YIT Puerta Bisagra

Great location and easy to find. Check-in was easy and staff were very friendly and helpful.

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Don't use Google maps to arrive at this place!!!!!. Impossible to drive to the front door. Google maps to Puerta de Bisagra. There's a ramp practically to the front door right off the main street.

Sweet little place to stay. The front desk was manned and I received excellent restaurant advice. On the edge of things with an underutilized terrace which had great potential, but was never cleaned the 3 nights we stayed. The shower and bed were excellent.

Pictures shown on website / Expedia are not faithful to what you get. We ordered the triple room with a beautiful view and spacious accommodations. Instead we got a basement room that was TINY. After folding down the “triple bed” there was maybe 8 square feet of room for luggage and getting around. This was after we hauled our luggage across 500 meters of cobblestone (the website did mention this to be fair). I showed the website photos to the front desk and said “what’s the difference between these photos” and got a sassy answer and an indifferent shrug. I privately wrote the property asking for a refund, three days ago. No response. At this point I need to warn future travelers not to fall for the bait and switch of this property. Buyer beware. We will have to settle by calling our credit card company to get our money back. Advice to the property - please just change your photos of the rooms so that customers can make an informed decision. It’s not that hard.

The front desk girls are great and the one in the cafeteria. Sending a big hug to them. I will ad a waistbasket in the room. The one in the bathroom is really small. If u buy snacks is no place to throw the bags

Great service

Beautiful place.

Cute and comfortable hotel. Convenient location for transportation to the train station. We had the attic room, which was very cute and right by the rooftop terrace, but the attic ceiling is too low for tall people.

Good

Bathroom was too small and shower inconvenient and Leakey Bed was hard and room too small

We absolutely loved our stay at this charming hotel so conveniently located at the gates of The Old City. The reception was quick and friendly, room spotless, breakfast for 9 Euros a piece well worth the money as it was abundant and delicious.

Based just within the town wall. Lovely area on your doorstep. Within easy reach of Jewish quarter and main square. Staff were very friendly and welcoming. Only problem was a snapped bed leg that happened after the receptionist had left for the night, so had to sleep on a mattress on the floor for the night. Receptionist on checkout was very apologetic and helped to fill in the form. Just waiting to hear back from them. Other than that, which I am guessing is not a regular occurrence, a basic double room with much needed air conditioning in toledo during the summer. That is all we needed and would recommend it to others in the future.

The air conditioner was bad. The night was horrible.

The entire staff are excellent!

The YIT Puerta Bisagra has a great location just inside the city walls. Our room was simple and compact but very clean, the bed was comfortable. The breakfast was excellent quality and very good value at 9 Euros.

Good hotel for short trips

The room was the size of a closet, could hardly open a suitcase. Not as represented on the hotel.com site. The air conditioning was not in service, the room smelled of cigarettes and a live roach, parking was a hike to a public parking with no security in site. Just some drunk guys asking for money as we walked out. Bottom line, this is an overpriced terrible property

Likes - location, close to the center of old town and bus service. Staff was very friendly. Dislikes - room and shower were extremely small, barely room to move. We have stayed in eight cities in Spain this year and this room was the smallest by far. AC only blew extremely hot air (set by hotel). Very noisy.

Staff went above and beyond to accommodate me. Would 100% return, especially for the price and location. Only downside was rooms do not have curtains that keep the light out, so my blindfold came in handy. Traffic/outside noise did not wake me up until 7am and it was pretty quiet outside throughout the evening/night