Hotel Alisa

We were led to believe the property had been refurbished! Same old place that we stopped in 12 years ago. Lots of damp and ONE plug socket in the room.

Pleasant hotel we’ve stayed here a number of times. Ideal for the motorway.

The rooms were very basic. No air conditioning. The hotel food was terrible. Dinner inedible and breakfast so disgusting we left every item. The majority of the staff were very rude . Anna was the only nice one.

Eccelent food very reasonably priced

Nice hotel just on the outskirts of town. Great restaurant with very reasonable prices. Waiter was very friendly and helpful. Plenty of parking available.

Perfect historic town close by

Ideally located of the main auto route and a stopover for Bilbao ferry port. Very clean premises and friendly staff. The kitchen / bar provided us with a nice evening meal. We would use this venue again

Great hotel good staff only one niggle bedroom to warm

Good location for travelling to/from Santander ferry, dog friendly too.Reasonable menu del dia, one very hard pillow on the bed is very un comfortable, really need a softer one aswell.No spare in wardrobe . Did not have a good sleep after our long drive. Take your own teabags, theirs are awful.

Typically Spanish, friendly staff, very clean, good food & bar. Takes dogs & an easy walk into Lerma 15 mins away.

Stayed one night on route to Malaga, great location and great price

Great

Very friendly and helpful people

Easy to find just off the motorway and large free car park.Very friendly receptionist,large bathroom with an actual bath ! Incredibly good value breakfast.Sadly no mini bar or coffee making facilities in the room

Very outdated room, Gaps in skirting boards For potential insects to come in…. Flooring was warped. I take it due to pets….. Smell of sewage in downstairs Room… Food in restaurant was okay but Service didn’t start service till 8:30 pm And we wanted to go and see the sites didn’t leave the hotel till 10 pm. Unfortunately, didn’t take any photos of the Room….. Plus, when we arrived at the hotel about 3:30 pm, there was three coach loads of children arriving for meet ups, Very noisy

Excellent service, very helpful staff, no problems at all

We have stayed at the Alisa several times previously and I am afraid it is declining over the last few visits. The only friendly person was our superb waiter at our evening meal. The rest of the staff were just uninterested. The rooms need a complete refurb. Duvets are needed instead of the very thick blanket and the even heavier throw. Bathrooms also need an overhaul. Now to the worse aspect, the food. We hoped for an improvement and booked half board but the evening meal was abismal from an un chewable veal chop to, the choice of most of us, 2 fried eggs and chips. While it was edible it is not an expected meal for a restaurant. As I mentioned previously the waiter was a star it was a shame he could not serve us better food. Lastly. We have just received a communication from the hotel which might say we have been overcharged of wine. Then again, it might be we were undercharged. Who knows.

Nice 5 min walk to centre of old town. We didn't intend to eat at the hotel but the menu and price was so good we ate at hotel, very good meal. There was the option to pay €7 for secure parking but the open air car park seemed safe enough. We will stay here again

Very tired in need of a maintenance man☹️

Rooms are large and comfortable. Quirky use of antiques makes it an interesting place to see. There is a lack of electrical sockets in the bedroom, none by the bedside tables. No tea and coffee facilities in the room .