Hotel Kraus

The hotel and room was ok, clean, nice. The terrible eperience was the breakfast. Smelling ham, old bread, incredibly dirty coffee machine.

Room was clean. Breakfast okay. No washer like Hotels.com said. Check-In very difficult. Not english friendly. Help desk number didn’t answer.

Worst hotel room ever.. spiders and web all over the room.. room was never cleaned.. no front desk for assistance..very poor service for breakfast.. took video and pictures of spiders and sent to hotel incharge .. no apologies just said do u want another room which was very rude. never changed towels or cleaned the room again after mentioning it..

Great located, but the room was very small, breakfast was poor and the staff didn't speak any word in a foreign language.

Hotel and breakfast was ok. On our last morning breakfast was noticeably better, with a different member of staff. One morning there was no juice at all. However there didn't seem to be any hot water for a shower late afternoon. There was no hot drink facilities. Although we put towels on the floor as per the sign but none were changed.

It was a disaster. In my first message I asked the hotel to reserve a room with 2 separate beds on the ground floor or 1st floor (because of my walking disability). When we arrived at the hotel, the key to room number 10 was waiting in the box. We found the room on the 2nd floor, which was also the attic. Wednesday was a very hot day and we found a fan in the room, but no air conditioning. It felt like 35 degrees Celsius. The skylights were closed because the sun was shining so strongly. I called the manager to ask him to assign us another room. He said that the hotel was fully booked, but that there was a romantic room in the basement. Not knowing anything, we accepted the offer. Although the manager warned us that there was no window in the room, we checked in and went into town for a walk and lunch. When we returned in the evening, we realized the extent of the room drama. We discovered that the room was nothing more than a slightly converted laundry room where the house's drains met. The room was cool, but quite musty. The room had neither a table nor chairs, but there was a large wooden bathtub. It was wet inside and not pleasant to be raw. There was also a drain right next to the bed. There was no door to the toilet, just a jute curtain. The water in the sink drained very slowly. The air conditioning was very loud and we only got "fresh air" when we opened the door to the hallway. There was only one light switch. Common for the bathroom and the room. It was impossible t

Despite having given an expected time of arrival there was no one at the premises. We phoned and text the number given and it took a good 20 minutes for someone to respond so we could check in. We had asked for an air conditioned room and this was not given, from other friends staying it, appears none of the rooms have this facility. The bed creaked so badly it woke us up any time someone moved. The room wasn’t cleaned the whole week we were there, no fresh towels or bins emptied. No staff present on site most of the time so difficult to get things dealt with. Not the best stay unfortunately. The positives are the balcony was a bonus and the room a good size. A good example of you get what you pay for I think.

They dealt with my needs professionally.

Position excellent walking to the centre of Melnik.car park in front of the hotel.The bedroom with the windows on the ceiling are nice and specious but the maintenance is not that good.

Too soft mattresses

after handing over the keys and arriving at the room in the early evening, we were in for a surprise - the room had not been cleaned. breakfast the worst we have experienced - poor content, coffee machine not working - no information, no other coffee option

Simple hotel. Basic breakfast with no drinkable coffee. Staff (one lady) pleasant. No Wi-Fi even though it's mentioned, but it does not work at all. Good location.

Very reasonably priced hotel for all the amenities and great breakfast!

The hotel owner didn't show up when I check in, but asked a staff to give me a cell phone, and to talk via it. It's difficult for customer to communicate in this way, and with out face-to-face check-in, it make people don't know who to ask when problems emerged.

Charged us double the price when we arrived. Made us pay extra for one more person.

Unterkunft war für 2 Übernachtungen i.O. Frühstück hat uns nicht zugesagt.

Nedslidt men fungerer, det var nu heller ikke så dyrt at bo der.. Varmepumpe holder en vågen, da den larmer en del… sengetøj passer ikke til sengen, så lagen flytter sig, så man ligger uden, og så ren er madrassen heller ikke…bruser skal holdes i hånden, da beslag på vægen ikke holder den fast og så løber vandet forbi forhænget.. meget fodkoldt, så det kræver fodtøj at opholde sig på værelset med dette flisegulv Morgenmad er også sparsomt, men som skrevet, det koster heller ikke mange penge at bo her..

Vo Anfang an furchtbar! Der check in war kompliziert, die Rezeption war nur schwer und nur telefonisch erreichbar. Reklamationen wurden ignoriert. Die Heizung, Air Condition war micht regelbar. Das Zimmer war sehr kalt. Kein TV Programm verfügbar. Frühstuvk war erst 30 Minuten zu spät und das Brot war nicht frisch, ebenso Obst(alte Äpfel)

Preis-Leistungsverhältnis ist in Ordnung freundliches Personal, Deutschkenntnisse

Die Unterkunft war für den Preis absolut angemessen. Man konnte draußen sitzen, es war sauber und es hatte sogar ein Smarttv. Die Lage war auch gut.