General Check-in Instructions
★ Important Notice ★ From July 18 to August 31, 2025, rooftop swimming pools will be limited to guests who have purchased a pool package. Dear [guest-name], Thank you for booking with L7 HAEUNDAE by LOTTE. Please find the following important information regarding your stay. We hope you have a comfortable stay at L7 Haeundae. [Reservation Notice] - A credit card must be presented at check-in. Check-in may not be possible without a physical card. - The name on the reservation voucher must match the guest's name. Otherwise, check-in will not be possible. - All rooms are non-smoking. - Lotte Hotel Rewards points cannot be accrued from January 1, 2023. [Notice on Toothbrush and Toothpaste Provision at L7 Haeundae] As part of the 'Re:think' campaign to reduce single-use plastics, from April 15, 2022, toothbrushes and toothpaste will not be provided free of charge. Please use the unmanned vending machine (MAXI BAR) next to the elevator on the 3rd floor. [Check-in/Check-out] - Check-in: 15:00 / Check-out: 11:00 [Breakfast] - Floating Restaurant on the 2nd floor - Operating hours: 07:00 AM - 10:00 AM (last entry at 09:30 AM) - Menu: Buffet - Prices: Adults 30,000 KRW / Children (48 months - 12 years old) 22,000 KRW [Parking Information] - Total parking spots: 168 (Parking tower: 75, Parking lot: 93) - Electric vehicle charging: 2 spots (1 fast charger, 1 slow charger) - Disabled parking: 3 spots on B2, 3 spots on B3 (total 6 spots) - Parking fee: Basic fee: 5,000 KRW per 30 minutes - Hotel guests: 1 vehicle per room, 5,000 KRW per day / Check-out by 13:00 (additional fees apply after this time) - Additional vehicle for hotel guests: 20,000 KRW per vehicle / Check-out by 13:00 (additional fees apply after this time) - Hotel facilities: 2 hours free (excluding convenience store) [2025 Rooftop Pool Operating Hours/Information] (19th Floor) - Exclusive for hotel guests. During the July 18 - August 31, access is limited to guests with pool packages. - Peak season (July 1 to August 31) / 4 sessions: 1st session: 08:30 - 11:00 / 2nd session: 12:00 - 14:30 / 3rd session: 15:00 - 19:00 / 4th session: 19:30 - 22:00 (adults, 19 years and older) - Off-peak season (January to June, September to December) / 3 sessions: 1st session: 09:30 - 12:00 / 2nd session: 13:00 - 18:30 / 3rd session: 19:00 - 21:00 (adults, 19 years and older) - Depth: 1.0M (Family pool 0.6M) - Year-round heated pool with an average temperature of 30-32°C (Jacuzzi 36-38°C) [Swimming Pool Usage Guidelines] - Expect crowding on weekends and holidays, and entrance may be delayed. - To maintain a pleasant and safe environment, entry may be restricted if the capacity is exceeded. - During the peak season (July 1 - August 31), pool access is limited to once per night. - Please understand that it is not possible to change the part on the site after booking the pool package. - Children under 13 years old must be accompanied by a guardian. - There are no changing rooms at the rooftop pool. Please wear your swimsuit from your room and thoroughly remove sunscreen and body oils before entering the pool. - Running, jumping, and diving are prohibited in the pool area. - The hotel is not responsible for accidents or injuries due to customer negligence. - Pool operation may be suspended due to weather conditions such as rain or typhoons. - For safety, tubes (except for children), snorkeling gear, fins, and food are not allowed. - Please keep valuables in your room to avoid loss. - Guests who are heavily intoxicated, pregnant, or have medical conditions like myocardial infarction, angina, or anemia are not allowed to use the dry sauna. - Customers with excessive tattoos that may cause disgust to other customers may be restricted from use, so please wear a swimsuit that can cover your tattoos. [TV Information] You can access Netflix streaming services on the in-room TV (personal ID login required).