Hotel Riu Palace Maspalomas - Adults Only

There are many, many great points about this resort. The staff, the food, the showers, everything was great. The reason for only four stars instead of five is because there is a mandatory rule that men must wear trousers to eat inside any restaurant and this was not explained before arrival. Women can wear any length of dress, skirt or shorts but men must be in full length trousers. Only having the one pair that I flew in left me with little options. If you have such strict rules, make sure guests know about it before arriving so I could have packed more appropriately. I’ve checked the booking process and all correspondence and nothing was ever mentioned. I spoke with management while there and the reply I got was, “we need to think about the other guests” but there was just a shrug of the shoulders when I said it was one clear rule for men and another for women which wasn’t fair. It was an annoyance but it didn’t ruin the holiday which was great. Just wish you’d either change the archaic “men have to wear trousers” rule or let guests know who book through Expedia that these are the rules.

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Great location and service.

This was a beautifully clean hotel, and staff were, mostly, very friendly. The location is excellent for exploring the dramatic dunes. There was a very good selection of high quality food, and I particularly liked the healthy/vegetarian corner of the buffet. There are two restaurants that you can book into, which was a nice touch, although choice is restricted there, particularly for non-meat eaters. Having a heated pool was really good for the time of year I was there (Jan). The gym was basic but offered enough for me with bikes, crosstrainers and treadmills with some weight machines. I found it very disappointing that such a luxury hotel would charge me (50 euro) to use the in-room safe. This has been complained about by many other reviewers and the hotel just seem to ignore it. I was also not impressed that, although half-board, I had to pay for water with my evening meal. The water in the bathrooms is signed as non drinkable and you have to pay for a bottle of water from the mini bar. This feels like cheap tactics that you wouldn't expect from a quality hotel, and concerning in a hot country. The only water fountain is at the gym.

Large comfortable hotel

We choose to visit Gran Canaria every year late January and stayed at this hotel for the first time for a change. The hotel is in excellent condition and offers all the luxuries you would expect from a 5 star hotel. The buffet breakfast and dinner offered lots of choice and overall was very satisfactory. We requested a sea view room on the right side of the hotel to enjoy the afternoon and evening sun which we received. The pool areas were very nice with plenty of sun beds and shade if required. The staff were all very pleasant and polite and added to our stay. There are plenty of bars and restaurants nearby should you wish to go out. Plus it is a 25 minute walk to playa Del Ingles beach and a 40 minute walk across the dunes to Meloneras which has some nice lunch options. Our only moan was we thought the evening entertainment started and finished too early and clashed with dinner. Bearing in mind this is an adult only hotel a bit later finish would be better. However overall a very nice hotel and would certainly return.

Amazing hotel and service

Nous avons été déçu par notre chambre. Elle été située en rez de chaussée exposée nord. Il y faisait froid (18/19°) et pas de chauffage ! La réception nous a dit qu'il n'y avait pas de chauffage aux Canaries ! Nous avons dû de mander deux couvertures et mon conjoint est tombé malade. Nous connaissions cet hôtel et pensions que pour un cinq étoiles nous aurions un meilleur service. Un hôtel 5 étoiles doit être parfait !

The food in all the restaurants of the hotel is high quality and with great variety. The staff is really friendly and well trained, service is amazing.

Just a fabulous hotel couldn’t fault anything one of the best hotels we have stayed in with a special thank you to all the staff for making our holiday so memorable

An excellent property in a great location. Buffett of a very high standard serving excellent breakfast and dinner.

front desk. After paying for our room in two parts (due to issues with their faulty card machine), my partner was told that the payment hadn’t been processed, and they insisted we pay the full amount again, along with our food and drink expenses. Even after showing them the receipt and proof of payment, they continued to insist we hadn’t paid. Thankfully, I kept all the documentation, but instead of an apology, we received a dismissive “okay, we’ll take it off now.” It was handled terribly, as if we were criminals trying to get away with something. This encounter completely soured our experience, and I’ll never set foot in this hotel again. Other disappointing aspects included: 1. Noise in the Morning: The cleaning staff began rolling their trolleys on hard floors as early as 8:00 a.m., with loud echoes and chatter that woke guests up. Even on Sunday, they didn’t hold back, starting at 8:45 a.m. 2. Underwhelming Dining Experience: The breakfast and dinner buffets prioritized quantity over quality. Bread and pastries seemed store-bought, eggs were overcooked, and yogurt was an unappealing, gloopy blob. The coffee—whether cappuccino or café con leche—was undrinkable. Booking a la carte restaurants was impossible for days after arrival, adding to the frustration. 3. Lack of Basic Amenities: In the room, we had no complimentary bottled water, and we had to pay extra to use the safe. These are basic expectations for a five-star hote

The staff was so friendly and helpful. The food was absolutely outstanding! The pool was gorgeous and so was the view of the magnificent dunes!! Definitely coming back!

The hotel was spotlessly clean and very well-maintained. The room was nicely appointed. The staff were all very friendly and accommodating. A few of them had more limited English skills but nothing that Google translate couldn't take care of. The food choices were very good but beware of limited seating times at the restaurants other than the buffet. The pool areas are lovely and the hotel provides great access to the Maspalomas dunes and the Playa del Ingles.

This was probably our 6th or 7th time staying here and it is still a stunning hotel. The rooms are comfy and spacious with large terraces, the staff are truly exceptional in every way. The pool is lovely and the prices of wine etc are all very fair. One thing had let it down for us this year and that is we feel the quality of the food has deteriorated a little. Even the speciality restaurants, which are beautiful, the food was not quite up to scratch. Meat was often tough or tasteless and most desserts were inedible. Salads were great and there were occasional flairs but in general disappointing. Their emphasis seems to be on quantity rather than quality.

Proper five star hotel in every way. Loved the wide range of food and swimming pools.

Staff were helpful Room comfortable with balcony and pool view Buffet breakfast good and had almost everything Buffet dinner had big variety Went to the 2 speciality restaurants Krystal and Oasis which were superb. Rib eye steak on hot stone at Oasis was excellent

A massive thank you to Humberto and Ester for their attention to detail during breakfast and dinner services. RIU hotels provide a wonderful personally experience from start to finish. Thank you again Ash & Meeny

The staff are very courteous and cannot do enoigh to make your stay pleasant

This didn’t get 5 starts due to a few irritating things. I would definitely return so don’t take these as off putting - just have an awareness! €25 for the safe at a five star hotel is ridiculous, I was in an Ibis earlier in the year and it was free! The noise from the housekeeping team in the morning was awful, I know they have a job to do but the paying customers are on holiday and don’t want to be woken at 7.15 every morning. There was a stupid motion activated light in the bathroom that clicked on and off every 3 seconds - please deactivate these The food was fine with a huge variety but not any different to any all inclusive buffet…..why do they not offer an all inclusive option?