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8.4
/10
Very Good
4,411 reviews
What Guests Say About Their Stay
Bedroom (27)
Distance To City Center (26)
Surroundings (26)
Staff Friendliness (24)
Yenni W.
10.0
/ 10
Had a great stay at Orchard Hotel. We're upgraded to premier room that comes worh bath tub amd king size bed that can fit all three of us. The breakfast buffet is surprisingly varied and when we came at about 8am there were not many guests and the spread is plenty. If you're driving they will give complimentary parking as well. 👍🏼
Foo M. Y.
10.0
/ 10
We had really a great stay! Check in was fast! No deposit required. Beautiful lobby! Got a free upgrade to family room that come with a tent that my daughter love it so much! Extra bed for her to z too. The king bed is so big. They even send in anniversary card wishes and cakes for us! Staff are all so friendly and helpful. Breakfast spread is good too. Really enjoyed our stay and we will be back for sure! Thanks for everything!
Nurul
9.4
/ 10
Booked for my husband's belated birthday celebration. Got the early check in and late check out. No deposit required. Staffs are all very nice and helpful. We also received a complimentary chocolate cake slices with a birthday card from hotel. The pool is really big but no kiddy pool so families with kids please supervise your kids. 10-15mins walk from orchard MRT. Room is clean and spacious. Will come back in the future.
Angeline
8.5
/ 10
Nice stay at Orchard Hotel. Newly renovated room with safe, ironing board, hair dryer, kettle, bath robe, room slipper provided. Also equipped with toiletries, bottles of mineral water, coffee & tea sachets.
Koh L. Y.
9.7
/ 10
Stay was good, staff are all friendly and polite and that includes the housekeeping lady whom we simply walked past. Left a note on my booking reservation about my partner's birthday, and the front desk officer (Dominic) made sure to send 2 slices of cake along with a birthday card via room service! That meant that they had to make sure we are in the room before they sent the cake up, which is really thoughtful. Food at the orchard cafe is really good, plus sweet deal of 20% for in house guests. Overall, stay was pleasant especially with early check in and late check out! Will definitely visit again!
In the Area
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442 Orchard Road, Orchard, Singapore, 238879
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Orchard Hotel Singapore
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Orchard Hotel Singapore Address: Map & Location
442 Orchard Road, Orchard, Singapore, 238879
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Orchard Hotel Singapore Rates per Night
Planning your trip and wondering about hotel rates? Finding the best hotel prices for Orchard Hotel Singapore is easy. Orchard Hotel Singapore room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Orchard Hotel Singapore hotel rates?
Orchard Hotel Singapore Location & Address
Wondering where to find Orchard Hotel Singapore? Orchard Hotel Singapore is located at 442 Orchard Rd, Singapore 238879. It's situated in the heart of Singapore, known for its vibrant shopping and dining experiences. The hotel is approximately 3 km from the city center.
How to go to Orchard Hotel Singapore from Airport
Need to get from the airport to Orchard Hotel Singapore? Getting to Orchard Hotel Singapore from Changi Airport (SIN) is straightforward, with several convenient options available. Here's how you can make the journey:
- Taxi (most direct): Taxis are readily available at the airport and offer a direct route to the hotel. The ride takes approximately 25 minutes, depending on traffic.
- Ride Hailing (convenient): Services like Grab are available at the airport. This is a convenient option, and the ride takes about 25 minutes, depending on traffic.
- MRT (most affordable): Take the MRT from Changi Airport Station to Orchard Station. From Orchard Station, it's a short walk to the hotel. This option takes about 45 minutes.
Tips: For the most convenient route, consider a taxi or ride-hailing service for a direct transfer. If you're on a budget, the MRT is a great option.
Orchard Hotel Singapore Reviews & Summary
Curious about what others say about Orchard Hotel Singapore? Hotel reviews often highlight the hotel's excellent location and service. Guests frequently praise the comfortable rooms and the variety of dining options available. The hotel's proximity to shopping and entertainment makes it a popular choice.
A standout feature is the hotel's luxurious spa, perfect for relaxation after a day of exploring. One guest raved, "The location is perfect, and the staff is incredibly friendly. I had a wonderful stay!" Ready to experience it yourself? Book your stay at Orchard Hotel Singapore today!
Orchard Hotel Singapore Room Types Available
What kind of rooms can you expect at Orchard Hotel Singapore? The hotel offers a variety of room types to suit different needs. Here's a look at the categories of hotel rooms available:
- Deluxe Room: Offers comfortable accommodations with city views.
