Palacio de Pujadas

The property location and layout is very good ... right on the Camino de Santiago. I stayed their in 2008 and again in October 2024. This time I found the beds to be very uncomfortable (matress was extreamly soft / broken springs maybe) and need to be replaced. The receptionist was covering several possitions in the hotel and as a result was not always available at reception. We could have been advised about the excellent Pilgrim’s Menu (only €15) on check-in but instead was advised we would have to pay an extra €10 if we wanted breakfast. Service was excellent for our Pilgrim's Meal (Thank you). However, I was not impressed with the service we got the following morning (2nd Oct). Firstly we were told they did not serve crossaints in the bar (we just wanted coffee / tea and a crossaint for breakfast). They were available in the breakfadt area. The bar person rudely interupted me while I was having a conversation with another guest (Pilgrim) in the breakfast area. I do not speak Spanish, and I also need glasses to read. She seemed to have no patience and looked like she was upset with me. I asked her to give me a moment. The small crossaints were not fresh. Shortly afterwards, the receptionist came down to the bar and explained we were not allowed to eat in the bar. I said we were finished and we paid our bills. I found the whole experience bizarre. I dont want to blame staff, but there was no sight of management anywhere. I feel the staff need to be given a bit of direction

Our stay at Palacio de Pujadas was nothing less than GREAT. We arrived one day later due a flight delay and they were very nice understanding and accommodating. We asked an extra fan to our room bc it was really warm and in less 10 min the fan was there. All the staff work together as a team as they share the reception and the bar/restaurant and they are simply amazing, all of them. I don't speak Spanish and they tried to help any chance they had. Highly Highly recommend.

What I didn’t like?. Well there’s no need to ask that question.

Staff was not helpful whatsoever

Con un calor horrible y no funcionaba el aire acondicionado.

We were so excited to stay in an old palace but it was the worst experience. We checked in with kids and there was a giant music festival happening. They did not warn us about how loud and late (bands blaring until 4am late) it would be. Not to mention all the restaurants being closed down. We were left with no where to go and explore. Also our room was disgusting. Ripped bedding, lights hanging down out of the ceiling, lack of AC. When we asked for the bedding to be changed they said they did not have any change of bedding. We didn’t sleep as our room overlooked the concert and while this was not the hotel’s fault, it would have been nice to be warned. I will never stay here again. It was the worst experience. We left a day early and found another hotel in a nearby town.

Located in a nice area of the old town. Very clean and the staff was very welcoming and helpful.

Excellent location. Staff were great and service with a smile. Great value for money.

A great place for Camino de Santiago pilgrims to rest their weary feet. Bilingual staff at reception and very helpful. Very comfortable!

Muy buena estadia, parando en El Camino. Hotel muy amplio, comodo. Excelente comida en el restaurante.

Séjour agréable dans cadre pittoresque

Great location in the Camino, clean , decent rooms - front desk could be better .

Really helpful staff and great stay.

I want to thank the receptionist on the evening of friday 3 December. She even helped us with the restaurant booking for that night. The hotel has an outstanding value for money as well, and the hot buffet breakfast was good

Estancia muy buena salvo estos detalles : Problema el aparcar … Y las campanas De la Iglesia …

Very comfortable hotel in the center of everything. Good restaurant which was open for dinner on Sunday when many others close early. Fish was not on the menu but somehow they came up with 2 different kinds for us. TV did not work but not important.

A great hotel in a renovated historic building in this small town near Pamplona. It comes with a nice buffet breakfast too. Good price. There is free parking within walking distance to the hotel but if you have big luggages it may be a bit difficult to haul up a slope, so what we did was to drive to the entrance of the hotel and just dropped the luggages there first. Would highly recommend anyone visiting Pamplona with a car to stay here to enjoy the small town feeling.

We found receptionist was not particularly warm and friendly, ie: brusque. Room was a bit hot. Had to leave window open all not. Hotel cafe was a disappointment. Noisy, little unfriendly. Hotel decor and lounge area was beautiful. Lovely location in Viana old town centre.

We were hiking the Camino and this property is right on the trail. Very convenient for getting back on in the morning

Even though I booked through Hotels.com and had a confirmation it was cancelled and on sold because I chose to pay upon arrival. Do not use hotels.com and the hotel did not apologise just said someone else paid so they gave them my room.