payment, since we had just arrived we did not have any Czech Crowns so the guy at reception begrudgingly let me pay by credit card. Breakfast is okay. Water pressure in shower was poor. I would not stay here again.

Nice location to walk to many aspects (3 km) but not many good restaurants nearby. Breakfast was good and set us up for the day ahead

The hotel is a little away from the centre of town but within easy walk of the excellent tram and subway system and two blocks from the river. We enjoyed the quieter neighbourhood after the crowded tourist areas in the city centre. Our room was nothing special but did have aircon as well as windows which opened-- important as we were there in a heatwave. The safety hand rail in the bathroom, next to the bath, came off the wall twice, fortunately not while anyone was relying on it. Both times it was attended to promptly and after the second report we were given a bottle of wine for the trouble it had given us, which was a nice and unexpected gesture. Apart from that issue the bathroom is cramped and for anyone with mobility problems could be a bit dangerous as the shower is over the bath which is high sided. Stepping out of the wet, slippery tub down onto the floor with not much to hold onto requires care. The dodgy hand rail is to help pull yourself up after sitting in the bath so too low to be any help. If you take the subway watch out at some stations for the crazy, fast, long and steep escalators with narrow treads!

Stayed for 3 nights on a Christmas markets trip - hotel was very good & comfortable with excellent breakfasts included. Plenty of restaurants/bars/cafes around so no problem for lunch or dinner. Staff helpful.

Great location. Right around the corner from the sites and castles. You can walk to them all. Also there is a great burger place that's cheap around the corner. Good place. Staff was a little short on patience or language issues but it still worked. :)

My boyfriend and I were having problems on our arrival day and the staff were so helpful, lovely and attentive people. Our room was nice and very clean. We felt very welcome and comfortable in this hotel.

Arrived at hotel for a three night stay.weather in Prague was very hot. Looking forward to relaxing in my air-conditioned room. However much to my disappointment the room was very hot. Wondering if the a/c needed time to take effect went out for a few hours. Again, with great excitement arrived back at my room.........still VERY HOT!!!!. No A/C. Reported the problem to the receptionist, the solution to this was a fan, upon asking when the A/C would be repaired, I received a vague look and informed nothing would be done until tomorrow. Feeling dehydrated and tired, retired to bed thinking " Tomorrow is a new day!". That morning after losing half my body weight!!!, I enquired at reception what the situation was with repairing the A/C. I was informed the engineer was fixing the A/C. Feeling hopefully, went off for a day's sightseeing. Sadly, upon my return, no A/C and still very hot in room. Once more, enquired at reception and received same explanation. Consequently by check out time the A/C had not been repaired. Very disappointed, would never stay here again.

Without exaggerating this is my 12th time at this hotel and it gets better every time. Frienly and helpful staff, excellent location, and great tidy housekeeping make this hotel a must for me while in Prague.

Old building with all the modern amenities room large, bathroom big. Layout and furnished well.