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Mystique St Lucia by Royalton
Resorts
7.6
/10
Pleasant
514 reviews
What Guests Say About Their Stay
Cerasela
10.0
/ 10
The property has a beautiful beach and the grounds are immaculate. We had a great stay!
Lori
10.0
/ 10
Beautiful beach, good buffet, excellent balcony on ocean front, rooms need a little sprucing up, no TV in bedroom
Gurudutt
10.0
/ 10
I had booked with apprehension after reading the negative reviews. But to my surprise this property and its rooms are so much better than some other Royalton properties we have been in. The food is very good and us being vegetarians we booked All-Inclusive so that we get decent options and were not disappointed one bit. The hotel is limited with fun or activity mmenties as in no tennis courts or pool table area etc but their private becah is spectacular but not sure if the Management is aware that their hotel property beach area gets encroached by private beach chair rentals who started asking me an my wife for rent even though we confronted them that we are sitting on a chair in our beach property. Also another thing all visitors need to be aware of is the price goughing that happens in the name of taxi and buses provided by the Hotel even though the hotel has its own taxi stand the taxi drivers along with the help of hotel staff have a racquet where they will ask you 1.5 times and during Friday night street party they were asking 2 times the cost than what all other taxi drivers in the area charge . So google for outside transportation first and ask the rates around before using hotel transportation. Hotel excursion staff is brilliant and the SPA needs a definite upgrade. With all the issues listed I still give this Hotel a 5 star for the rooms, cleanliness and its food.
In the Area
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Reduit Beach, Saint Lucia, Gros Islet
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
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Available Room Types in Mystique St Lucia by Royalton
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What's around Mystique St Lucia by Royalton
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Reduit Beach, Saint Lucia, Gros Islet
Discover More About Mystique St Lucia by Royalton
Location
Mystique St Lucia by Royalton is a resort in a good neighborhood, which is located at Gros Islet.
About Mystique St Lucia by Royalton
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Mystique St Lucia by Royalton exclusively for you.
Get precious and unforgettable moment during your stay at Mystique St Lucia by Royalton.
All facilities in Mystique St Lucia by Royalton
Others
Things to Do
- Beach umbrella
- Spa
- Outdoor pool
- Poolside bar
- Garden
- Beach towel
- Sauna
- Steam room
- Pool cabanas
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Wedding service
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
Food and Drinks
- Bar
- Poolside bar
- Breakfast
Public Facilities
- Others
- Restaurant
- Safety deposit box
General
- Smoking area
- Parking
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Mystique St Lucia by Royalton
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately USD 25 for adults and USD 15 for children
- Early check-in fee: USD 50 (subject to availability)
- Late check-out fee: USD 50.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The use of drones is not permitted at this property.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 23:30
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | 15:00 - 23:30 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Mystique St Lucia by Royalton | 95 |
Number of floors in Mystique St Lucia by Royalton | 3 |
Another facilities in Mystique St Lucia by Royalton | Beach umbrella, Spa, Outdoor pool, Poolside bar, Garden |
Frequently asked question in Mystique St Lucia by Royalton
What are available facilities at Mystique St Lucia by Royalton?
There are top facilites at Mystique St Lucia by Royalton such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mystique St Lucia by Royalton?
The standard check-in time at Mystique St Lucia by Royalton is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
Does Mystique St Lucia by Royalton provide breakfast?
Yes, Mystique St Lucia by Royalton provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Mystique St Lucia by Royalton
Other sources (514)
7.6
Pleasant
From 514 reviews
Cleanliness
8.4
Room Comfort
8.4
Location
8.6
Service and Facilites
8.4
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Traveler Reviews Mystique St Lucia by Royalton
Number of reviews per page
20
40
Top reviews
Gloria
Leisure with Children
2.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
My stay at Mystic by Royalton in St. Lucia was extremely disappointing. The resort is below standards, has recently been bought out by Royalton and will be shutting down for demolishing starting August. Old and broken fixtures throughout, indicating a severe lack of maintenance. Walls were moldy and demonstrated water damage. The resort was filthy.
The customer service was poor, with unprofessional staff who did not seem to care about guest satisfaction.
The food was disgusting and barely edible, far from what you would expect at a resort, overall experience very unpleasant.
I would not recommend this resort to anyone seeking a comfortable and enjoyable stay.
Rating -0
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Zenobria
with Partner
4.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Property closing down in a week. Conditions were poor. The price I paid is extremely ridiculous for what I received. I want a partial refund
Verified traveler
8.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
This is my second stay at Mystique. This time I spent more days. At the main restaurant I requested a sprite during lunch, i watched the waitress pass me over & over. I left the restaurant and didn’t receive the drink. I would understand if the restaurant was busy but it wasn’t for her to not serve.
The phone lines were down from check in to check out. Thank God I had mins on my cell phone I had to call front desk to request towels that house keeping missed.
