Edinburgh Thistle Hotel

We arrived at 4:30 pm. Checking was anytime after 3. There was no parking and was told that nearest parking would be at least a 15 min walk. We had luggage and a guest with heart issue. We asked to see the room because the hotel desk area didn’t appear as the photos. The room had no been cleaned and rags and cleaner left in room. Bathroom was dirty. We said we couldn’t stay as this was not acceptable. We contacted Expedia. They contacted the manager who lied and said we never came to the hotel only called. That is not true. He would not refund our money. Very disappointed in both this Hotel and Expedia for not doing the right thing. It is not our fault that room was not cleaned and no parking except maybe at a public lots 15 minute walk away. Why lie? Very very poor business attitude towards their hotel conditions and their guests expectation.

Great hotel with very friendly staff. If I’m ever back in the area, I’d stay there again.

Avoid Avoid Avoid!!! This review is a very honest review and only from the reception to our allotted basement room…room 2. The approach to the room is very dated and not very clean. The wallpaper around light switches at the bottom of the stairs was filthy. In the room it became very apparent that the room was not of a standard that we would have expected for the price that we had paid. It was very dirty, with stains on the carpet, the roller blind at the window had a couple of holes in it, there were holes in the wood work around the door and the bed had the drawers removed from the divan and ripped material hanging down. I appreciate that this is an old building but the overall decoration is very very poor. In the bathroom there was a horrible brown stain at the front of the basin and it looked like a chunk of the basin had been broken off and glued back on. The toilet had no fixings and was wobbling around loose. In the shower cubicle the grout in the tiles looked black and mouldy and as with the bedroom, the bathroom was very dirty and of a very poor standard. We actually looked at the possibilities of finding another hotel but on a Friday evening in Edinburgh, that’s an almost impossible task. I approached the chap on reception to express our thoughts within the hour of arrival and he said that he would pass them on to the manager. At no point did anyone try to make any contact with us. It wasn’t until checkout that I spoke with the manager and he was very dismissive.

Extremely unhelpful desk clerk. Bedwas bunk bed type with springs very noisy. bed cover was stained. Bathroom had rust everywhere. I had a shower & left the hotel. Told the clerk he & the hotel were a complete waste of my time and money. Any positive reviews here are quite obviously fake !!!!

Parking was a nightmare, hardly any available and reservation lot was blocks away and hard to locate. No heat in the boilers, electric heater kept falling off the wall. Room was not cleaned, never given fresh coffee cups and had to ask for additional coffee. No shampoo available. Bathroom had big windows, glass was fuzzed but no covers. Windows all nailed shut so felt unsafe in case of fire. Just overall run down with poor service.

The hotel was very tired and dirty. There was damp in the bedroom, black mould in the bathroom and tiles coming off the wall. The blind didn’t shut properly and the toilet and sink were loose. I had more photos, but could only submit 8!

Great property. Beautiful hotel. Great service.

Staff are very nice and helpful.

Lovely staff good location by well work facility in need of a major facelift

The staff was excellent. The location was quiet. Areas of interest were a quick cab ride away. I would definitely recommend to any traveller.

The staff was very helpful.

Single bed was tiny set in middle of room. Window wouldnt open and when opened has no stopper and it kept falling and closing and it was hot day. Very uncomfortable stay. Couldn’t sleep all night. Breakfast was terrible. No hot food just cold boiled eggs and cold cheese. Coffee was terrible. Waste of money

Bathroom in Rm. 1 is in need of some work about the tub. Mouldy and ugly

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The staff was nice the accommodations were three star, maybe less. Our room had a broken down couch-bed they reclaimed as a second bed, there is no way anyone could sleep on it. The beds were also haphazard made.

This is a historical property. Beautiful iron railings, high ceilings. The staff are very friendly and helpful. Will draw you a map and write directions. No AC, No elevator. But if you want authentic, this is the place.

We have just returned from a 2 night stay at the Edinburgh Thistle. The staff Andrew and Neil were really welcoming, helpful, personable and couldn't do enough for us - especially Andrew (what a sweetie) The property was in a nice location. A 20 minute walk into the shopping district and a 30 minutes walk to the royal mile and historic areas. The property - although very dated had character but unfortunately the bathroom was the most disappointing bit. There was mould all around the grouting - a simple fix. And the bath tub was unusable for a bath as the taps were only useable as a shower. This would have been welcomer after a long day on our feet. We stayed on the top floor having requested a twin room and there were 78 steps to the top. Which is fine but we wouldn't recommend if you have mobility issues. We didn't have breakfast there so couldn't comment on that but the coffee was nice. The Pillows in our room were quite unusable also. One rock hard and huge and the other thin and lank. Overall we had a lovely stay. I would say that the price we paid did not reflect in the quality of the hotel especially as we didn't have breakfast included but we enjoyed the staff and our time there nonetheless.

This was a beautiful and charming hotel. The front desk guys both morning and evening (sorry forgot your names) were so welcoming and friendly. They both were full of great information about the town along with wonderful recommendations for dinner. We will definitely be visiting again, thank you for everything!

This hotel is in terrible condition. The comforter and chair had stains on them. The shower was also stained with some red stuff, there was also rust in the bathroom, holes in the ceiling, torn carpet, the TV did not work, and there was a log holding the window up. I also killed a big brown spider in room 28. Very awful experience!

Staff was great. Very friendly and helpful (and each also wore many hats). Nice breakfast but staff was limited and unable to keep up with replenishment. Room we had was charming, (which also means not very updated). Almost impossible to keep water off the floor during showers. All in all, we enjoyed our stay, and that was because the staff's efforts.