Hotel Beatriz Playa & Spa

The 1st sea room was not the best with a palm tree & car park. Had to ask reception to move rooms as we had paid for the upgrade. Room was tired, lack of amenities, 1 bottle of water. The pool was decent and heated. Many bars to drink at. The food was nothing to write home about, as All Inclusive, we went out and ate. The Italian restaurant food was below par, tasteless sauces. Lunch had pigeons trying to eat it as it wasnt covered so that put us off. Would not recommend, definitely 3 star and not 4 and would not stay there again.

Okay condition of room, but it’s definitely not like the pictures on the site. The services they promote are not as reliable.

Place seemed a bit tired decoratively. Hotel management seemed a bit over-keen on rules and less focussed on the customer experience. For example, no information provided on wi-fi or how to contact reception on the room phone or where the restaurants were, but extensive rules on what to put in the safe or when you could have your patio door open were prominent. Restaurant food borderline ok, but you won’t be raving about any of it. Didn’t use the pool area because of the extraordinary lounger charge - 55 euro per day for 2! Be aware!

The confort for the price

Room was in very bad condition stains on the ceiling and walls, furniture and doors falling to pieces and unsafe also no sockets we had booked a superior room and it looked nothing like the pictures. The food however was great and the staff were very nice the outside pool area and animation team were also fantastic. The location was perfect right on the beach and next to the square with a beautiful walk into Puerto del Carmen over all an ok hotel if they had the rooms upgraded it would be fab.

Definitely not a 4* star hotel

The hotel is tired and in need of an update. However, the staff are extremely friendly and helpful. If you want a cheap stay somewhere and don’t mind no-frills, this can be a good option.

Great location right on the first line of beach away from the PDC hustle and bustle but still only €6 in a taxi to get there. Hotel is vey clean and I definitely recommend the superior rooms as the standard are much older and in need of renovation. We went all inclusive and there was a great selection of food and drinks available. Id give it a 7 or 8 out of 10.

The hotel is in a good location for the beach and nearby bars and restaurants. The staff are very friendly and helpful. The hotels policy in relation to the amount charged for the use of the in room safety deposit box is disappointing, they know you need one to keep passport and valuables safe and yet charge you €4 a day which reflects poorly on the hotel when it is for the safety of guests belongings and you have little choice but to pay it. Also disappointed with the policy not to allow the AI drinks for the area which shows sport (football) as the entertainment bar was of no interest but watching the occasional football match on TV in the evening was.

We stayed on a half board basis at the Beatriz in late March. We have stayed here on a number of occasions in the past. The hotel is well located near the Centro Commercial in Matagorda. Overall the stay was very enjoyable and cleanliness very good. The food, though quite good, was not as good as I found it in the past. I have however a number of suggestions which I would like the hotel to consider: 1. Publish the dinner menu each day either by displaying it on a notice board or online so guests could see what is on the menu each evening. 2. During my stay I saw a number of guests including small children slipping when entering the pool on the slope (I wasn't one of them). The surface at that end of the pool seemed unsuitable. I would suggest that the surface be recoated with a non-slip surface for safety reasons. Overall the stay was very enjoyable and I would recommend the hotel and I hope my 2 suggestions above are given some attention.

All in all a very nice place to stay. My only issue there was no kettle in the room.

Staff were really helpful. Everything we needed was at this hotel. We would book again!!!

Lovely hotel, gorgeous view over pool. Food was great, good value. Beautiful location next to the sea, lovely strolls down the front. Close to lots of shops and supermarkets

Location is great, food is not so great specially if you are a vegetarian there are hardly any options. Same menu repeated everyday, no variety. Drinks are all tap drinks, one boring type no variety

Had previously stayed at this hotel and got spa couchers as a Returning customer. This was the first they did not offer this. My girlfriend travelled feom mexico and was looking fwd to this. Usally better service but this was very poor.

Super noisy all the time. And landing air plains drived me crazy non stop. And in general very noisy hotel

We found this shows up the worst of all inclusive where hotels also operate a pay as you go. Only 2 bars open in the evening a terrible show bar with very poor choice of drinks, uncomfortable seats and special all inc glasses. The other sports bar is like being in a different era. comfy chairs, nice screens, decent glasses and excellent drinks choice. However its pay only. Get the impression once you have paid the all inc price, they give you rotten standards. Better to go breakfast only as miles better just outside and beter value

The rooms are a bit dated and need updating, friendly staff there is no point in having WiFi in the rooms, it always drop out, reception would say someone will look at it, i gave up after three times

Nice hotel, convenient for family with children. What it really needs is to repair mini golf court and much more improve cleanness of dishware, it was sometimes disgusting (plates, cava glasses) and improvement of some staff attitude (to be more friendly and not so nasty).

Booked superior room , lovely shower, big room. Food v good. Plenty sun beds, 15 min in taxi to airport. Nice spa. No WiFi in room& poor WiFi at pool. No kettle in room, hire it at front desk. Safe is 4euro per day. Hotel needs updating however it is clean & good location. Aircraft noise didn’t bother me but you are pretty much on the end of the runway.