- Premier Room: Features more space and upgraded amenities.
- Orchard Suite: Provides a luxurious experience with a separate living area.
- Family Room: Designed to accommodate families with extra space and beds.
Smoking and non-smoking rooms are available. Please inquire about pet-friendly options and any associated charges or requirements.
Hotel Facilities in Orchard Hotel Singapore
What amenities can you enjoy at Orchard Hotel Singapore? The hotel provides a range of facilities to ensure a comfortable and enjoyable stay. Here's a list of what's available:
- Swimming Pool: An outdoor pool for guests to relax and unwind.
- Fitness Center: A well-equipped gym for workouts.
- Spa: Offers a variety of treatments and massages.
- Restaurants and Bars: Several dining options are available.
- Business Center: Provides services for business travelers.
Operating hours and extra fees may apply for certain facilities. Please check with the hotel for specific details.
Hotel Buffet or Restaurant/Cafe in Orchard Hotel Singapore
Looking for dining options at Orchard Hotel Singapore? The hotel features several restaurants and cafes to satisfy your cravings. Here's a glimpse of what's on offer:
- Orchard Cafe: Offers a buffet with international cuisine. Price per person: $60 USD.
- Hua Ting Restaurant: Serves Cantonese cuisine.
- Bar Intermezzo: A stylish bar for drinks and snacks.
The Orchard Cafe is known for its extensive buffet, featuring a wide array of dishes. Opening hours vary, so check with the hotel for the latest information.
Orchard Hotel Singapore Airport pickups and How to Book
Does Orchard Hotel Singapore offer airport transfers? Yes, the hotel provides airport pick-up services for guests. Booking a hotel to airport transfer is easy and convenient.
To arrange a transfer, contact the hotel in advance, preferably at least 24 hours before your arrival. Provide your flight details to ensure a smooth pick-up. This service ensures a hassle-free arrival at the hotel.
Nearby MRT Station & Bus Stops
How easy is it to get around from Orchard Hotel Singapore? The hotel is well-connected to public transport. Here's a look at the nearby MRT stations and bus stops:
- Orchard MRT Station: Located a short walk from the hotel.
- Bus Stops: Several bus stops are located near the hotel, providing access to various parts of the city.
You can use an EZ-Link card or a contactless payment method for MRT and bus fares. These cards are available for purchase at MRT stations and convenience stores.
Nearby Attractions for Family / Kid Friendly
What are some fun things to do near Orchard Hotel Singapore? There are plenty of attractions nearby that are perfect for families. Here are some nearby sightseeing places:
- Singapore Zoo: A world-renowned zoo with a wide variety of animals. Distance: 20 km. Entry Price: $35 USD.
- Gardens by the Bay: A stunning garden with Supertree structures and conservatories. Distance: 5 km. Entry Price: $28 USD.
- Singapore Botanic Gardens: A UNESCO World Heritage site with beautiful gardens and walking paths. Distance: 4 km. Entry Price: Free.
- National Museum of Singapore: Explore Singapore's history and culture. Distance: 3 km. Entry Price: $10 USD.
- ArtScience Museum: Features interactive exhibits and art installations. Distance: 6 km. Entry Price: $19 USD.
Looking for more things to do nearby? See Traveloka’s best deals on
Where to eat near Orchard Hotel Singapore (Tagbilaran City)
Where can you find great food near Orchard Hotel Singapore? There are plenty of dining options nearby. Here are some local food eateries near me:
- Tiong Bahru Bakery: Known for its pastries and coffee.
- PS.Cafe: Offers a variety of dishes in a stylish setting.
- Din Tai Fung: Famous for its dumplings and noodles.
- Hainanese Chicken Rice: A classic Singaporean dish.
- Laksa: A spicy noodle soup with coconut milk.
- Kaya Toast: A popular breakfast item with coconut jam and butter.
- Chilli Crab: A must-try seafood dish.
- Satay: Grilled skewers of marinated meat.
Shopping places near Orchard Hotel Singapore (Tagbilaran City)
Where can you shop near Orchard Hotel Singapore? There are plenty of shopping places nearby. Here are some nearby shopping malls near the hotel:
- Orchard Road: A famous shopping street with a wide variety of stores.
- ION Orchard: A luxury shopping mall with high-end brands.
- Takashimaya Shopping Centre: A department store with a wide range of products.
