The Residence Boutique Hotel

Lovely property and very friendly/helpful staff. I would definitely recommend this hotel, we just wish we had had a few extra nights there.

It was an amazing experience at the residence. We would recommend it as a five star hotel, and would go back again. We hope to go back again. The staff were so friendly. The food was excellent, and our accommodations were just beautiful. The tropical nature of the resort was amazing as well.

Really great and friendly staff. Helped me find comfortable and safe things to do around the neighborhood. The penthouse suite was very luxurious.

Absolutely fantastic boutique hotel. Beautifully decorated, top level service, great food and drinks, plenty of amenities. Nothing to complain about. Probably the nicest boutique hotel we have stayed in.

Staff is amazing

This hotel sets the standard for all others. Our spa experience here was nothing less than perfection.

excellent property which met all our needs

Beautiful, quiet and great service

Everyone was amazing. So helpful. Excellent food and excellent property. You won’t be disappointed.

From the moment we arrived the staff we amazing. We have continued to get nice little surprises the whole time. Spa and onsite dining is also amazing. A perfect stay.

It was quiet and peaceful

A beautiful hotel with an outstanding level of service. We enjoyed our stay immensely and would definitely choose The Residence again.

A wonderful hidden Gem. Fully recommended

Very friendly and professional staff. Eager to accommodate your wishes. Dining room is excellent with no innovative menu well executed.

Nice property however the swimming pool in our villa was not available, nor was the larger pool outside our villa. So two out of three pools were out of order. Not great. But otherwise the villa was clean, functional etc and the staff weee great

Fantastic hotel, great food and outstanding service !!!!

terrific staff and intimacy of hotel make this a terrific boutique hotel.

What a fantastic find this hotel was, just 30 minutes from Johannesburg airport. This hotel is well worth the 5 start rating and the service was excellent from our pick up from the airport to our return. Exceptionally good value. We would definitely recommend to other travellers.

Unfortunately I was left very disappointed. - The room phone was faulty and I needed to walk to reception to get it attended to. - The AC power plug by the desk was not working so I needed to run my cable across the floor. - The irrigation system outside was not connected properly and spraying the patio and making a noise. The first request to repair went ignored and took a second request for someone to come repair, some 2 hrs later. - Microwave was faulty and was told that I would not be able to use it! No offer to replace or fix. - Ordered room service at 6.45pm. At 8pm nothing had arrived and I called reception. 2 min later a plate of ice cold food arrived. Sending it back, 25min later, I was then called informing me that they had run out of stock of that item. Chose a new meal which then arrived at 8.30pm, almost 2hrs after my initial order. - Upon checkout, I was billed for that same meal twice! - On advising the check out assistant of my disappointing stay, no apology of any sort, nor even acknowledgement of the issues was offered. It was clear that no training had been provided on how to deal with these situations.

This is a great boutique hotel. Rooms are roomy and extremely comfortable, spa and sauna in room, grounds are spectacular, excellent Resturant with indoor or outdoor seating, and a wonderful well trained staff. Micheal on piano really is exceptional and sets a wonderful mood for dinning and lounge area.