Holiday Inn Express GLASGOW - CITY CTR RIVERSIDE by IHG, an IHG Hotel

Booked through Hotels.com and chose pay at hotel. Hotel decided to charge my card BEFORE I got there, not tell me, and charge me again. Poor hygiene: dust from AC on bed and huge dark stains on towels went unnoticed. Majority of rooms have connecting doors but this is not mentioned or made clear in photos or in description. This can be a threat to your safety like it was to mine when two people barged into my room!! Rang down to reception and had no sympathy at all, and when i rang down a second time had the phone put down. This false advertising is both dangerous and illegal but when I have approached Hotels.com, Holiday Inn's customer service and the hotel about updating this I have been told I have had a refund. I have had to go to Holiday Inn's parent company IHG to ask for a change to be made and will be taking this to the ombudsman. It was also like pulling teeth to get a refund. At first I wasnt offered a refund, then the equivalent of one free night in points (when I stayed for two!), then 50% and then full when I called the hotel back. I was told the reason I wasn't offered a refund in the first place was because I had a positive experience....

Nice relaxing stay very quiet

Our stay was good and comfortable

The team here did a great job. We had a incredible stay and it’s went in walking distance of everything downtown.

No fuss check in, check out. Good value breakfast. Clean bedroom and bathroom.

Very friendly and informative staff, clean rooms

Easy to get to

Noisy

Great and kind welcome. Very nice service at every time of day or night. Simple, but tasty breakfast. All fresh and replenished all the time. Very good price to top it off:)

Across road from Buccanan st bus station. Handy for nearly everwhere. Would recommend.

Nice comfortable stay. Room was a little cold though. The shower water was discoloured so had to run it for a while before it ran clear. Bit noisy during the night with latecomers. Good breakfast, discounted 24hr parking across the road.

It was a nice hotel close to the city centre everything you needed comfy bed

Good people

It was a lovely couple of days. Friendly professional staff. Lovely breakfast. Definately stay there again. Hopefully soon

The hotel was exceptionally clean. The breakfast was lovely and the bed was really comfy ..the only issue I have is the heating system in the room. It was blowing cold air all night. Couldn't get it warm. . tried to do what It says to do. But still couldn't get warm air to come out. A sheltered smoking area should be made in all hotels rather than have us stand out at the front of hotel ..

area k looks very run down.

The hotel inside was excellent with very respectful and efficient staff who offered a wealth of information. The breakfast was first class and well presented Unfortunately, the hotel is located in an area of Glasgow which is still being redeveloped and in serious need of improvement however, it was only a short walk to the centre and good attractions

Right in the middle of everything we wanted to do. Great staff and free breakfast

Friendly staff, hotel was spotlessly clean. Handy for Barrowlands and the city centre.

Central location for access to Glasgow