Círculo Gran Vía, Autograph Collection - Adults Only

Great location and great staff

Great customer service

Modern, centrally located, upscale. On the busy Gran Via but I didn’t have any issue with noise though my room was on the Gran Via. Would recommend.

For a 5 star hotel charging a lot of money, I would expect a different kind of service. Example, buffet Breakfast is 34 euros and the selection of food and beverages is the one you would find in a 3 star. The room is good but despite being in the 5th floor, gran via is very noisy at every hour of the day.

Property is beautiful and in a great location.

Front desk excellent customer services but housekeeping is very poor .they do not sweep floor and do not refill coffee supply everyday

Amazing location, very helpful staff. Walk anywhere, clean and safe area and shopping and restaurants everywhere. Nice room and staff is very attentive.

Rooms were big and modern, the location was amazing.

Staff very friendly

We had a wonderful stay at Circulo Gran Via -- the hotel is impeccably maintained, quiet, and is in an incredibly central location. We walked everywhere and only needed a taxi to get to and from the airport / train station with luggage. The staff was attentive and helpful. Only feedback about would be that the desk staff didn't follow up after requesting a restaurant reservation, and didn't provide more "local" recommendations for dinner when asked (sent us to a spot that was very touristy so we ended up finding another place on our own).

All good except breakfast

Wonderful breakfast. We enjoyed the attached Casino. Lovely jr suite.

Property is in a great location accessible to lots of shopping and also restaurants. The restaurant on the property is great. However our room wasnt small it just has way too much bulky furniture in the room. I felt cramped. Tried to upgrade but it was costly. Great service.

Fantastic location and wonderful accommodations

Location was phenomenal. Staff was great. Hotel itself was very nice. Only downside was no noise at all in room. As no noise from a/c. With it being so quiet you could hear the street noise all night long. Like people partying and sirens off and on. It’s on a busy street so needs some kind of little noise machine to blend out the outside traffic and noise.

From the minute you arrive, you will be greeted by a very friendly and extremely professional staff. Anything you need is just a phone call away (dial 9 from your room). The hotel is impeccably clean, from the lobby, to the hallways, to the room. The room was very spacious and well decorated, every comfort is planned out. Circulo Gran Via is perfectly located to reach your destination by foot or by Metro. Tons of shops and restaurants nearby, it is quite difficult to find bad food anywhere.

clean However/,seems .be to..over .' priced for 4stor Hotel < II '

This hotel is amazing. The staff was amazing, the room was amazing, and overall of i am to come back to Madrid, I will be staying at this Hotel. Even the valet was amazing. If your in town, you have to come here.

love this property, excellent location to experience the Gran Via.. be careful when visiting this area!. watch your belongings!

Everything was as expected for an autograph collection hotel as far as the appearance, quality, and cleanliness of the hotel. The manger reached out before our stay asking us if we had any questions about transportation or if early check in was something we wanted if available, which I thought was wonderful service. Our bad experience was when I got an email from the same manager a few hours before check in informing us that they had overbooked and moved us to a "suite" at another Marriott owned hotel. While the other hotel was nice, it wasn't to the level of this hotel and I'm pretty sure the "suite" we may have been put in costs less per night that what we paid for our night at this hotel. To be notified of it within hours of check in wasn't right either. Fortunately, when I wrote back and let them know that I was unhappy about the situation and was adamant about staying at that the Círculo Gran Vía they found a way to accommodate us. When we got there the woman at check in said the manager wanted to come up and apologize. We waited for about 10 minutes and she never came nor did we ever hear from her. I wouldn't stay here again and probably wouldn't recommend this hotel to a friend because of that experience.