Other Places to Stay Near Orchard Hotel Singapore
Looking for other hotel options near Orchard Hotel Singapore? There are several hotels in the area to suit different budgets and preferences. Here are some of the best hotel nearby:
- Luxury/5–6 Star Hotels Nearby:
- The St. Regis Singapore
- Shangri-La Hotel, Singapore
- Four Seasons Hotel Singapore
For 5-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
- Four-Star Hotels Nearby:
- Hotel Jen Orchardgateway Singapore by Shangri-La
- York Hotel
- Holiday Inn Singapore Orchard City Centre
For 4-star:
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- Three-Star Hotels Nearby:
- Hotel Boss
- YMCA at One Orchard
- Fragrance Hotel - Rose
For 3-star:
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Hotel Availability & Reservations
Ready to book your stay at Orchard Hotel Singapore? Finding hotel availability and making reservations is easy. Book your room through Traveloka for the best deals and a seamless booking experience. Enjoy your stay!
All facilities in Orchard Hotel Singapore
Bar, Cafe and Lounge
Functional Hall
Lobby
Exterior
Bedroom
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Buffet dinner
- Buffet lunch
- Cafe
- Continental breakfast
- Dining area
- Poolside bar
- Set menu dinner
- Set menu lunch
- Snacks
- Snack bar
- Vegetarian meal
Hotel Services
- Bellhop
- Concierge
- Money changer
- Early Check-in
- Express check-out
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Mobile
- Multilingual staff
- Newspaper
- Porter
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Transportation
- Area shuttle
- Area shuttle with surcharge
- Bicycle rental
- Parking with surcharge
- Car rental
- Garage
- Limo or town car service
- Secure parking
- Shopping center shuttle
- Valet parking
- Valet parking (surcharge)
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoke-free
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference room
- Meeting facilities
- Photocopier
- Projector
Accessibilty
- Accessible bathroom
- Accessible parking
- Disabled access friendly
- Wheelchair accessible
Connectivity
- Internet point
- LAN Internet
- LAN Internet (surcharge)
- Free WiFi
Things to Do
- Fitness center
- Outdoor pool
Sports and Recreations
- Fitness center
Kids and Pets
- Highchairs
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Orchard Hotel Singapore
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Orchard Hotel Singapore | 656 |
Number of floors in Orchard Hotel Singapore | 18 |
Another facilities in Orchard Hotel Singapore | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in Orchard Hotel Singapore
What are available facilities at Orchard Hotel Singapore?
There are top facilites at Orchard Hotel Singapore such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Orchard Hotel Singapore?
Check-in time at Orchard Hotel Singapore is staring from From 15:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Orchard Hotel Singapore provide breakfast?
Yes, Orchard Hotel Singapore provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Orchard Hotel Singapore?
Orchard Hotel Singapore is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Orchard Hotel Singapore have?
Orchard Hotel Singapore has 18 floors.
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More Reviews from Other Guests in Orchard Hotel Singapore
Overall Ratings & Reviews Orchard Hotel Singapore
Traveloka (3,483)
Other sources (928)
8.5
Very Good
From 3,483 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.3
Location
8.6
Service and Facilites
8.6
People often mention about Orchard Hotel Singapore
All
Staff Friendliness (21)
Surroundings (19)
Distance to City Center (18)
Bedroom (18)
Hotel Area (18)
Room Space (17)
Bathroom (17)
Accessibility (15)
Family Friendly (14)
Check-in/out Time (14)
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Traveler Reviews Orchard Hotel Singapore
Number of reviews per page
20
40
Customer reviews
G***a
Business
10.0
/10
Reviewed 14 week(s) ago
Good placeee
and good
good placeee
and good
1 people find it helpful
G***m
Leisure
10.0
/10
Reviewed 17 week(s) ago
Good old hotel and still very good in all aspects for a short stay or long stay.
3 people find it helpful
L***o
8.5
/10
Reviewed 17 week(s) ago
Very satisfying. Strategic location. Expensive price for Indonesians
See original
1 people find it helpful
RP
Rizki P. D.
Leisure
10.0
/10
Reviewed 18 week(s) ago
Very comfortable & happy nearby Hard Rock Cafe Singapore
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RM
Rosita M.
Transit
9.4
/10
Reviewed 18 week(s) ago
Always stay here when I go to Batam
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Accommodation's Reply
16 Jul 2025
Dear Rosita,
Thank you for your continued trust in Orchard Hotel Singapore! We’re honoured to be your preferred choice whenever you're en route to Batam, and truly appreciate your loyalty.
