The Queen's Hotel

The hotel was clean, warm but dated. The staff were lovely and very helpful. The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives. I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them.

This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”

Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend

Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent

Fantastic views from our room!

Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although

We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available.

£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.

The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.

Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.

The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.

It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.

I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.

Main lights didn’t work no soap shampoo or body wash supplied no breakfast

The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!

Decor was tired there was dust on pictures & frames in reception area a smell of dampness & wet root menu was repetitive & bar was only open from 5pm - 10pm no lounge area to meet relatives will not be back

The decor was tired & dirty - there was dust on the pictures & frames. The decor was tired & needed updated in the bedroom there had been gyprock put over the badly plastered cracks in the room there was a smell of dampness wet root nowhere to meet relatives & bar was open from 5pm & last orders was 9.45pm food was ok but menu was repetitive no variation

Views of the harbour from most rooms and amazing and the staff are friendly - other than that this is a tired, poor quality hotel. Breakfast awful.

There is an almost Victorian atmosphere to this place - all dark wood, subdued ochre paintwork and 19th century portraits and paintings in elaborate gilt frames adorning the walls. The rooms are modern enough though, but do heed the advice given about the use of the large key fob to switch on the electrics. The bathroom is equipped with a shower but not the walk-in variety, so care needs to be taken. However, it is simple enough to operate. It is located by the old harbour, handy for the town centre and actually overlooking the sea on one side. It overlooks Commercial St on the other but there is not great problem with noise. Staff are friendly and helpful and there was no problem about checking in earlier than the specified time. A good restaurant for an evening meal and a buffet breakfast where you could eat as much as you want for a day of Shetland exploration.

We thoroughly enjoyed our stay at queens. Staff friendly and always willing to help with places to visit. Food was also very good and service quick and served with a smile.