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Frantzlodmahere
Leisure
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Very friendly and welcoming staff
De-anne
Business
6.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
The room was really nice and spacious which I truly enjoyed. The hotel overall could use some TLC to upgrade the facilities like the public bathrooms. The food also left a lot to be desired especially for the price that was charged. The staff was very friendly and welcoming but that would not be enough to get me to stay there again.
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Ashish
2.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
There was no maintainence in the property and the property staff were unprofessional
Verified traveler
Business
4.0
/10
Reviewed 61 week(s) ago
Hotels.com verified review
Cockroaches in the room. Food is so-so. No AC near the bed. Anyway it’s closing in July.
Shadae Lashonda
Business and Leisure with Partner
10.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
Deff need transport it’s a hour and a half from airport
Chandra Kant
Leisure with Partner
10.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
Friendly staff
Roula
Leisure
2.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
THE STAFF AT RECEPTION ARE RUDE AND UNACCOMMODATING. IT TOOK ME 4 HOURS TO CHECK IN AND THEY CHARGED UNREASONABLE AMOUNT TO ADD ON A GUEST AND THEY SAID THAT IT WAS NOT ALL INCLUSIVE PACKAGE WHICH IS WHAT I THOUGHT I HAD PAID FOR! THE ROOM IS RUN DOWN AND THEY PLAN TO DEMOLISH THE PROPERTY IN 4 MONTHS. THE ROOM’S GLASS DOOR TO THE BALCONY DID NOT LOCK AND THEY NEVER FIXED IT! THE BEACH WAS NICE BUT THE WATER WAS NOT CLEAR! THEY NEED NEW FRONT DESK STAFF AND MANAGEMENT! THEIR LACK IF CARE AND CONCERN WAS TERRIBLE. FRONT DESK STAFF: GRETA/JULIA. ELIJAH SEEMED TO CARE BUT WAS POWERLESS TO DO ANYTHING AND DISAPPEARED FOR LONG PERIODS OF TIME!
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Kenneth
6.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
It does have a very nice beach.
Cerasela
Leisure
10.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
The property has a beautiful beach and the grounds are immaculate. We had a great stay!
Zachery Christopher
Leisure Family
4.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
Beach is beautiful but the hotel is a dump with terrible food and no entertainment. Thankfully it is being torn down in a few months.
Mario
Leisure with Partner
4.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
This was the catfish of all hotel stays. If you are looking for the resort in the pictures, you won’t find it at this hotel. The rooms are from the 1920’s- completed with a clean line of mold on their shower curtains. Not to mention the toilet we had to keep fixing to make the water stop running.
They have 1 restaurant at night that is only open 4 nights a week. The buffet is subpar. Mahi’s is a tiny shack open for lunch and was the only decent food.
The staff was friendly.
We tried to leave after night one but there were no openings at the 5 other resorts we attempted to book. Completely disappointed in the product we were sold vs what we actually got- not to mention for the money we paid.
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Dmytro
Leisure Family
2.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
Stay away Old property with untrained personal
One restaurant with limited selection, Flies at buffet.
Worst all inclusive hotel I ever booked
Dmytro
Leisure Family
2.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
We pay premium for this vacation Do not treat this hotel as all inclusive hotel Third class hotel with untrained and unwilling to work personal. Flies at buffet area, one restaurant that you need to book every day for dinner with limited selection Every day was something wrong: when we arrived bell boy bring us to dirty room that takes them another hour to clean up, another day they just skip cleaning our room an we get new towels only at 7 pm
No premium drinks, only cheap local staff.
If you really want not to ruin your vacation stay away from this place
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Mel
2.0
/10
Reviewed 76 week(s) ago
Hotels.com verified review
My husband and I just returned from an 8 night stay and wanted to leave on day 2. The positive… the staff was wonderful and so helpful, we can’t say enough about the people. The beach was beautiful and is where we spent a majority of our time. Get up early to ensure you get an umbrella - it’s worth it! The negative….the resort was falling apart. We had water dripping from the ceiling (we were on the first floor), no hot water on night 2 and no cold water on night 8. We had to move rooms as did a few of the other guests we happened to meet. Some rooms are more updated than others. The food was absolutely horrible and they never changed the menu. We gave up on the all inclusive and went off the property for every meal. I would not recommend this place for anyone who feels like good food and quality wine are a key aspect of a good vacation.
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Lori
Leisure with Partner
10.0
/10
Reviewed 76 week(s) ago
Expedia Group verified review
Beautiful beach, good buffet, excellent balcony on ocean front, rooms need a little sprucing up, no TV in bedroom
Elsa
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
The property is clean and well kept. Loved the pool and swim up bar.
Bree
8.0
/10
Reviewed 79 week(s) ago
Hotels.com verified review
Great resort. The food and drinks were great! Only complaint is the resort lost all water on the last day and no one could shower or flush toilets.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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