Your kind words mean a lot to us, and we look forward to making each future visit just as pleasant and comfortable. If there’s anything we can do to make your stays even better, we’d be more than happy to assist.
Best Regards,
Nick Chia
Executive Assistant Manager
mt
maijun t. S.
Leisure
8.3
/10
Reviewed 27 week(s) ago
I stayed here for 3 days during my visit to Singapore. In terms of location, this hotel is very strategic, close to various restaurants and shopping centers. Unfortunately, the cleanliness of the hotel is not well-maintained. Starting from the hotel slippers that smelled terrible, to the bathroom tissue that also had an unpleasant odor. It was really frustrating.
Not only that, the hotel room itself is too cramped, especially the bathroom. They forced a small bathtub into the space, which is unnecessary and only makes the bathroom feel even more cramped. Moreover, they don’t provide mineral water. Instead, they only provide empty bottles that we have to fill with tap water to drink, which is absolutely inappropriate for a five-star hotel standard.
Additionally, the hotel staff is not very friendly; only a few of them are welcoming and smile, while the rest are rude and unfriendly. The only thing I enjoyed during my stay here was the breakfast. Almost all the food tasted good, and the menu was quite varied.
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6 people find it helpful
I***a
10.0
/10
Reviewed 29 week(s) ago
The staff was very friendly and accommodating.
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I***i
Medical
10.0
/10
Reviewed 32 week(s) ago
Good location near orchard, food places nearby
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Guest,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. It is indeed our pleasure that you liked our location and services. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
Livia S.
Leisure
9.1
/10
Reviewed 32 week(s) ago
The hotel location is good with good surrounding. The distance to Orchard MRT station is quite far, walking 15-20 minutes, but very close to the bus stop. To Changi Airport, you can take bus number 36 for only 2 dollars. Clean hotel, friendly staff, room with comfortable space, can express check out. Thank you Orchard Hotel, see you again!
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Livia,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our location and services. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
L***a
Leisure
5.4
/10
Reviewed 34 week(s) ago
The staff was not friendly at check in.
See original
1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear L***a,
Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. Rest assured that I will share your feedback with the appropriate teams to improve our services and better understand our guests' needs. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
H***a
Medical
8.2
/10
Reviewed 35 week(s) ago
Good hospitality, clean room, nice location.
Find this review helpful?
Accommodation's Reply
24 Mar 2025
Dear H***a,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.
We look forward to welcoming you again here in the near future!
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
I***I
Leisure
8.5
/10
Reviewed 36 week(s) ago
The hotel staff is very helpful if we need anything. The distance to Orchard Road is quite far if you walk, about 500 meters but there is a bus stop nearby, so you can take the bus if you don't feel like walking.
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Accommodation's Reply
19 Mar 2025
Dear I***I,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.
We look forward to welcoming you again here in the near future!
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
v***s
Leisure
10.0
/10
Reviewed 38 week(s) ago
The hotel atmosphere is comfortable. The hotel staff is friendly.
See original
1 people find it helpful
Accommodation's Reply
02 Mar 2025
Thank you for the positive review with your recent stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.
We look forward to welcoming you again here in the near future!
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
vinsensius r. s.
Leisure
10.0
/10
Reviewed 39 week(s) ago
The location is strategic. There is a bus stop in front. It's easy to go anywhere.
See original
1 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Visensius,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
Y***y
Leisure
9.7
/10
Reviewed 39 week(s) ago
When checking in, we were directed to check in independently using a machine, but it turned out that we couldn't, so we had to check in manually. We checked in during the Chinese New Year celebration yesterday, and we were given a gift of 2 oranges in a cute bag. The room was clean and spacious, but unfortunately we didn't have time to explore the rooftop.
Read More
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2 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Guest,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
A***a
7.9
/10
Reviewed 40 week(s) ago
friendly staff during our stay the AC problem has been fixed but it doesn't work anymore, so I'm too lazy to call a technician, drinking water is not available, it seems like you have to take tap water and then boil it using the available tools, the room is cramped, stuffy smells of cigarettes even though we don't smoke, luckily the friendly staff still helped us, it should have been 3 nights but after only 2 nights we immediately checked out because we couldn't stand the smell of cigarettes and the stuffiness
Read More
See original
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Accommodation's Reply
21 Feb 2025
Dear Guest,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
HP
Harty P.
Leisure
8.5
/10
Reviewed 40 week(s) ago
It was very nice to be given chocolates and a happy honeymoon greeting but forgot to take a photo. The room was clean even though it was not spacious, but still enough for two people. And on the second night in the middle of the night there was an alarm sound, everyone was shocked but it turned out to be a false alarm, and the next day we were given fruits as a sign of apology from the hotel, and on the last day we were allowed to check out late until 12.30 noon. Thank you Orchad hotel, if I go to Singapore again I will stay here.
Read More
See original
2 people find it helpful
Accommodation's Reply
16 Feb 2025
Dear Harty,
Dear Netty,
We want to express our gratitude for the wonderful review you gave us after staying at Orchard Hotel Singapore. It's an honor to have you on your very special occasion, your honeymoon. And we want to congratulate both of you. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon.
Best Regards,
Pearlyn Koh
Assistant Room Division Manager
AP
Aditia P.
Leisure
10.0
/10
Reviewed 40 week(s) ago
Best hotel in orchard singapore
1 people find it helpful
Accommodation's Reply
09 Feb 2025
Dear Aditia,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
Nh
Nanang h.
8.5
/10
Reviewed 41 week(s) ago
Great location, near bus stop. Clean hotel.
1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Nanang,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
L***a
Business
9.4
/10
Reviewed 41 week(s) ago
I got a room with 1 large bed, I originally ordered twins because it was the cheapest. Thank you
See original
1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear L***a,
Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback.
Best Regards,
Pearlyn Koh
Assistant Room Division Manager
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Orchard Hotel Singapore
Traveloka (3,483)
Other sources (928)
8.5
Very Good
From 3,483 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.3
Location
8.6
Service and Facilites
8.6
People often mention about Orchard Hotel Singapore
All
Staff Friendliness (21)
Surroundings (19)
Distance to City Center (18)
Bedroom (18)
Hotel Area (18)
Room Space (17)
Bathroom (17)
Accessibility (15)
Family Friendly (14)
Check-in/out Time (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Orchard Hotel Singapore
Number of reviews per page
20
40
Customer reviews
G***a
Business
10.0
/10
Reviewed 14 week(s) ago
Good placeee
and good
good placeee
and good
1 people find it helpful
G***m
Leisure
10.0
/10
Reviewed 17 week(s) ago
Good old hotel and still very good in all aspects for a short stay or long stay.
3 people find it helpful
L***o
8.5
/10
Reviewed 17 week(s) ago
Very satisfying. Strategic location. Expensive price for Indonesians
See original
1 people find it helpful
RP
Rizki P. D.
Leisure
10.0
/10
Reviewed 18 week(s) ago
Very comfortable & happy nearby Hard Rock Cafe Singapore
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RM
Rosita M.
Transit
9.4
/10
Reviewed 18 week(s) ago
Always stay here when I go to Batam
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Accommodation's Reply
16 Jul 2025
Dear Rosita,
Thank you for your continued trust in Orchard Hotel Singapore! We’re honoured to be your preferred choice whenever you're en route to Batam, and truly appreciate your loyalty.
Your kind words mean a lot to us, and we look forward to making each future visit just as pleasant and comfortable. If there’s anything we can do to make your stays even better, we’d be more than happy to assist.
Best Regards,
Nick Chia
Executive Assistant Manager
mt
maijun t. S.
Leisure
8.3
/10
Reviewed 27 week(s) ago
I stayed here for 3 days during my visit to Singapore. In terms of location, this hotel is very strategic, close to various restaurants and shopping centers. Unfortunately, the cleanliness of the hotel is not well-maintained. Starting from the hotel slippers that smelled terrible, to the bathroom tissue that also had an unpleasant odor. It was really frustrating.
Not only that, the hotel room itself is too cramped, especially the bathroom. They forced a small bathtub into the space, which is unnecessary and only makes the bathroom feel even more cramped. Moreover, they don’t provide mineral water. Instead, they only provide empty bottles that we have to fill with tap water to drink, which is absolutely inappropriate for a five-star hotel standard.
Additionally, the hotel staff is not very friendly; only a few of them are welcoming and smile, while the rest are rude and unfriendly. The only thing I enjoyed during my stay here was the breakfast. Almost all the food tasted good, and the menu was quite varied.
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6 people find it helpful
I***a
10.0
/10
Reviewed 29 week(s) ago
The staff was very friendly and accommodating.
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I***i
Medical
10.0
/10
Reviewed 32 week(s) ago
Good location near orchard, food places nearby
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Guest,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. It is indeed our pleasure that you liked our location and services. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
Livia S.
Leisure
9.1
/10
Reviewed 32 week(s) ago
The hotel location is good with good surrounding. The distance to Orchard MRT station is quite far, walking 15-20 minutes, but very close to the bus stop. To Changi Airport, you can take bus number 36 for only 2 dollars. Clean hotel, friendly staff, room with comfortable space, can express check out. Thank you Orchard Hotel, see you again!
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Livia,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our location and services. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
L***a
Leisure
5.4
/10
Reviewed 34 week(s) ago
The staff was not friendly at check in.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear L***a,
Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. Rest assured that I will share your feedback with the appropriate teams to improve our services and better understand our guests' needs. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
H***a
Medical
8.2
/10
Reviewed 35 week(s) ago
Good hospitality, clean room, nice location.
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Accommodation's Reply
24 Mar 2025
Dear H***a,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.
We look forward to welcoming you again here in the near future!
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
I***I
Leisure
8.5
/10
Reviewed 36 week(s) ago
The hotel staff is very helpful if we need anything. The distance to Orchard Road is quite far if you walk, about 500 meters but there is a bus stop nearby, so you can take the bus if you don't feel like walking.
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Accommodation's Reply
19 Mar 2025
Dear I***I,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.
We look forward to welcoming you again here in the near future!
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
v***s
Leisure
10.0
/10
Reviewed 38 week(s) ago
The hotel atmosphere is comfortable. The hotel staff is friendly.
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1 people find it helpful
Accommodation's Reply
02 Mar 2025
Thank you for the positive review with your recent stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.
We look forward to welcoming you again here in the near future!
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
vinsensius r. s.
Leisure
10.0
/10
Reviewed 39 week(s) ago
The location is strategic. There is a bus stop in front. It's easy to go anywhere.
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1 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Visensius,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
Y***y
Leisure
9.7
/10
Reviewed 39 week(s) ago
When checking in, we were directed to check in independently using a machine, but it turned out that we couldn't, so we had to check in manually. We checked in during the Chinese New Year celebration yesterday, and we were given a gift of 2 oranges in a cute bag. The room was clean and spacious, but unfortunately we didn't have time to explore the rooftop.
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2 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Guest,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
A***a
7.9
/10
Reviewed 40 week(s) ago
friendly staff during our stay the AC problem has been fixed but it doesn't work anymore, so I'm too lazy to call a technician, drinking water is not available, it seems like you have to take tap water and then boil it using the available tools, the room is cramped, stuffy smells of cigarettes even though we don't smoke, luckily the friendly staff still helped us, it should have been 3 nights but after only 2 nights we immediately checked out because we couldn't stand the smell of cigarettes and the stuffiness
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Accommodation's Reply
21 Feb 2025
Dear Guest,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
HP
Harty P.
Leisure
8.5
/10
Reviewed 40 week(s) ago
It was very nice to be given chocolates and a happy honeymoon greeting but forgot to take a photo. The room was clean even though it was not spacious, but still enough for two people. And on the second night in the middle of the night there was an alarm sound, everyone was shocked but it turned out to be a false alarm, and the next day we were given fruits as a sign of apology from the hotel, and on the last day we were allowed to check out late until 12.30 noon. Thank you Orchad hotel, if I go to Singapore again I will stay here.
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2 people find it helpful
Accommodation's Reply
16 Feb 2025
Dear Harty,
Dear Netty,
We want to express our gratitude for the wonderful review you gave us after staying at Orchard Hotel Singapore. It's an honor to have you on your very special occasion, your honeymoon. And we want to congratulate both of you. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon.
Best Regards,
Pearlyn Koh
Assistant Room Division Manager
AP
Aditia P.
Leisure
10.0
/10
Reviewed 40 week(s) ago
Best hotel in orchard singapore
1 people find it helpful
Accommodation's Reply
09 Feb 2025
Dear Aditia,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
Nh
Nanang h.
8.5
/10
Reviewed 41 week(s) ago
Great location, near bus stop. Clean hotel.
1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Nanang,
Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.
Best Regards,
Pearlyn Koh
Assistant Rooms Division Manager
L***a
Business
9.4
/10
Reviewed 41 week(s) ago
I got a room with 1 large bed, I originally ordered twins because it was the cheapest. Thank you
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1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear L***a,
Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback.
Best Regards,
Pearlyn Koh
Assistant Room Division Manager
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